Epic IS Principal Business Analyst (1054) – Department of Public Health

Career Opportunity

Epic IS Principal Business Analyst (1054) – Department of Public Health

Recruitment: RTF0146374-01148591

Published: July 19, 2024

Contact:

Stephen Lee - stephen.j.lee@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Health
Job class: 1054-IS Business Analyst-Principal
Salary range: $144,846.00 - $206,180.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Contact us for more information
Rule: Contact us for more information
List type: Contact us for more information

About:

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Application Opening – July 19, 2024
Application Deadline – The application filing will be open continuously at least through August 4, 2024 and will close any time thereafter.
Salary: $144,846 – 206,180 Annually
Appointment Type: Permanent Civil Service
Recruitment ID: 146377
Current vacant positions:

1. Epic Maintenance & Support Team IS Business Analyst – Principal

The San Francisco Department of Public Health (DPH) utilizes the Epic Electronic Health Record [EHR]. Under the direction of one of the Epic Applications Managers, the Epic EHR Business Analyst - Principal effectively collaborates with other application analysts assigned to the Epic team, learns and builds knowledge of Epic applications and integration with other EHR systems. The Epic EHR Business Analyst - Principal has primary responsibility for the definition, coordination, implementation, maintenance and support of Epic application(s) within DPH.

2. Behavioral Health Services Reporting Principal Business Analyst

The BHS Principal Business Analyst will work under the direction of the BHS Reporting Manager and the DPH IT Metrics and Analytics Director. Primary tasks will involve prioritized development to integrate behavioral health, medical and support system data to create metrics and performance indicators for operations and leadership. This position will contribute to development for regulatory submissions involving BHS data or clinical workflow. This position will be involved with other IT teams from the variance source systems to create and sustain an integrated platform, support data visualizations and dashboards as well as involved with specific research and operational metrics. This position will work with other DPH strategic initiatives like Mental Health SF and Coordinated Overdose Response and Engagement to develop data sets and dashboards for internal operations and accessed by the general public. This position is critical to the DPH mandates for Behavioral Health programs and operations to develop research driven evidenced based practices to effectively monitor client access and flow, timely access, wait times, network adequacy, centralized access to services

The eligible list resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within the DPH for the duration of the eligible list.

To have fully submitted an application you must complete these two steps,

Complete this Minimum Qualifications Supplemental Questionnaire
Submit an online application by clicking the “Apply Now” button and filling one out

Application notes:

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.
Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Role description

Under general direction, provides direct ongoing supervision to other IS Business Analysts, or serves as the top technical authority for one or more related specialties, or provides technical leadership and direction and assumes technical responsibility for the completion of major projects; performs or oversees all or most of the systems development life cycle and ongoing administration functions, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; directs and participates in complex studies.

Provides direct ongoing guidance and/or supervision to other IS Business Analysts
Use logic and analysis to solve computer and application module problems for implementation, maintenance, support, and reporting purposes
Prepare and execute test plans, documentation and training materials; work with vendors to prepare technical specifications and scopes of work
Project management of small projects, including task prioritization, project timelines, and project documentation and tracking
Maintains and updates various applications such as Epic, Rhapsody, Service Now, or Avatars while adhering to change control procedures
Make recommendations towards improving data quality and participate in development to improve reporting standards
Work closely with other Information Systems teams to maintain/enhance technical infrastructure, improve cyber security and analysis tools
Participate with other workgroups to enhance functionality, improve analysis capabilities and data quality from clinical applications

The IS Business Analyst performs other related duties as required.

How to qualify

Minimum Qualifications

Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Experience: Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Certification: Possession of current Epic Software Module Certification

Substitution

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine fulltime employment.

Desirable Qualifications

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Desirable qualifications for this position may include:

Understanding of a wide array of integration points including but not limited to utilizing standards such as HL7, CCDA, & FHIR APIs
Knowledge of SQL, SSIS and SSRS
Knowledge of flow diagramming applications: Visio
Knowledge of collaboration platforms: Microsoft Teams & SharePoint
Experience in complex healthcare reporting environment
Experience with Avatar application and reporting
Familiar with PowerBI
Knowledge of LEAN fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

What else should I know?

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ):

Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Examination: (Weight: 100%)

Candidates that meet the minimum qualifications will be sent a written online supplemental examination designed to measure competencies in job-related area.

A passing score must be achieved on the examination in order to continue in the selection process. Candidates will be placed on the eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification

The certification rule for the eligible list resulting from this examination will be the Rule of Ten Scores.

Eligible List/Score Report:

Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.

Additional information regarding Employment with the City and County of San Francisco:

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stephen Lee at stephen.j.lee@sfdph.org or (628) 271-6838.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.