Career Opportunity

OPERATIONS PLANNING TEAM LEADER - AIOC - SFO (0923)

Recruitment: REF45748M

Published: October 11, 2024

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About:

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. 
 
SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook. 

APPOINTMENT TYPE: Temporary Exempt, Category 18: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. 

Specific information regarding this recruitment and position is listed below:

• Application Opened: October 11, 2024.
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Wednesday, October 23, 2024.
• Compensation: $139,594 - $178,178 Annually.
• Work Schedule: Full-time, 40 hours per week. Shift times will vary, and employees must be able to work day, swing, or night shifts as needed, which may include weekends and holidays.
• Work Location: San Francisco International Airport – Airport Integrated Operations Center.

Role description

You will lead a collaborative team responsible for analyzing, forecasting, and planning for future operations as part of SFO's Airport Integrated Operations Center (AIOC). The AIOC will be SFO’s 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

You are a highly motivated individual looking to serve as an Operations Planning Team Leader in the AIOC to bolster the organization’s objective to enhance, advance, and support all operational activities at SFO. Under direction from the AIOC Shift Leader, you will manage the Operations Planning section to drive operational planning and forecasting for flight, passenger, and airport activity, and identify potential impacts of future operational conditions to ensure that those impacts are anticipated, highlighted, and proactively communicated. You are also responsible for developing and communicating an actionable, complete, and comprehensive daily “Run of Show” for each operational period. You will drive projects that utilize data and technology to support improved decision making and will lead the production and delivery of analysis and optimization tools for the AIOC.

You are an integrated member of the AIOC and are expected to work collaboratively with all AIOC personnel in addition to SFO team members to monitor and manage future operations, solve problems, generate innovative ideas, and share information across SFO teams.

Your Impact:

• Oversee, coach, and develop the Operations Planning team, including performance management and identifying proper staffing and training needs for all personnel in the section.
• Lead the Operations Planning section to develop capacity in strategic and tactical operational analysis, as well as planning and process development and refinement.
• Deliver data-driven performance plans for SFO operations that are focused on enhancing the AIOC’s mission and goals in support of SFO’s Strategic Plan.
• Plan, develop, and implement predictive analytics tools to provide trend and forecast reports using industry-leading asset planning tools and novel applications.
• Provide in-house expertise on the use of data-driven performance and resource-planning tools and best practices, enabling the continuous development of efficient resource plans to deliver a predictable world-class experience.
• Oversee the development and communication of operational forecasts, asset plans, and predictive intelligence briefs.
• Collaborate with SFO’s Planning & Environmental Affairs team to coordinate, plan, and develop long-term physical and operational plans where impacts extend beyond the AIOC.
• Provide real-time flash reports as needed when an unexpected event occurs and significant changes affecting KPIs, operations, or function performance are detected.
• Define and drive new and innovative projects and collaborate with other AIOC personnel to predictively enhance operations in real time.
• Lead the development and implementation of a culture of planning, monitoring, and reviewing principles within the Operations Planning section along with other internal and external business partners.
• Collaborate with AIOC and SFO staff to identify opportunities to increase information sharing across the stakeholder community including external parties.
• Identify opportunities to cultivate cross-functional initiatives, plans, or processes that lead to optimization and improvement opportunities.
• Drive standards compliance and viability of AIOC sections through sound operations research management, business process management, and continuous improvement management practices.
• Perform other functions outlined in the 0923 – Manager II job classification.

How to qualify

Education: Possession of a Baccalaureate Degree from an accredited college or university, AND

Experience: Five (5) years of professional airport/aviation work experience in facilities or operations at a medium to large airport.

Substitution: Education Substitution – Additional qualifying full-time work experience (2000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

What you'll bring to SFO:

• Knowledge and experience in data and statistical analysis within an operationally focused organization, preferably an airport or other transportation hub.
• Knowledge and experience in aviation trends and forecasting, and the underlying principles of airports and airlines’ roles in the national airspace system.
• Experience managing, supervising and training professional-level staff in complex functional areas, and communicating objectives and tactics to team members to achieve operational optimization and organizational goals.
• Ability to effectively drive organizational transformation projects, plans, and processes and implement strategic and tactical analysis development.
• Ability to develop and implement operational and customer experience optimization strategies.

Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.  

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

What else should I know?

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HR Information: If you have any questions regarding this recruitment or application process, please contact People Projects Program Manager Alex Tsai at Alex.Tsai@flysfo.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.