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Career Opportunity

Senior Operations Manager of TMC - Transit Division - SF Municipal Transportation Agency (9180)

Recruitment: RTF0142185-01128591

Published: June 10, 2024


Oriel Fong -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Municipal Transportation Agency
Job class: 9180-Manager VI, Municipal Transportation Agency
Starting salary range: $171,678.00 - $219,154.00 (Range A)
Role type: Permanent Exempt What does this mean?
Hours: Full-time


The San Francisco Municipal Transportation Agency (SFMTA or “the agency”) connects San Franciscans with their communities to enhance the economy, environment and, ultimately, the quality of life in the city. As an agency within the City and County of San Francisco, the SFMTA is responsible for managing the city’s transportation network. The agency has more than 6,000 employees who are responsible for the management of all ground and some underground transportation in the city. The SFMTA has oversight over public transit, as well as bicycling, paratransit, parking and curb management, street operations, walking, and taxis.

  • Application Opening: June 10, 2024
  • Application Filing Deadline: June 25, 2024
  • Recruitment ID: RTF-0142185-01128591

APPOINTMENT TYPE: Permanent Exempt – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

  • Division: Transit Division
  • Section/Unit: Transportation Management Center
  • Work Location: 1455 Market Street, 7th Floor, San Francisco, CA 94103
  • Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Role description

Under the general direction of the Deputy Chief Transportation Officer, the 9180 Senior Operations Manager is responsible for maintaining senior management-level operations and oversight of public transit service delivery, including directing, planning, and managing specialized transportation divisions of the San Francisco Municipal Transportation Agency (SFMTA) Transit Division.

The 9180 Senior Operations Manager assigned to the Transportation Management Center (TMC) is responsible for managing real-time coordination between division staff co-located on the TMC Floor and has the authority to make operational decisions that impact multiple divisions. This position requires the ability to use independent judgment with a holistic, all-mode perspective on transportation. The incumbent will coordinate and manage employees assigned to the TMC and work closely with internal and external partners.

Nature of Work: The position is subject to 24-hour call-back during emergencies.

Examples of Important and Essential Duties

  • Management of overall transit operations in accordance with established policies and directives.
  • Manages employee performance.
  • Provides support and direction of the various functions and activities of the assigned unit, including planning, monitoring, evaluating, and supervising transportation operations.
  • Monitors and evaluates the effectiveness and efficiency of the service delivery system and identifies improvements.
  • Formulates, prepares and monitors the annual budget.
  • Assists with strategic planning and developing and implementing long-range and short-term goals.
  • Makes or recommends final decisions regarding policy, operations, and administrative procedures.
  • Reviews and analyzes division reports and prepares monthly and annual reports.
  • Represents the Agency before boards, commissions, federal, state, and local regulatory agencies, community meetings, and professional conferences.
  • Ensures coordination between the Transit Division and all other SFMTA work units to support effective customer service through SFMTA's multi-modal transportation system.
  • Prepares and presents reports to the Chief Transportation Officer.
  • Represents the Chief Transportation Officer at meetings of legislative and regulatory bodies when necessary.
  • Designs and implements service readiness exercises as part of staff training and service preparation, including table-top scenarios, drills, and in-service scenarios.
  • Performs other related duties as assigned.

How to qualify

1. Possession of a Bachelor's degree from an accredited college or university; AND
2. Six (6) years of professional level experience in public transportation-related operations and service management, such as: directing and coordinating public transportation services. This experience includes interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations; AND
3. Three (3) years of the above experience must include supervising professional-level staff that interpret laws and regulations, and/or exercise independent judgment in the application of defined principles, practices, and regulations; AND
4. Possession of a valid driver's license.

Additional qualifying experience may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

Desirable Qualifications

  • Experience managing a transit or airplane control/command/operations center.
  • Strong leadership skills, including creating a team-based environment, developing clear lines of responsibility and accountability, and identifying issues and solving problems effectively.
  • Experience managing staff performance through progressive discipline when needed in a union environment, which may include incentivizing performance and instituting accountability.
  • Ability to produce written and statistical reports and deliver effective executive-level presentations to various audiences, including legislative bodies and public agencies.
  • Effective people management skills with experience in personnel development and training.
  • Knowledge of CPUC and other relevant federal, state, and local regulations.
  • Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to guide staff in crises.
  • Understanding all safety aspects of transit operations, including workforce coordination and service management.
  • Ability to define problems, collect data, and draw valid conclusions, including the ability to analyze and interpret a variety of performance data.
  • Knowledge and experience using radio, CAD, AVL, and other control center-specific computer technologies.
  • Knowledge and experience using Microsoft programs, including Word, Excel, PowerPoint, Outlook, and Teams.

What else should I know?

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

Drug Testing:
The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9180 Manager VI is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655).  Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing.  All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time.  Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll.  The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.
In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history.  Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules.  SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

For questions or inquiries, please contact: Oriel Fong, Human Resources Analyst at

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.