Career Opportunity

1093-IT Operations Support Administrator III

Recruitment: RTF0148235-01054970

Published: June 17, 2024

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About:

City College of San Francisco

Department: ITS (Information Technology Systems)

Job Code and Title: 1093 - IT Operations Support Administrator III

Salary Range (Step 1 - Step 5): $52.10 – $63.29 hourly; $108,388.00 - $131,657.00 yearly

Hours: Full-time

Hours of work: 40 hrs per week

Recruitment: RTF00103975

Appointment Type: Temporary Provisional (TPV)

Temporary Provisional (TPV). This is a Temporary Provisional (TPV) position excluded by the Chapter from the competitive Civil Service examination process. It is considered “at will” and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service Examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.

Application Opening: 6/14/2024

Application Deadline: 11:59pm on 6/28/2024

Company Description

City College of San Francisco is an urban community college with locations throughout the city. Our vision is to provide a sustainable and accessible environment where we support and encourage student possibilities by building on the vibrancy of San Francisco and where we are guided by the principles of inclusiveness, integrity, innovation, creativity, and quality. We offer an affordable opportunity for students to earn associate degrees, prepare for transfer, and pursue career and technical education. This is an exciting time at City College of San Francisco and the right person can make a major impact. Be part of positive change as we transform this dynamic institution for a successful future.

Role description

Position Description

Under general direction of CCSF ITS Desktop support management, performs the full range of technical support activities, and system administration, which includes desktop operations, installing, enhancing and maintaining computers, peripherals, or a combination of these activities working across all CCSF campus locations. Troubleshoots network and computer operation issues, provides ongoing and remedial user training; establishes and performs data and access protection processes; integrates hardware, operating systems and program applications.

1. Perform complex technical and operational IT support work and systems administration and/or lead the work of others engaged in routine technical and operational IT support; organize, prioritize and may distribute work assignments; may mentor, train and provide input into evaluation of subordinate staff.

2. Install, administer, maintain and upgrade operating systems – MacOS, iOS, MS Windows; install, configure, repair, maintain and upgrade hardware and peripherals; install and enhance applications running on MacOS, iOS, and MS Windows.

3. Monitor, operate and enhance complex computers of distinctive platforms, including laptop and desktop computers, iOS devices, on-site or remote, in office, classroom, and lab environments; develop, design and implement problem solutions, using standard analysis techniques; document eventual solutions.

4. Provide technical assistance to users; communicate with users and other technical staff and faculty to determine and communicate needs; recommend interfaces; assist technical staff in providing estimates; may consult on feasibility, costs and benefits of additions or enhancements.

5. Perform help desk functions for more complex problems, including problem tracking and analysis, resolution of service requests, escalation, and coordination.

6. Perform technical and operational support for MacOS, iOS, and MS Windows devices using centralized end-point management solutions such as JAMF, InTune, and SCCM.

7. Conduct application installation, patching, updates, removal, and problem resolution; determine and clearly define problems; coordinate troubleshooting with vendors, and/or end users; may write code as required to automate processes.

8. Research hardware and software technologies; prepare specifications; purchase necessary hardware, software, manuals, and the like; prepare procedures documentation.

9. Perform a full range of data center operational activities.

10. Perform and monitor more complex scheduled job executions on multiple, distinct computer platforms, including performing regularly scheduled backups and archives, including offsite storage for backups.

11. Analyze, research, and test changes in operating systems and system software on multiple computers for compatibilities, performance, and capabilities in operational matters; and deploy new or enhanced system tools.

12. Perform work related to cybersecurity and disaster recovery needs 

13. Assess and coordinate user training

How to qualify

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least six-ty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

Three (3) years of experience performing analysis, installation, and technical support in a network environment.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education.

SUPPLEMENTAL INFORMATION

Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require bending, stooping and/or crawling in order to in-stall or repair computer or printer cables. May require hand/eye coordination and manual dex-terity for semi-skilled movements such as, taking apart casings, installing parts, reconnecting computers and data entry. This position may be required rotational, shift, and overtime work. May be required to travel and to work at a disaster recovery site, which may be located out of state, to resume data center operations after a disaster.

Note on Qualifying Experience and Education:

One year of full-time employment is equivalent to 2,000 hrs. (2000 hours of qualifying work experience is based on a 40-hour week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determinate full-time employment.

Desirable Qualifications              

Three (3) years of experience performing MacOS and MacOS applications analysis, installation, and technical support in a network environment.

