Career Opportunity

Performance Analyst II - Controller's Office (1805)

Recruitment: RTF0148378-01100642

Published: July 18, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

The Controller is the City’s chief financial officer. Our team includes financial, technology, analytical and other professionals who work hard to secure the City’s financial integrity and promote efficient, effective and accountable government. We hold ourselves to high standards and strive to be a model for good government. We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do. We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and wellbeing of our team members. You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work. We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s problems, including addressing long-standing and harmful disparities in our communities. For a career with purpose and professional growth, join us in the Controller’s Office.

• Application Opening: 7/18/2024
• Application Deadline: 8/2/2024
• Compensation Range: $119,444 to $145,236 annually

Appointment Type: Temporary Provisional (TPV) This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

About City Performance :

The City Performance team is part of the City Services Auditor (CSA) within the Controller’s Office. CSA’s mandate, shared with the Audits Division, is to monitor and improve the overall performance and efficiency of City Government. The team works with City departments across a range of subject areas, including transportation, public health, human services, homelessness, capital planning, and public safety.

City Performance Goals:

• Support City departments in making transparent, data-driven decisions in policy development and operational management. 
• Guide City departments in aligning programming with resources for greater efficiency and impact.
• Provide City departments with the tools they need to innovate, test, and learn. 

We have a broad portfolio of projects utilizing our data analysis and visualization, facilitation and inter-departmental collaboration, project management, process improvement, performance measurement and management, and contracting skills.

Learn more by viewing our published reports and our fiscal year 2024-2025 work plan.

The Ideal Candidate:

• You are a critical thinker, and enjoy using problem-solving skills to examine problems, develop strategies and plans, and work toward solutions.
• You have a passion for government service or public policy, and/or you have a desire to learn more about the City’s structure and functions.
• You have work or educational experience in the public sector or related content areas. We welcome work experience in direct service provision or operations in addition to strategy, policy, and planning.
• You have strong communication and organizational skills.   
• You are comfortable and have developed expertise in one or more of the following skill areas: process improvement, project management, statistical or data analysis, stakeholder engagement, facilitation, or contracting, etc.
• You are eager to have a lasting impact on people’s lives and City services.

Role description

Senior Performance Analysts work with Project Managers and departmental partners to improve public services in San Francisco.

Analysts typically work on a variety of projects and every day is different. Analysts plan and assist in facilitating in-person and virtual meetings, spend time working independently on data analysis or writing, and/or collaborate with a team of analysts and managers on process mapping. Typical projects and duties include:

Analysis, Data Visualization, and Performance Reporting

• Create data analysis plans, and gather, analyze and visualize data. Develop dashboards and presentations using spreadsheets and potentially other statistical and visualization programs (e.g., R, PowerBI, or ArcGIS). 
• Design, implement and analyze surveys; conduct benchmarking and best practice research.
• Identify and track performance measures to drive departmental decision-making.

Technical Assistance and Policy Projects

• Conduct research, policy analysis, and stakeholder engagement to support improved services related to homelessness, public health, transportation, and other critical service areas.
• Use interviews and workshops to identify and design improvements to operational challenges.
• Manage consultant contracts to provide expert technical assistance to City departments.
• Analyze and improve City processes using continuous improvement methods, such as Lean Process Improvement.

Facilitation and Communication

• Promote inter-departmental collaboration, coordinate Citywide working groups and facilitate City stakeholders to collaborate on improvement initiatives, programs and policies.
• Prepare and deliver reports, infographics, dashboards, and/or presentations to communicate project results to the public and City stakeholders.
• Deliver training and coach departmental staff to build technical skills.

Divisional Leadership

• May supervise and coach junior staff on a project-by-project basis, including providing on-the-job training, and evaluating staff performance on projects. 
• Recommend operational changes for City Performance and the Controller’s Office and participate in organizational development initiatives, including annual work planning, strategic planning, staff committees, etc.

All positions are in the Controller's Office only.

City Performance has a hybrid/remote weekly schedule. Staff work 3 days per week in person at our offices in City Hall and may work remotely 2 days per week.

How to qualify

Training: Possession of a baccalaureate degree from an accredited college or university in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field.

Experience: Two (2) years of experience performing complex policy analysis, project management, public administration, or consulting; functional understanding of local government operations.

Substitution: A master's degree in business or public administration, accounting, finance, statistics, or a related field may be substituted for one (1) year of the required experience.

What else should I know?

Selection Process 

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine the applicants’ qualifications. Only those applicants whose backgrounds best match the position will be invited to participate in the selection process. Applicants meeting minimum qualifications are not guaranteed advancement in the selection process.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Karena.Phung@sfgov.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.