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Career Opportunity

IS Principal Business Analyst - Project Management Office (1054) Department of Public Health

Recruitment: RTF0146757-01131997

Published: August 08, 2024

Contact:

Diane Zhou - diane.zhou@sfdph.org

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Department: Public Health
Job class: 1054-IS Business Analyst-Principal
Salary range: $144,846.00 - $206,180.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 10 What does this mean?
List type: Combined Promotive and Entrance
 

About:

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration.

Role description

Under general direction of an IT Program Management Office (PMO) Manager, the principal Business Analyst manages multiple functions. Duties include a wide range of analysis and coordination activities to lead and support implementation of IT projects in a healthcare setting. In addition, the position may manage IT projects that could include coordinating facilities, IT infrastructure, software development, and/or vendor management. The principal business analyst will provide leadership and direction to other project team members and may provide supervision to a team of IS Analysts. The business analyst will ensure that all projects adhere to the departments healthcare privacy and security guidelines. Understanding the use of electronic health/medical records in a healthcare environment is strongly preferred.

  • Develop business and technical requirements for healthcare related projects
  • Manage medium sized IT projects in healthcare setting
  • Follow the department's project management methodology and utilize tools such as MS Project
  • Develop all project management related documents and effectively communicate status reports
  • Follow all healthcare compliance and security guidelines when implementing projects
  • Act as the liaison among vendors, business owners and technical support staff to resolve complex systems problems.
  • Assist in the coordination and implementation of corrective measures.
  • Work effectively with all stakeholders across DPH, the City of San Francisco and outside agencies
  •  Build consensus and bring resolution to contentious issues and entrenched interests
  • Supervise, assign, review and/or participate in the work of subordinates in assigned unit
  • Work on contracts including preparing statements of work and requests for proposal.
  • Working with all products in the Microsoft Suite - Excel, Word, PowerPoint, Visio, Teams, SharePoint
  • Support the PMO Manager in other activities as needed

The 1054 IS Business Analyst-Principal also performs other related duties as required.

How to qualify

MINIMUM QUALIFICATIONS - Required

EDUCATION: An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]; AND

EXPERIENCE:

  • Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management; AND
  • Eighteen (18) months of experience working in Healthcare Information Technology.

Substitution:

  • Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
  • Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring. 

  • Experience in developing business requirements and managing information technology projects
  • Experience with electronic healthcare systems
  • Knowledge of data analytics, data governance and reporting
  • PMP, Lean, Scrum, ITIL certification desired

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Assessment Component
Candidates that meet the minimum qualifications will be invited to participate in Supplemental Questionnaire exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to:

Supplemental Questionnaire Examination (Weight: 100%): Candidates must achieve a passing score on the Supplemental Questionnaire exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of ten Scores.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

What else should I know?

How to apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst, Diane Zhou at diane.zhou@sfdph.org or 628-271-6703 .

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.