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Career Opportunity

Clerk – Family and Children Services (FCS) – Human Services Agency (1404) (148593)

Recruitment: RTF0148592-01127102

Published: July 17, 2024

Contact:

Erika Chin - erika.chin@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

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Department: Human Services Agency
Job class: 1404-Clerk
Salary range: $62,426.00 - $75,868.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time
 

About:

Exam Type:  TEX Category CAT (16)

Fill Type: This is a Temporary Exempt (TEX) appointment, as-needed not to exceed six (6) months or 1,040 hours.  This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under general supervision, the 1404 Clerk performs general clerical work. The person in this position will provide critical clerical support to both supervisors and Protective Service Workers.

ESSENTIAL DUTIES AND FUNCTIONS 

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

  1. Maintain a current case record system, utilizing automated systems including CMS/CWS and other systems to maintain a current case record.
  2. Duplicate and create case folders for each child, checking CMS to verify consistency of the case numbers assigned.
  3. Complete an assignment and transfer of cases, both CMS and hard copy after the supervisor has reviewed and authorized the case for assignment or transfer. Print and file reports from CMS as directed by the Supervisor.
  4. Answer telephone, respond to voicemails, and take and give messages to the appropriate person promptly. Distribute and fax documents, mail, and forms. Enter record of contacts in the CMS notebooks from a hard copy as assigned by the supervisor.
  5. Enter changes from form 1502 and form 1132 into CMS notebooks as directed by the supervisor.
  6. Make photocopies of various reports, documents and forms as specified on the copy docket in a timely manner.
  7. Type brief memorandums, letters, and various forms required by the department; create meeting agendas, flyers, sign-in sheets, and complete any other necessary clerical duties as requested by the supervisor.
  8. Order supplies as needed for the unit; attend training sessions, meetings, and supervision sessions as directed by the unit supervisor.
  9.  Maintains office equipment (copy and fax machines) and requests support services when needed.
  10. Provide back-up coverage in the absence of other clerks; create/rotate duty schedule.
  11. Performs all other duties as assigned and approved by the FCS Program Director.

How to qualify

Experience: One (1) year of clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.

Substitution: Any one of the following may substitute for six (6) months of the required experience:

  1. Completion of a clerical training program (240 hours); OR
  2. 15 semester units (or equivalent quarter units) of coursework from an accredited college or university; OR
  3. Completion of an approved City and County of San Francisco Clerical Administrative training program (as designated on the job announcement).

***Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted***

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ryan Brown, by telephone at (415) 798-0612 or by email at ryan.brown@sfgov.org. 

All of your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.