Career Opportunity

Small Business Case Manager – Office of Economic and Workforce Development (9774)

Recruitment: RTF0133503-01154025

Published: November 13, 2024

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About:

We Value Equal Employment Opportunity!

The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military, and veteran status, or other protected category under the law.

About the Office of Economic and Workforce Development (OEWD)

The Office of Economic and Workforce Development advances equitable and shared prosperity for San Franciscans by growing sustainable jobs, supporting businesses of all sizes, creating great places to live and work, and helping everyone achieve economic self-sufficiency. OEWD’s programs are responsible for strengthening San Francisco’s many diverse neighborhoods and commercial corridors, creating a business climate where companies can grow and prosper, and ensuring a continually high quality of life for all San Franciscans. By providing one point of contact for a variety of essential City programs and services, OEWD’s goal is to ensure that San Francisco will always be what it is today: one of the best places on the planet to live, work, and play. 

About the Office of Small Business

The Office of Small Business (OSB) is a Division of the Office of Economic and Workforce Development (OEWD). Directed by the Small Business Commission, the Office of Small Business (OSB) functions as the City's central point of information and referral for entrepreneurs and small businesses located in the City and County of San Francisco. OSB and Small Business Commission are committed to supporting the growth and prosperity of all small businesses, especially those owned by historically marginalized communities, to foster an inclusive and thriving San Francisco.

Role description

Appointment Type: Temporary Exempt (TEX) Appointment. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

JOB DESCRIPTION

The Small Business Case Manager is responsible for providing direct assistance to San Francisco small business owners and those aspiring to start their own business through individual counseling; sharing information on local, state and federal requirements; providing permitting support; and referrals to resources based on clients’ needs. The Business Case Manager reports directly to the Executive Director.

Location 

This position will be located at City Hall, Room 140 and the Permit Center at 49 South Van Ness, as needed.

Key Responsibilities

• Provide one-on-one assistance to existing and aspiring small business owners in person, by phone, by email or virtually, including:
  • Conducting intake and assessment of needs
  • Providing information about regulations at the local, state, and federal level
  • Providing individualized assessments to help businesses applying for permits understand multi-agency requirements and the most efficient path forward
  • Guiding applicants through the permitting process with the applicable permitting agencies, facilitating timely and efficient permit issuance
  • Sharing information on resources and incentives for small businesses
  • Making referrals to resources based on business needs and circumstances
  • Inputting case notes in Salesforce customer service management system
• Collaborate with Executive Director to assist businesses where permitting needs present complications that require interdepartmental coordination.
• Monitor the implementation and impact of new and revised regulations and policies on small businesses once enacted and share observations and recommendations for improvements, if any.
• Participate in events, meetings and outreach activities, as needed, to share small business resources with various communities citywide.
• Conduct site visits to businesses, as needed.
• Manage programs, operational activities, or projects as assigned. 

How to qualify

DESIRABLE QUALIFICATIONS

• Experience in business and/or economic development work.
• Experience in working with or for government.
• Experience in providing customer service.
• Knowledge of and experience with San Francisco and California regulations, including but not limited to the Planning Code, Building Code, and business registration requirements.
• Knowledge of issues facing San Francisco’s diverse small businesses, especially Black, Indigenous, People of Color, and/or other marginalized populations.
• Demonstrated ability to work under pressure, creative problem-solve, remain flexible, positive, proactive, resourceful and efficient, with a high level of professionalism.
• Excellent communications skills.
• Has a working knowledge and lived experience with diversity, equity and inclusion values.  
• Ability to track and balance multiple cases and ensure timely response to clients.
• Ability to analyze information, identify problems and opportunities, consider alternative courses of action and propose and communicate appropriate solutions in an effective manner.  
• Computer skills and proficiency in working with basic software programs (e.g., word processing, spreadsheets, presentation applications), and Customer Relationship Management (CRM) systems, (e.g., Salesforce a plus).

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited college or university AND three (3) years of administrative/professional experience in community development, housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND two (2) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, criminal justice; OR

3. Possession of a Master's degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration; AND one (1) year of administrative/professional experience in community development, housing and /or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

4. Possession of a Juris Doctor degree from an accredited college or university AND one (1) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice.

SUBSTITUTION:
Verifiable administrative/professional experience involving community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice may substitute for the educational requirement in Minimum Qualification #1 on a year-for-year basis.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. 

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

Filing Deadline: Wednesday, November 27, 2024 - 11:59PM

• Compensation 9774-Sr. Community Devl Spc 1
• About the Hiring Process
• Position Types
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

If you have any questions regarding this recruitment or application process, please contact: Anabel Simonelli-Kupelian, Chief People Officer, at anabel.simonelli@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.