Career Opportunity

Administrative Analyst - Community Programs Analyst - Wastewater Enterprise - SFPUC (1822)

Recruitment: RTF0148494-01156525

Published: August 02, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

• Application Opening: August 2, 2024
• Application Deadline: August 16, 2024 
• Compensation Range: $100,932 - $122,720
• Recruitment ID: RTF0148494-01156525 (148497)

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

• The duration of the appointment shall not exceed 36 months. 

WHO ARE WE? 

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Wastewater Enterprise:

The San Francisco Public Utilities Commission (SFPUC) Wastewater Enterprise (WWE) operates and maintains San Francisco's combined sewer system to protect public health and the environment. These services extend across eight urban watersheds, over 1,900 miles of pipe, and benefit every resident and visitor of San Francisco.

WWE operates three all-weather wastewater treatment plants, one wet-weather facility, 27 pump stations, eight transport/storage facilities, and 36 combined sewer discharge structures to treat an estimated 34.5 billion gallons of wastewater in a typical year. Of that 34.5 billion gallons, approximately 24 billion gallons per year receive full secondary treatment, 9 billion gallons per year receive primary or decant treatment and are discharged to deep-water outfalls, and 1.5 billion gallons per year receive the equivalent to wet weather primary treatment and are discharged through nearshore outfalls.

In addition to treating wastewater, WWE also produces biosolids, a nutrient-rich soil-like product used as a synthetic fertilizer-replacement and soil amendment across the Bay Area.

Role description

Project Name: Southeast Community Center (SECC) - 1550 Evans

Position Description:

Under the direction of the SECC (1824) Deputy Executive Director (DD) and frequent coordination with SECC Leadership, including the Deputy Executive Director and the Facilities Manager, the Community Programs Analyst is a vital member of the SECC team responsible for developing and maintaining internal processes and procedures, reporting center operations and schedules with relevant stakeholders, managing revenue and fees received for reservations, and leads the event monitor staff.

The center expects to host more than 1000 events annually. The Community Programs Analyst will be responsible for:

• Administering the Reservation System; monitoring, tracking, and correcting program objectives as needed to refine service quality.
• Applying user policies and procedures; Maintaining the Reservation System
• Evaluation of the Reservation Program, analysis of performance indicators, Levels of Services, and developing recommendations for program augmentation and/or improvement.
• Conducting fiscal accounting, reporting, billing, revenue collection, and processing refunds.
• Serve as lead worker to clerical, technical staff, Event Monitoring staff.

Additionally, the Community Programs Analyst supports the Deputy Executive Director design, implement, and evaluate SECC’s core community-based program portfolio.

Essential Duties and Responsibilities:

Community Programs Analyst essential duties include:

1. Data Analysis: Conduct data and programmatic analysis using analytical programs. Uses analytical programs to conduct analysis, such as CRM, Salesforce, Power BI, and RecDesk. Develops findings and actionable recommendations informed by the SECC’s operational context to support programmatic and policy and procedures decisions by the agency’s executive leadership and program directors.
2. Customer Service: Day-to-day, this position is responsible for user experience strategies related to managing publicly rentable spaces, maintaining an activity calendar for facilities, resolving conflicts over booking dates/times; and maintaining records on all events. In addition, the Community Programs Analyst ensures all SECC events are correctly set up and resourced per event agreements and, at the end of events, ensures that all facilities are clean, loaned resources are secured, and stored appropriately in preparation for the next event. During events, the Community Programs Analyst or designee will monitor participants and assist with facility needs. Their hours will be variable to accommodate evening and weekend events.
3. Liaison:  Analyst will collaborate cross divisionally and with other City Departments, community stakeholders, the public and other SECC partners.
4. Program Support: Supports the design, implementation, and evaluation of SECC strategic core programs/initiatives including the Technology Access Program and Reservations Program.  Ensures SECC Programs/sponsored activities integrate Racial Equity, Environmental Justice and Community Benefits policies to ensure alignment with the historical Mitigation and SECC Mission.
5. Accounting: This role handles the day-to-day accounting functions for the SECC, specifically the management of users' deposits and deposit refunds, in coordination with the SFPUC Accounting Division to ensure checks and credit card transactions are validated, reconciled, and recorded timely and accurately and refunds of deposits to customers are reviewed and signed off properly according to SFPUC policies and procedures. In addition, this role is responsible to review supplier invoices and work with suppliers and SFPUC Accounting to pay suppliers timely. These accounting functions shall be supervised, coordinated, and reviewed by the Executive Director.
6. Reporting: The Community Programs Analyst is responsible for all necessary reports, promptly maintaining certifications, materials, and supplying requests to the FM. Additionally, the Community Programs Analyst will assist the FM in preparing the annual, five, and 10-year facilities operating budget in consultation with the Executive Director.
7. Team Leadership: Leads event support staff. Plans, organizes, assigns, and oversees day-to-day work assignments for event management ensuring efficiency, customer satisfaction.
8. Performs related duties as required.

The SECC staff functionally reports to the External Affairs Bureau of the SFPUC, while the SFPUC's Wastewater Enterprise provides funding for the building and staff and will coordinate closely with both.

Position Location:

• Southeast Community Center, 1550 Evans Avenue, San Francisco, CA 94124.

Position Working Schedule:

• Monday- Friday, 8:00 a.m. – 5:00 p.m.
• Required to work evenings and weekends as needed.

How to qualify

If you are interested in a job like this, we are looking for people that have the following:

Education:

• Possession of a baccalaureate degree from an accredited college or university, and

Experience:

• One (1) year full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in areas such as budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution:

Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for the required one (1) year of experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:

• Valid California Driver's license.
• Experience developing and evaluating programs, particularly those that foster community engagement, stakeholder relationships, and customer service.
• Reservations management and scheduling in shared-use building such as a community center.
• Intermediate level MS Excel skills.
• Effective conflict resolution skills, especially in diverse settings.
• Experience working in diverse communities that promote social and environmental justice goals, especially communities that are similar to the demographics of District 10 and areas surrounding the Southeast Community Center.
• Experience working with internal and external stakeholders and cross functional teams.
• Experience planning community events.
• Bilingual in Spanish.

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process., please contact the Human Resources Analyst, Brandon Bradley at BBradley@sfwater.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.