Career Opportunity

ASSET COORDINATOR & AIRPORT SYSTEMS COORDINATOR - AIOC - SFO (1844)

Recruitment: REF45298F

Published: October 15, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

NOTE - AMENDED AND EXTENDED FOR INFORMATIONAL PURPOSES ONLY 

This announcement has been amended to reflect an additional job description, corrected minimum qualifications, and extended deadline. Applicants who already applied under Recruitment: REF45298F do not need to reapply and will be included in the applicant pool.

Extended application deadline - this announcement may close at any time after 5:00 PM on Thursday, October 24, 2024.

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook. 

APPOINTMENT TYPE: Temporary Exempt, Category 18: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. 

Specific information regarding this recruitment and position are listed below:

• Application Opened: October 2, 2024.
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Friday, October 11, 2024; (10/15/24) extended to Thursday, October 24, 2024.
• Compensation: $106,494 - $129,454 Annually.
• Work Schedule: Full-time, 40 hours per week. Shift times will vary, and employees must be able to work day, swing, or night shifts as needed, which may include weekends and holidays.
• Work Location: San Francisco International Airport – Airport Integrated Operations Center. This position will be required to work onsite full-time.

Role description

The Airport Integrated Operations Center (AIOC) will be SFO’s 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

This recruitment may be used to fill the following positions:

Asset Coordinator: Under direction from the Current Operations Team Leader, the Asset Coordinator will operationally manage all SFO airport assets including gates, hardstands, plots, baggage make-up units, check-in counters, roadways, ground transportation products and other airport assets to enable smooth operations. This involves ensuring that asset assignments and active asset management reflects accurate utilization of Airport assets and promotes efficient and effective operational flows in the best interest of the guest experience. This also includes making real-time adjustments to asset assignments, continuously ensuring that all SFO assets are optimized according to SFO policies, procedures, and financial models, and liaising with airlines, ground transportation providers, the FAA, and ground towers to promote efficient operations.

This position will partner with other Asset Coordinators in the AIOC to manage all airport assets, and may change focus areas (landside, terminal, airside) based on operational conditions and needs. The Asset Coordinator is an integrated member of the AIOC and is expected to work collaboratively with all AIOC personnel in addition to Airside, Landside, and Terminal Operations team members and other SFO staff to monitor and manage operations, solve problems, generate innovative ideas, and share information across SFO teams. For more information about this position, please review the 1844 Asset Coordinator Job Description.

Airport Systems Coordinator: Under direction from the Current Operations Team Leader and in alignment with contractual obligations, the Airport Systems Coordinator will manage all systems-related activities from within the AIOC. This includes ensuring continuous and uninterrupted provision of SFO systems by monitoring each service, system or device, and coordinating needed personnel from specialty areas, vendors, or shops to respond or act as needed to support the operation. This position is also responsible for monitoring systems work orders and collaborating with the Current Operations Section to reprioritize as needed, managing all system disruptions, and collaborating across teams in the AIOC to respond to operational events. The Airport System Coordinator will work closely with the Maintenance Coordinator when needing to collaborate with SFO personnel/trades and will coordinate and implement responses from Subject Matter Experts while serving as a resource for systems when resolving issues with AIOC and other SFO personnel.

This position is an integrated member of the AIOC and is expected to partner collaboratively with all AIOC personnel in addition to SFO Terminal Systems team members and other relevant SFO personnel and contractors to monitor and manage operations, avoid and address problems, generate innovative ideas, and share information across SFO teams. For more information about this position, please review the 1844 Airport Systems Coordinator Job Description.

How to qualify

Education: Possession of a Baccalaureate Degree from an accredited college or university, AND

Experience: Three (3) years full-time equivalent experience performing professional-level administrative duties in functional areas such as: program/office/operations management, budget development and/or administration, development and administration of contractual agreements and/or grants, or other closely related functional areas.

Substitution: 

Education Substitution: Additional qualifying experience in program/office/operations management, budget development and/or administration, or contract/grant administration may substitute for the required education on a year-for-year basis. 

One (1) year (2000 hours) of additional qualifying experience will be considered equivalent to thirty (30) semester units or forty-five (45) quarter units. Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

What you'll bring to SFO:

Asset Coordinator

• Strong experience in asset management and optimization, preferably at a large facility such as an airport, university, government building, or manufacturing facility.
• Deep understanding of airport and airline operations strategies, responses, and considerations.
• Experience deconflicting issues between parties with different priorities.
• Curious mind who constantly looks beyond obvious problems to identify areas of impact; ability to identify current and future operational impacts and share findings with other relevant personnel.
• Ability to stay poised and deliver high-quality work while working on multiple concurrent initiatives.
• Strong understanding of the SFO operational environment, stakeholders, tenants, and policies and procedures.

Airport Systems Coordinator

• Ability to stay poised under pressure and maintain excellent quality work while working on multiple concurrent initiatives.
• Experience working operationally on airport terminal systems and Computerized Maintenance Management Systems (CMMS).
• Experience working in a control center, including operations control and/or systems control.
• Ability to work effectively and courteously while collaborating alongside multiple different roles.
• Strong problem-solving skills, and the ability to think outside-of-the-box to generate actionable, innovative solutions.
• Ability to use appropriate information-gathering techniques, analyze information, select the best solution, and communicate that solution to a diverse group of stakeholders (problem solving).

Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.  

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

What else should I know?

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HR Information: If you have any questions regarding this recruitment or application process, please contact People Projects Business Partner Phuong Tieu at phuong.tieu@flysfo.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.