Career Opportunity

Assistant Well-Being Manager - SF Health Service System (0923) - (151370)

Recruitment: RTF0151369-01111016

Published: October 11, 2024

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About:

This is a Position Based Test conducted in accordance with Civil Service Commission Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Specific information regarding this recruitment process are listed below:

• Application Opening: Friday, October 11, 2024
• Application Deadline: Friday, November 8, 2024
• Compensation Range: $139,594 - 178,178
• Recruitment ID: PBT-0923-151370

Established in 1937 as the employee benefits administrator for municipal employees, the San Francisco Health Service System executes all phases of non-pension health benefits administration including medical, dental, vision, flexible spending accounts (FSA), and a wide array of voluntary benefits for the active employees, retirees, and covered dependents of the cities four employers including, the City and County of San Francisco, San Francisco Unified School District, City College of San Francisco, and Superior Court of San Francisco. Delivery system transformation aimed at achieving better health outcomes requires care models that integrate a broad array of services to address physical, behavioral, and social needs. The San Francisco Health Service System (SFHSS) recognizes that Race and the Social Determinants of Health (SDoH) – conditions in which people are born, live, learn, work, play, worship, and age – play a significant role in well-being. SFHSS will lead with equity to support our membership in accessing the care they need when they need it, regardless of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status.

Additionally, SFHSS provides an Employee Assistance Program (EAP) to active employees and well-being programs and services to active employees, retirees and spouse/domestic partners to the cities four employers.

SFHSS is dedicated to ensuring equitable, sustainable, and quality benefits that enhance the whole-person health and well-being of our members and their families throughout their lifecycles. We lead with equity to support our membership in accessing the care they need when they need it, regardless of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status. We also strive to engage members in personalized care that centers disease prevention and equitable services for optimal health. Learn more about our department and strategic plan at https://sfhss.org/.

Role description

The Assistant Well-Being Manager is part of a small team responsible for supporting the mental health and well-being of all members. The environment is fast-paced and requires the ability to handle multiple priorities and projects simultaneously.

The Assistant Well-Being Manager will work closely with the Well-Being Program Coordinators, Health Program Educator, Sr. Employee Assistance Program (EAP) Counselors and EAP counselor, and the Well-Being Manager on the implementation of the strategic plan in addition to the development, implementation, and ongoing oversight of the core services and, such as the member well-being offerings, the Well-Being@Work initiative, and key services offered through the EAP. Key components of this position include project management for various core services, creation and maintenance of best practices and procedures, directing evaluation efforts and report writing, budgeting, and day-to-day management. This position also requires relationship building and the ability to manage multiple priorities.

Typical tasks include:

1. Manage projects associated with the core services, such as Well-Being@Work, the EAP, Campaigns and Challenges, Pilot Programs, Targeted Interventions, Retiree Services, Health Plan Resource Promotion, and Member Communications.
2. Develop relationships with employers and departments
   • Build relationships with departments/employers/retiree groups, vendors, Champions, other department personnel, and department co-workers to facilitate program implementation.
   • Listen, direct, and guide departments/employers/retiree groups to create an annual plan to enhance well-being in the workplace.
   • Determine goals and priorities.
   • Help the department/employer/retiree group execute on the plan.
   • Identify and advise departments/employers/retiree groups on processes to receive resources and recognition for their well-being efforts
3. Oversee day-to-day operation of the Well-Being and Employee Assistance Program Division budget
   • Track various funding sources and expenses
   • Request quotes, place orders
   • Partner with SFHSS’s Finance team to coordinate division budget
   • Approve expenses
   • Manage the Well-Being@Work Grant process (applications, approval, distribution, and follow up)
4. Create and maintain division procedures and best practices
   • Develop, document implement and update best practices in all areas of the Well-Being Division to improve services and create efficiencies.
   • Train staff on procedures.
   • Ensure staff follow administrative procedures such as travel pre-authorization, scheduling, and reimbursements.
   • Perform day-to-day management tasks, such as scheduling.
5. Evaluate and manage data, and write reports for core services
   • Outline evaluation plan for each program/service.
   • Execute evaluation plan.
   • Identify and create data collection tools.
   • Synthesize and organize data.
   • Write reports, outline infographics, create presentation slides that communicate outcomes for a variety of audiences.
6. Supervise Well-Being interns. Support the Well-Being Manager with supervision duties as needed.
7. Other duties as assigned

Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR’s website: https://careers.sf.gov/classifications/

How to qualify

Minimum Qualifications

Education: Possession of a bachelor’s degree from an accredited college or university; AND

Experience: Five years professional experience in well-being program administration, of which one (1) year of experience must include experience administering health promotion programs.

Experience Substitution: Possession of a master’s degree in leadership, Public Health, Health Program Administration or other closely related field may substitute for up to one year of experience of the required experience.

Education Substitution: May substitute additional years of qualifying experience for the required education on a year-for-year basis, for up to a maximum of 2 years. One year of education (30 semester hours or 45 quarter hours) is equivalent to one year (2,000 hours) of qualifying work experience.

Desirable Qualifications
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Two years of supervisory experience
• Experience in:
  • employee and retiree well-being program development and implementation
  • implementation of a well-being strategic plan
  • managing a department or division budget
  • well-being-related benefit design
  • various well-being content areas
  • developing a new well-being program
  • building successful committees, relationship-building
  • working with and motivating volunteers
  • conducting and analyzing needs assessments, collecting program data, evaluating program outcomes
  • team building
  • managing direct reports
  • working with unions
  • developing relationships with partners/vendors
  • management of vendor partners and implementation of contract deliverables
  • managing an Employee Assistance Program (EAP)

• Related certifications and degrees, for example:
  • Health promotion, Kinesiology, Public Health, Social Work, CHES (Certified Health Education Specialist), registered dietician, Diabetes Prevention Program coach, and health coaching

Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

• Minimum Qualifications Supplemental Questionnaire [MQSQ]: (Weight: Qualifying) - Candidates will be required to complete a MQSQ, which will be emailed within two weeks of receiving applications, as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

• Supervisory Test Battery: (Weight: 40%) - Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: https://sfdhr.org/exam-information. A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

• Supplemental Questionnaire Evaluation: (Weight: 60%) - Applicants who pass the STB will be sent a supplemental questionnaire to complete. The supplemental questionnaire has been designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of program planning and evaluation techniques, human relations ability, written communications ability, project management skills The supplemental questionnaire will be rated and scored. All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process. Candidates will be placed on the eligible list in rank order according to their final score.

Note: Candidates must achieve a passing score on the selection components described above in order to move forward in the selection process.

What else should I know?

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission .

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions, you may contact Lauren Rowe at lauren.rowe@sfgov.org. Recruitment ID: PBT-0923-151370

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.