Career Opportunity

1054 IS Business Analyst - Principal (01091230)

Recruitment: REF45589D

Published: November 05, 2024

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About:

Who We Are

The San Francisco Employees’ Retirement System (SFERS) is dedicated to securing, protecting, and prudently investing the pension trust assets, administering mandated benefits programs, and providing promised benefits to the active and retired members of the City and County of San Francisco.

Established in 1889 as a fund for families and orphans of firefighters and police officers, today the San Francisco Employees’ Retirement System serves more than 75,000 active, vested, and retired employees of the City and County of San Francisco and their survivors.

What We Do

The Information Systems Division provides department-wide training and support to users of the department’s LAN and applications; coordinates City-provided technical services and support with the Department of Technology; manages the functional and technical teams assigned to develop and maintain the department’s Pension Administration system and Enterprise Content Management (ECM) project; oversees the department’s cybersecurity protocols; and leads the department’s disaster recovery and business resumption planning and policy efforts.

• Application Opening: November 5, 2024
• Application Deadline: On or after November 12, 2024
• Salary:  $144,846 to $182,234 annually
• Recruitment ID: REF45589D
• Location: 1145 Market Street

This job announcement will not close before November 12, 2024. Interested applicants are encouraged to apply as soon as possible.

Appointment Type

This is a Permanent Civil Service position with a Certification Rule on the resulting eligible list:  Rule of 3.

Role description

Under general direction, the Principal IS Business Analyst is responsible for the successful completion and rollout of SFERS technology projects, including but not limited to strategically evolving the technology program, mitigating current risks, and establishing a technological foundation for future modernization. This role involves overseeing the entire development lifecycle and ongoing IT functions, providing strategic leadership in research, analysis, and documentation of business requirements for system changes and enhancements. The Principal IS Business Analyst will play a key role in analyzing and resolving complex systems problems, offering recommendations to meet user needs, and leading and coordinating critical projects. This position requires a proactive approach to system changes, meticulous documentation, and effective collaboration with cross-functional teams.

• Enhance our technological resilience to ensure uninterrupted service delivery.
• Oversee the development lifecycle and ongoing IT functions.
• Research, analyze, and document business requirements for changes and enhancements to the Pension Administration system.
• Analyze and resolve complex systems problems.
• Provide recommendations to meet user needs.
• Document and submit service requests and trouble reports for the implementation of system changes.
• Participate in the analysis and prioritization of service requests.
• Respond to report requests and data requests.
• Write and modify SQL queries as needed to meet business needs.
• Develop and test system changes and coordinate testing by end users to ensure functionality and quality of modifications and enhancements.
• Lead and coordinate projects, such as Annual Statement, Calendar year-end, and Fiscal year-end processing.
• Update and maintain systems technical and procedure documentation.
• Consult on special requests for information and reports.
• Participate in audits, integrated reviews, improvement studies, and quality control reviews.
• Submit, verify, schedule, and transmit files and interfaces for monthly Retiree Payroll.
• Administer, remediate, upload Pension Administration data, and maintain the SFERS web presence.

How to qualify

Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Special Conditions. Experience must include:

Two (2) years Document Management Systems & Workflow Construction experience; AND

Two (2) years Enterprise Content Management (ECM) experience

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

How to stand out

Desired Qualifications:

• 3 Years of experience with Hyland Perceptive or similar ECM application
• 1 Year of programming experience with Hyland OnBase – Unity Forms development
• 3 Years of experience with Pension Administration
• 1 Year of experience with Microsoft Webinar application configuration
• Knowledge of UI/UX design principles and tools for creating visually appealing and user-friendly interfaces.
• Proficiency in testing methodologies, unit testing, integration testing, and debugging techniques.

What else should I know?

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Seniority Credit in Promotional Exams
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

All applicants must submit a resume and completed job application (all sections, including Experience and Education, must be completed) in order to be considered. Resumes will not be taken as a substitute for completing the application. 

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit careers.sf.gov and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Selection Procedures:

Supplemental Questionnaire (Weight: 100%)

All applicants must complete a Supplemental Questionnaire, which serves as the sole examination component for this classification. Information provided by qualified candidates on the supplemental questionnaire will be used to evaluate candidates and measure knowledge, skills and/or abilities in job-related areas for job class 1054 IS Business Analyst - Principal. The Supplemental Questionnaire will be sent to qualified candidates after the filing deadline.

If you have any questions regarding this recruitment or application process, please contact the recruitment analyst, James Galileo, at james.galileo@sfgov.org 

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.