Skip to content

Career Opportunity

Systems Support Analyst - HR Modernization Program - Dept. of Human Resources (1052)

Recruitment: RTF0147439-01154893

Published: July 03, 2024


Gary W. Chen -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Human Resources
Job class: 1052-IS Business Analyst
Salary range: $108,056.00 - $135,928.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time


The Human Resources Modernization Program is a team nested within the City's Department of Human Resources, tasked with reimagining how the City hires and retains its 35,000+ employees. The team consists of four pods working in collaboration to bring new HR business processes, systems, tools, and analytics to the existing human resources framework in an effort to create a transformative employee experience.  

The Business Transformation and Support team supports our internal system users with thoughtful content, communication, training, and system support to accompany the HR tech, tools, and processes that are continually being introduced by the HR Modernization Program. 

Role description

Troubleshooting, strategizing, and solutioning are skills that you will put to use every day. The Systems Support Analyst will take a key role in the development and growth of an all-around support program, elevating and driving adoption of our suite of people technologies.

On typical day, you may:

  • Receive and review requests for support that come in via support tickets, emails, or other channels. Many users seek support from a business perspective, making the ability to speak and understand both business and technical requests critical  
  • Triage and prioritize requests based on impact and other factors  
  • Analyze support request trends, identifying areas for improvement of end user experience, system bugs, and evolving usage trends  
  • Contribute to efforts to develop a systematic approach to support processes and outcomes  
  • Participating in organizational change management efforts to identify training and knowledge gaps, support upskilling efforts, and develop job aids

How to qualify

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]. 


One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis. 


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field. 

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree. 

Desired Qualifications:

  • Comfortable with data and trend analysis 
  • Comfortable having a technical discussion with a broad variety of audiences 
  • Ability to define and communicate systems in business-relevant language 
  • Excellent verbal and written communication skills 
  • Ability to communicate technical system concepts to non-technical people 

What else should I know?


This recruitment is open until filled, but will not close earlier than 5 PM PDT July 17, 2024. Please do not provide a cover letter. The selection process may include one or more interviews, presentations, or practical exercises. 


Entry compensation for this role is between $108,056 - $135,928, dependent on education and experience. 

If you have any questions, you may contact Anne Marie Monroe at

Hybrid work culture 

We work in a hybrid environment, and you may be expected to work in the office up to 2-3 days per week. In-office workdays are flexible, and can be tailored to fit your needs as well as the needs of the role. 

Exempt employment 

This role is exempt from the San Francisco Civil Service Rules, and employment is at the discretion of the appointing officer for a period of not-to-exceed three years. (Category 18) 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.