Career Opportunity

Custodial Supervisor (2718) - Citywide (A00011)

Recruitment: REF42818H

Published: July 12, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

This is a Citywide exam which means that multiple departments across the City will have the opportunity to hire candidates resulting from this recruitment.

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Specific information regarding this recruitment process is listed below.

• Application Opening:  Friday, July 12, 2024
• Application Deadline: Apply immediately.  Please be advised that interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Friday, July 19, 2024.
• Compensation Range:  $79,118 - $96,148 Annually
• Recruitment ID:  CBT-2718-A00011

Role description

Under direction, supervises assistant supervisors and a large group of custodial employees engaged in cleaning activities in large public buildings, other facilities, and surrounding areas at various sites, and performs related duties as required. The essential functions of the job include assigning and supervising activities of custodial staff; developing, updating and evaluating work and/or safety standards, policies and procedures; assisting in the development of the facility maintenance plan; maintaining personnel records and work schedules; evaluating subordinates' performance, and counseling, documenting, initiating, and participating in the disciplinary process; coordinating, planning, and supervising custodial operations for special events; communicating with staff, clients, vendors, and administrators; receiving, investigating, responding, and/or resolving complaints regarding custodial services; making field checks of assigned buildings and ensuring completion of work assignments; monitoring and/or participating in moving furniture and equipment; coordinating the distribution, requesting, requisitioning and/or maintaining inventory of janitorial supplies and equipment; and driving a motor vehicle to reach job sites to facilitate custodial operations.

1. Assigns and supervises assistant supervisors and a large group of custodians engaged in performing a variety of cleaning tasks in buildings and surrounding areas at various sites.
2. Requisitions and maintains inventory of janitorial supplies, materials and equipment; maintains records of usage manually or by using automated systems.
3. Maintains personnel, time, and vacation/holiday records and work schedules; prepares and evaluates time records and other related reports in order to ensure staffing needs and day to day operational needs.
4. Develops, updates, and evaluates work and/or safety standards, policies and procedures by inspecting the quality of custodial services in public buildings. This includes enforcement of work and/or safety standards, and suggesting alternative methods of cleaning for improvements, and conducting and/or overseeing safety training meetings.
5. Monitors and/or participates in furniture and equipment moving activities to prevent potential or actual safety hazards; completes industrial accident forms when necessary; responds or makes recommendations to emergency situations.
6. Makes field checks of buildings and other assigned areas to maintain standards of work performance and a satisfactory work progress; ensures quality, and scope of all completed work; inspects and secures public buildings.
7. Receives, investigates, responds, and/or resolves complaints regarding custodial services.
8. Evaluates the performance of subordinate staff; writes performance evaluations; counsels, documents, and initiates and participates in the disciplinary process to enforce departmental and City policies, procedures, and regulations.
9. Coordinates the operation and care of custodial tools and equipment; distributes and collects keys and equipment, and issues supplies to custodial employees.
10. Assists in the development of the facility maintenance plan and work schedules; inspects, verifies, and ensures completion of work assignments according to specified schedules.
11. May serve as a contact person for the public and for other departments regarding custodial services.
12. Communicates with staff, clients, vendors, and administrator in person or in writing by preparing and completing a variety of forms, reports, memos and email.
13. Drives motor vehicle to reach various job sites in order to facilitate custodial operations.
14. Coordinates, plans, organizes, schedules, and supervises custodial operations to prepare for special events.
15. Performs related duties and responsibilities as assigned.

How to qualify

1. Two (2) years of verifiable experience as a custodial supervisor (equivalent to City class 2716) responsible for the supervision of a large group of employees engaged in custodial work; AND
2. Possession of a valid driver's license.

Notes on Qualifying Experience:

All appointees will be required to possess and maintain a good driving record.  Depending on the availability of City vehicles, willingness to use his/her own vehicle may be necessary.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Verification:
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Verification of Experience
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review the articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for consideration when reviewing applications.  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: 

Minimum Qualification Supplemental Questionnaire (MQSQ): (Weight:  Qualifying) 
Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Examination (Weight: 100%)

Candidates that meet the minimum qualifications will be invited to participate in a written examination designed to assess a candidate’s knowledge, skills, and/or abilities in job-related areas which may include, but are not limited to: janitorial methods and procedures, materials, chemicals, disinfectants and equipment used in cleaning large public buildings and surrounding areas; existing safety laws, rules, methods and procedures including applicable OSHA and EPA regulations to ensure the safety of staff, the public, and building occupants.

Candidates must pass the written examination in order to be placed on the eligible list.

NOTE:  Only those applicants meeting the minimum qualifications will be notified of the exact date, time and place to report for the examinations.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance:
Candidates for employment with the San Francisco Airport Commission require the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area.  An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced.  Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal.  Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination.  Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Medical Examination:

Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or ability to meet the physical minimum requirements.

Selection Procedures Notes:

Candidates must pass each part of the selection procedure.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve (12) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of Ten.  The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at  Civil Service Commission | San Francisco (sf.gov)

Additional Information Regarding Employment with the City and County of San Francisco

Information About the Hiring Process

Conviction History

Employee Benefits Overview  

Equal Employment Opportunity 

Disaster Service Worker

ADA Accommodation

Veterans Preference

Seniority Credit in Promotional Exams

Right to Work

Copies of Application Documents

Diversity Statement

What else should I know?

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process. 

• Select the “Apply Now" button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). 

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information:  If you have any questions regarding this recruitment or application process, please contact the exam analyst, Charlene Cun at charlene.cun@flysfo.com. 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.