Proficient in troubleshooting Mac OS

License and Certification: Apple Certified support professional

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.sf.gov/ and begin the application process.

·       Select the “I’m Interested” button and follow instructions on the screen.

YOUR APPLICATION MUST INCLUDE THE FOLLOWING DOCUMENTS TO BE CONSIDERED FOR THIS RECRUITMENT.  To upload these items, please use the "Additional attachments" function within the application process.

• Cover letter expressing your interest in the position, specifically indicating how you meet the Minimum and Desirable Qualifications as listed in this announcement
• Current Resume
• Educational Verification

Verification of Education: Verification of qualifying education must include copies of transcripts, diplomas or certificates posting your degree(s) and Major(s). If verification cannot be obtained, the applicant must submit a signed statement with the application explaining why such verification cannot be obtained.

Requests for waiver will be considered on a case-by-case basis. Foreign degree(s)/coursework used as qualifying to meet minimum qualifications must be evaluated by a foreign degree evaluation services organization, before an application can be processed. Please contact the CCSF Human Resources Department at (415) 452-7660 for evaluation sources. Failure to submit the required verification or request for waiver with the application at the time of filing will result in rejection of the application.

Verification of Experience: Verification may be requested at any time during this recruitment and selection process. If requested, verification of experience needed to qualify must be submitted on the employer’s letterhead and indicate the name of the applicant, job title, dates of employment, hours/week, and duties performed and must be signed by the supervisor and/or appropriate company representative.

Verification of experience may be waived if impossible to obtain. The applicant must submit a signed statement with the application explaining why verification cannot be obtained. Waiver requests will be considered on an case-by-case basis. Failure to submit the required verification or request for a waiver at the time of verification is requested may result in the rejection of the application.

What else should I know?

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @ccsf.edu, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

SELECTION PROCEDURES:

Applications materials including the cover letter and the updated resume will be reviewed for relevant qualifying experience.  Only those applicants who most closely meet the requirements for this position will be invited to participate in the selection process.  

Applicants meeting the minimum qualifications are not guaranteed an invitation to interview. Qualified applicants who are selected for an interview will be notified of the exact date and time. The department may implement screening mechanisms in order to determine applicants’ qualifications for this position.  Only applicants most closely meeting the needs of the department will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement through all steps in the selection process. 

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Benefits:

1.  Additional Days Off with Pay. As stipulated in the appropriate bargaining agreements and board resolutions, Classified employees working full-year (260 days/year) work schedules are granted, as paid days off, the days between Christmas Day and New Year’s Day, as well as an additional five (5) paid days off during spring break. Eligible school-term-only (STO) employees who are not scheduled to work the designated days between Christmas and New Year’s Day shall be granted three (3) paid days off to be scheduled by mutual agreement between the employee and supervisor. Eligible school- term-only (STO) employees who are not scheduled to work the days designated as Spring Break will not be paid for these days off.

2.  New employees hired on or after October 1, 2013 will contribute 2% of salary to the San Francisco Retiree Health Care Trust Fund (RHCTF).

Contact:

- If you have questions regarding this recruitment or application process, please contact Eddie Aguirre, City College of San Francisco, Human Resources Classified Unit, by email at eaguirre@ccsf.edu.

ADA Statement:  

Applicants who require a reasonable accommodation to participate in this hiring process should contact the Title 5/EEO/ADA Compliance Officer at 415/452-5053 to make the necessary arrangements. Please be aware that verification of a covered disability under the ADA may be required.

CONDITION OF EMPLOYMENT: New Hires: As approved by the governing Board of the San Francisco Community College District, beginning October 1, 2021, City College of San Francisco requires that new and current employees, students, and business partners participate in the COVID Safety Campaign. All parties entering CCSF facilities must demonstrate proof of COVID vaccination in compliance with current CDC and SFDPH guidelines. New hires must submit documentation for verification to the Human Resources Department.

EEO Statement: 

It is the policy of the City College of San Francisco to provide all persons with equal employment and educational opportunities regardless of race, color, ancestry, national origin, ethnic group identification, religion, age, gender, marital status, domestic partner status, sexual orientation, disability or AIDS/HIV status, medical conditions, gender identity, or status as a Vietnam-Era veteran. These categories specifically include status as a lesbian, gay, bisexual, transgender, or questioning person in any District program or activity. For further information, contact the Title 5/EEO/ADA Compliance Officer at (415) 452-5053.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.