Career Opportunity

Transit Services Operations Manager, Transit Division - SF Municipal Transportation Agency (9174)

Recruitment: RTF0147531-01152816

Published: June 17, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The San Francisco Municipal Transportation Agency (SFMTA or “the agency”) connects San Franciscans with their communities to enhance the economy, environment and, ultimately, the quality of life in the city. As an agency within the City and County of San Francisco, the SFMTA is responsible for managing the city’s transportation network. The agency has more than 6,000 employees who are responsible for the management of all ground and some underground transportation in the city. The SFMTA has oversight over public transit, as well as bicycling, paratransit, parking and curb management, street operations, walking, and taxis.

Amended June 17, 2024: Amended with new working title. Former job title was "Street Operations Manager." 

Appointment Type: Permanent Exempt – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening Date: June 12, 2024
Application Filing Deadline: June 26, 2024
Recruitment ID: PEX-9174-147532

Compensation Range: $148,304 to $189,306

Role description

Position Description:

Under direction of the Senior Operations Manager of Transit Services, the Transit Services Operations Manager is responsible for planning, monitoring, and supervising the day-to-day management of service through direct oversight of Street Operations. The Transit Services Operations Manager will develop, implement, and maintain policies, Standard Operating Procedures (SOP). They will administratively monitor, practice, and control, in order to obtain smooth and effective operation of Street Operations and will coordinate the work activities of the Street Operations staff and training staff between shift changes to prevent delays in required actions and/or to improve programs or services.

Additional responsibilities include receiving and analyzing division and Agency reports; managing Street Operations overtime, preparing monthly and annual report; directing the gathering and analysis of information necessary to document and evaluate processes; identifying, recommending, and implementing alternative approaches, improvements, or changes; negotiating and resolving difficult and complex issues and problems within Transit Operations; leading the implementation of division and Agency goals, objectives, policies, and priorities at Street Operations; and serving as Street Operations liaison for both internal and external stakeholders.

Examples of Important and Essential Duties:

• Provides oversight of the overall transit operations at Transit Services in accordance with established policies and directives when the Senior Operations Manager is not on duty.
• Provides direction and supervision of the transportation operations within Street Operations.
• Monitors and evaluates the effectiveness and efficiency of the service delivery system and recommends areas of improvement.
• Manages Street Operations Supervisors and works with them on leadership skills and accountability.
• Develops, implements, and maintains policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.
• Prepares monthly and annual reports on data collected at Street Operations.
• Coordinates between Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi-modal transportation.
• Represents the Senior Operations Manager at meetings when necessary.
• Performs other duties as assigned.

How to qualify

Minimum Qualifications:

1. Bachelor’s degree from an accredited college or university; AND
2. Five (5) years of experience in transportation related operations and service management such as: directing and coordinating public transportation services, transit workforce planning, or transit scheduling; AND
3. Three (3) years of above experience must include supervising staff; AND
4. Possession of a valid, unrestricted class C Driver License.

Substitution:

Additional qualifying experience may be substituted for the required education on a year-for-year basis. One year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

Notes:

1. Two (2) years of the transportation-related operations and service management experience must include professional level experience which consists of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations.
2. One (1) year of the transportation-related operations and service management experience must be in rail/street-related transportation operations.

Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

Desirable Qualifications:

• Knowledge of federal, state, and local legislation and regulations pertaining to transit service motor coach and rail operations and their application.
• Knowledge and experience in transit street operations as well as special events and construction.
• Knowledge and experience of incident/accident investigation related to transit operations.
• Experience within a union environment involving contract negotiations and resolution of grievances.
• Possess verbal and written communications skills with ability to produce (written and statistical) reports and presentations and to present effectively to senior and executive management.
• Knowledge and experience in public transit operations.
• Ability to effectively mentor staff.
• Experience in staff development and training.
• Understanding of all aspects of safety-regulated policies and practices related to transit operations.
• Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to provide guidance to subordinates in crisis situations.
• Strong leadership skills, including fostering a team environment and maintaining clear lines of responsibility and accountability.
• Ability to gain appropriate level of knowledge and skill to operate various software systems, applications and programs necessary to perform duties.
• Demonstrable skills and proficient knowledge in working with Microsoft Office application including Word, Excel, Teams, Outlook, and PowerPoint.

What else should I know?

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Drug Testing:
The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9174 Manager IV is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655).  Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing.  All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time.  Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll.  The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.
 
In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history.  Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules.  SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

For questions or inquiries, please contact: Ruel Cantos, Senior Human Resources Analyst at ruel.cantos@sfmta.com.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.