Career Opportunity

Learning & Development Engagement Partner (1844) - PPD - SFO

Recruitment: REF47303Y

Published: November 22, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

Specific information regarding this recruitment process is listed below:

APPOINTMENT TYPE: Temporary Exempt, Category 18: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. 

• Application Opening: November 21, 2024
• Application Deadline: November 27, 2024 at 5:00 p.m. PDT
• Compensation: $106,496 - $129,454 Annually
• Recruitment ID: TEX-1844-EXEMPT

Working at SFO

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook.

Role description

The Learning and Development Engagement Partner (LDEP) is part of People, Performance and Development’s (PPD) Learning and Development (L&D) team. Under the general direction of the Learning and Development Manager, you will perform important professional and technical work, focused on high-level administrative support of learning and development programming, technology, and on-site operations of SFO’s Training Center. The LDEP will ensure successful learning experiences for SFO employees and partners through smooth, effective delivery, on-going support, and improvements of learning programs, technology, and events. The LDEP will monitoring and support multiple programs simultaneously and work closely with the L&D team and PPD partners to achieve successful delivery and administration of SFO’s learning and development initiatives. Additionally, the LDEP will play a key role in maintaining the Training Center as a top-tier facility.

Essential Duties

1. Administer, coordinate, and monitor learning and development programs and facility: From Learning Management Systems (LMS) management, high-level administrative duties, data review and analysis, and operations oversight, you will play a significant role in ensuring SFO’s L&D team, its programs, and facility are operating at an optimal frequency.
2. Provide excellent customer service: The LDEP is responsible for maintaining positive and productive interactions with SFO employees and training center visitors. As an integral member of the L&D team, you will be committed to engaging in collaborative teamwork, possess a strong sense of self-initiative with the ability to work independently, and problem solve.
3. Be a primary source for SFO’s LMS: The LDEP will champion the use of LMS technology. Maintain and optimize SFO’s LMS, while keeping content organized, including uploading, publishing, auditing, and versioning. Manage training enrollments and attendance, and create and run reports. Test course content and troubleshoot issues. Provide primary LMS administrative support to stakeholders. The LDEP will make recommendations for improvement and engagement, and provide oversight for any LMS upgrades.
4. Measure success: Track and evaluate L&D program metrics to ensure we’re on the right path and share your findings through reporting.
5. Continuous improvement: Through reporting and data analysis, identify opportunities to enhance learning opportunities within the scope of L&D programs.
6. Support professional learning and growth: Manage courses, workshops, and engagement activities. Respond to questions and inquiries related to L&D programming.
7. Promote opportunities: Assist with marketing and managing program offerings, including training, workshops, and events through various outreach methods to connect with employees.
8. Efficiency matters: Monitor and maintain Training Center technology, equipment, and processes for L&D services, seeking ways to enhance efficiency and effectiveness.
9. Collaborate for success: Partner with PPD team members to discuss program strategies that align with the Airport’s operational needs.
10. Stay organized: Coordinate L&D workshops, events, and programs, fostering collaboration with volunteers from various divisions.

What you’ll bring to SFO:

In addition to your dedication to our culture and your commitment to driving change in areas of anti-racism, racial justice, and equity, we’re looking for someone who is a motivated self-starter, a team player, and has experience in learning and development, workforce development, LMS administration and management, people and facilities operations, and data and analysis. If you’re someone who excels in providing excellent customer service, is passionate about learning and development, is technologically adept, and possesses a proven track record of producing measurable results and meeting deadlines, we want you on our team. Your strong communication skills and administrative management experience will make you a valuable addition to our mission-driven workplace.

How to qualify

These minimum qualifications establish the education, training, experience, special skills and/or li-cense(s) required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

1. Education: Possession of a Baccalaureate Degree from an accredited college or university;

AND

2. Experience: Three (3) years full-time equivalent experience performing professional-level administrative duties in functional areas such as: program/office/operations management, budget development and/or administration, development and administration of contractual agreements and/or grants, or other closely related functional areas.

Substitution:

Additional qualifying experience in program/office/operations management, budget development and/or administration, or contract/grant administration may substitute for the required education on a year-for-year basis. One (1) year (2000 hours) of additional qualifying experience will be considered equivalent to thirty (30) semester units or forty-five (45) quarter units.

Note: One year of full-time employment is equivalent to 2,000 hours (2,000hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent apply for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination of employment with the Airport Commission. Customs Access Seal requirements and procedures are in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HR Information: If you have any questions regarding this recruitment or application process, please contact Ivy Yeung via email to Ivy.Yeung@flysfo.com.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.