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Career Opportunity

0941 ZSFG Chief Experience Officer (Manager VI)

Recruitment: RTF0148534-01117556

Published: July 09, 2024

Contact:

Rashida Taylor - rashida.taylor@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Health
Job class: 0941-Manager VI
Starting salary range: $187,070.00 - $238,810.00 (Range A)
Role type: Permanent Exempt What does this mean?
Hours: Full-time
 

About:

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

  • Application Opening – July 05, 2024

  • Application Deadline – The application filing will be open continuously at least through July 19, 2024, and may close any time thereafter.

  • Salary: $187,070 and $238,810

  • Appointment Type: Permanent Exempt 

  • Recruitment ID: PEX-0941-EXEMPT

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services. 

Role description

The Chief Experience Officer (CXO) of Zuckerberg San Francisco General Hospital is entrusted with the oversight and enhancement of the overall care experience for patients, visitors, and staff. Reporting to the SF Health Network Chief Experience Officer with a dotted line to the Chief Executive Officer, the CXO leads strategic initiatives aimed at optimizing care experience through evidence-based practices and meticulous planning. This role encompasses oversight of lobby operations, staff experience, and the Office of Patient Experience, ensuring alignment with organizational goals and standards.

ESSENTIAL DUTIES

  1. Leading Strategic Initiatives: Lead and direct strategic initiatives to optimize care experience using evidence-based practices and collaboration with leadership, ensuring alignment with SFHN to create a comprehensive and consistent experience for patients and staff. 
  2. Directing Operations: Direct the operations of OPEX, Lobby Operations, Spiritual Care and Staff Experience, ensuring effective implementation of programs and management of budget and contracts.
  3. Ensuring regulatory compliance: Ensure compliance with healthcare regulations and accreditation standards related to care experience, mitigating risks, and ensuring patient rights are upheld.
  4. Managing team performance: Provide leadership and direction to care experience team, providing support and professional development.
  5. Reporting and Governance: Work closely with senior leadership, dept heads and community partners to prepare reports and recommendations for hospital operations and governance bodies based on data analysis, ensuring transparency and accountability in care experience initiatives.
  6. Driving Performance Improvement: Utilize data analysis and feedback mechanism to identify opportunities for improvement and implement initiatives related to enhancing CAHPS performance, other Care Experience Metrics, and employee engagement.  

The ZSFG Chief Experience Officer (0941 Manager VI) performs other duties as assigned and required.

How to qualify

Required Minimum Qualifications (all applicants must verify that they meet both elements below):

EDUCATION: Possession of a bachelor’s degree from an accredited college or university;

AND

EXPERIENCE: Six (6) years of managerial experience in hospital administration all of which must include supervisory experience.

Additional qualifying experience as described above may substitute for the required degree on a year-for-year basis up to a maximum of two (2) years. One year is equivalent to thirty (30) semester or forty-five (45) quarter units.

Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week). Any overtime hours that were worked above 40 hours per week are not included in the calculation to determine qualifying hours worked.

Applicants must meet the minimum qualification requirements by the final application filing date unless otherwise noted.

What else should I know?

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst, Rashida Taylor at rashida.taylor@sfdph.org or (628) 271-6875.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.