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Career Opportunity

PeopleSoft Benefits Lead Analyst (Hybrid Workplace) - Controller's Office (1054) - 148740

Recruitment: RTF0148738-01111386

Published: July 17, 2024


Vicente Centeno -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Controller
Job class: 1054-IS Business Analyst-Principal
Salary range: $144,846.00 - $206,180.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 10 What does this mean?
List type: Combined Promotive and Entrance


This is a Position-Based Test conducted in accordance with CSC Rule 111A.

PeopleSoft Functional Benefits Lead Analyst - Office of the Controller (1054) for the People & Pay Benefits Team

Hybrid Workplace:
Our workplace has a hybrid/flexible weekly schedule, where colleagues work 1 day onsite (in the San Francisco office) and 4 days from home, subject to periodic review and approval.

Controller’s Office

The Controller is the City’s chief financial officer.  Our team includes financial, technology, analytical, and other professionals who work hard to secure the City’s financial integrity and promote efficient, effective, and accountable government.  We hold ourselves to high standards and strive to be a model for good government.  We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do.  We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and well-being of our team members.  You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work.  We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s issues, including addressing long-standing and harmful disparities in our communities.  For a career with purpose and professional growth, join us in the Controller’s Office!

Specific information regarding this recruitment process are listed below:  

  • Application Opening:  6/28/2024
  • Application Deadline:  7/19/2024
    Filing Deadline extended for additional recruitment purposes. 
    New Deadline:    7/26/24
  • Compensation:  $144,846 - $182,234 (Additional steps require internal approvals)
  • Recruitment ID:  PBT-1054-148740

Role description

The PeopleSoft Functional Benefits Lead Analyst is responsible for leading the business analysis process and documentation which involves acquiring and documenting knowledge from subject matter experts in the  City and County of San Francisco Health Service System and for translating this knowledge into functional solutions that are designed, tested and implemented in the PeopleSoft HCM system.

Essential duties include but are not limited to:

  • Support and lead projects including implementation of enhancements, new functionality, bug fixes and system upgrades
  • Follow the system development lifecycle, internal policies and procedures.
  • Utilize Oracle SQL Developer, PeopleSoft Application Designer, Query Manager, and Process Scheduler to support new development and production support break-fixes.
  • Act as a project manager.  Ensure tasks are identified in the project plan, assigned with reasonable time and completed by the due dates.  Report project status on a regular basis to project team, senior management and stakeholders.  Raise critical issues to stakeholders and senior management as they arise.  Collaborate with project team to provide resolutions.
  • Supervise a team of one or more, including recruitment, performance goals and reviews for subordinate staff.  Prioritize, assign, review and participate in the work of subordinate(s) in assigned unit.  Analyze team resource allocation and manage work assignment distribution. 
  • Gather business requirements from stakeholders, departments, executive and senior management.  Analyze and translate business requirements into systems functional requirements and create functional specifications documents.
  • Collaborate with Technical Team on technical development and testing.
  • Perform functional testing by creating, maintaining, and executing test scripts and plans.  Testing spans individual component to complex end-to-end functionality.
  • Troubleshoot and resolve production system issues raised by end users.  Work closely with requesters to identify resolutions to address the issues which may require collaboration with other teams. 
  • Diagramming policies and processes of the business practices and requirements
  • Linking business processes with the setup and business rules of the HCM system
  • Understanding the processes and methods employed to perform requirements gathering, fit/gap analysis, and test planning; defining and implementing application configuration settings
  • Performing complex data analysis
  • Conducting trainings for end users
  • Collaborating with technical unit to develop functional and technical designs
  • Developing test plans, conducting testing, design, and development of data interfaces
  • Developing, documenting and testing security roles and permissions
  • Identifying, managing, escalating and resolving issues and risks throughout the software development life cycle
  • Keeping up-to-date functional documentation
  • Performs other duties as assigned

How to qualify

Education:  An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:  Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

License and Certification:  Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

In addition to the Minimum Qualifications listed above, this position has additional requirements. In order to qualify for any of this position, applicants must meet the following Special Conditions:

  • Five (5) years of PeopleSoft 9.2 or greater HCM Benefits Administration Experience

Desirable Qualifications:

The stated desirable qualifications will be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Professional IS Business Analyst work experience in the Public Sector (Government or Nonprofit).
  • Demonstrated strong analytical, planning and organizational skills and abilities.
  • Experience in PeopleSoft HCM 9.2 modules (internally branded as SF People & Pay), including Human Resources Core Functionality, Position Management, Workforce Data Management and Self-Service Applications.
  • Experience with other Enterprise Resource Planning (ERP) systems or HR-specific systems;
  • Experience in managing Oracle service request and help tickets in a local ticketing system.
  • Management experience in a public sector or nonprofit organization;
  • Proven ability to interact skillfully and tactfully with all levels of staff and management;
  • Experience in PeopleSoft HCM 9.2 modules (internally branded as SF People & Pay), including Base Benefits, Benefits Administration and Benefits Self-Service Applications.
  • Experience with other Enterprise Resource Planning (ERP) systems or benefit administration systems;
  • Experience in managing Oracle service request and help tickets in a local ticketing system.
  • Management experience in a public sector or nonprofit organization;
  • Proven ability to interact skillfully and tactfully with all levels of staff and management;
  • Project Management Certification or demonstrated experience in project management;
  • Knowledge and experience working with Benefit Administration policy, processes, and systems
  • Demonstrated strong analytical, planning, and organizational skills and abilities;
  • Experience with hiring and managing staff;
  • Experience with setting performance goals;


What else should I know?

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Important: All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine the applicants’ qualifications. Only those applicants whose backgrounds best match the position will be invited to participate in the selection process. Applicants meeting minimum qualifications are not guaranteed advancement in the selection process.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Preliminary Questionnaire (Weight: Qualifying) Candidates will be required to complete a Questionnaire as part of the employment application. This is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. 

Supplemental Examination (Weight: 100%)
Candidates who meet the minimum qualifications and Special Condition will be emailed a Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position.  All candidates’ responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see here.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

  • Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analysts Vicente Centeno at 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.