Career Opportunity

IT Operations Support Administrator IV - IT - Public Works (1094 TPV)

Recruitment: REF47150D

Published: November 18, 2024

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About:

Specific information regarding this recruitment process is listed below.

Application Opening: Monday, November 18, 2024
Application Deadline: Monday, November 25, 2024
Compensation Range: $124,254 - $153,946 annually
Please Note: Effective January 4, 2025, the annual salary range will increase to
$126,117 – $156,255 annually.
Recruitment ID: TPV-1094-146117 - 01122626 - REF47150D

Appointment Type: Temporary Provisional (TPV). This is not a permanent appointment. A provisional appointee must participate and succeed in a Civil Service examination for this classification and be selected through an open competitive process to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.
 

San Francisco Public Works (Public Works) has a far-reaching portfolio with a $453 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,700-plus employees. The department operates around the clock, touching every neighborhood in San Francisco. The staff designs and manages the construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront addressing some of San Francisco’s biggest challenges. With a mission to enhance the quality of life in San Francisco for residents, visitors and business owners, Public Works is committed to providing outstanding public service through an equity lens.

Please visit the “About Us” section of our website at https://www.sfpublicworks.org about to learn more about the department’s core values, Racial Equity Initiative, leadership team, history, budget and more.

The Information Technology Division designs, programs, operates and maintains all department-wide automated information systems and equipment. Services include process analysis and planning; software development; configuration and implementation; network and hardware installation; technology operations; help desk and security; and software support and system compliance functions.

Public Works currently has a vacancy for an IT Operation Support Administrator IV (1094) within the Information Technology Division

Role description

Under general direction, the IT Operations Support Administrator IV serves as the technical authority for operational activities in addition to performing the most complex technical and operational support work, project management, systems analysis , and systems and network administration which may include computers, peripherals, and mobile device configuration, or a combination of these activities working in a large network with multiple Local Area Networks (LANs) or in a major data center with multiple and distinct computers, servers and associated networks; researches problems, plans solutions, develops operational procedures, recommends software and systems; develops cost analysis, design considerations, and implementation timelines; provides ongoing and remedial user training; establishes and performs data and access protection processes; integrates hardware, operating systems and program applications; and performs the most difficult and highly complex duties of an IT unit.

SUPERVISION EXERCISED

Advanced senior level - may serve as lead over subordinate clerical or operations support staff or coordinate a defined program. May oversee staff and operations in supervisor's absence, however, is not charged with full functional supervisory responsibilities.

Essential Duties:

Your duties as IT Operations Support Administrator IV may include, but are not limited to the following: 

• Perform highly complex technical and operational IT support work, and systems analysis and administration and/or lead the work of others engaged in routine to complex IT support; organize, prioritize and may distribute work assignments; may mentor, train and provide input into evaluation of subordinate staff; may oversee IT operations in the absence of a supervisor.
• Analyze, design and develop operational procedures; review, analyze, and resolve operational problems; apply automation tools to resolve operational problems.
• Analyze and recommend procedures consistent with departmental directives, policies and regulations.
• Install, operate, administer, maintain and upgrade complex operating systems; provide technical assistance to users; assist in the transition of data between systems on multiple platforms.
• Performs help desk functions for more complex problems, including coordinating the development and implementation of problem resolutions; coordinate hardware, software and service repairs.
• Interface with users, engineers, and other analysts for multi-department system projects and system related activities to meet the needs of the department.
• Assist with designing the growth of the systems and networks; monitor and enhance complex computer and telecommunications systems; assist in developing City/County standards for LAN/WAN administration.
• Review plans for software and hardware equipment and services; develop detailed specifications; research and evaluate software and hardware technologies; consult on feasibility, costs and benefits of additions or enhancements; participate in the request for proposal process; oversee the maintenance inventories; plan for equipment needs; research, evaluate and test hardware and software products; coordinate hardware and software purchases; prepare procedures documentation.
• Analyze, research, and test changes in operating systems and system software on multiple computers for compatibilities, performance, and capabilities in operational matters; and deploy new or enhanced system tools.
• Perform work related to security and disaster recovery needs such as system backup and/or restoration, including operational support at a hotsite or a recovery site.
• Work directly with contractors and vendors.
• Perform project management activities on operations projects.
• Assess user training needs; develop training programs and materials.
• Attend meetings; represent the unit on committees as necessary.

How to qualify

MINIMUM QUALIFICATIONS:

Education:  
Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely related field].

Experience:

• Four (4) years of experience performing analysis, installation, technical support, and system administration in a network environment.
• Possession of a current valid Class C California Driver's License.

Substitution:

• Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
• Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.

DESIRABLE QUALIFICATIONS:

• Enterprise Service Desk Ticketing System experience

Note: One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

CONDITION OF EMPLOYMENT:
Valid Driver’s License:  Applicants must possess a valid California Class C driver’s license with no restrictions that would prohibit them from legally performing the essential functions and duties of the role. 

Supplemental Information:
Essential duties require the following physical skills and work requirements:

• Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment.
• May require bending, stooping and/or crawling in order to install or repair computer or printer cables.
• May require hand/eye coordination and manual dexterity for semi-skilled movements, such as taking apart casings, installing parts, reconnecting computers and data entry.
• This position may require rotational, shift and overtime work.
• May be required to travel to and work at a disaster recovery site, which may be located out of state, to resume data center operations after a disaster.

What else should I know?

Verification:
Please make sure your application is complete and demonstrates how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Note: Any misrepresentation or falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include an evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will move forward in the recruitment process.

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates may be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Additional information

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact Tara Stevens by email at tara.stevens@sfdpw.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.