Career Opportunity

Senior Technology Resilience Engineer (1043) - Department of Technology

Recruitment: RTF0152699-01156819

Published: December 20, 2024

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About:

Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 300 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Competitive pay, as well as pension and robust retirement options. 
• Generous paid time off, family leave, and more!
• Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
• Diverse work environment in a diverse city
• Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Role description

In the Department of Technology, Office of Cybersecurity, the Senior Technology Resilience Engineer plays a key role in the preparation and execution of the Technology Disaster Recovery and Business Continuity/ Continuity of Operations Plans. 

Major functions in this role include (and are not limited to):

•    Work with City departments to plan, design, and test the resilience solutions for all critical City systems to support the citywide technology resilience program
•    Conduct detailed Technology Risk assessment and Business Impact Analysis 
•    Review City departments completed Technology Risk and Business Impact Analysis for completeness
•    Develop resilience reports that identify gaps and recommendations from Technology Risk assessment and Business Impact Analysis
•    Maintains knowledge on the current and emerging developments/trends for IT Disaster Recovery technology and resilience solutions
•    Collaborate with technical engineering teams to understand the evolving architectures to plan, design and test the resilience solutions
•    Review and provide recommendations for client departments Technology Disaster recovery Plans and Business Continuity/ Continuity of Operations Plans
•    Develop and maintain Business Continuity/ Continuity of Operations Plans for the department and each division
•    Review the completeness of technology recovery plans and procedures for critical technology systems and applications for completeness
•    Design, plan, coordinate and execute technology resilience test/exercise with recovery teams for all critical technology systems and applications
•    Support natural, human-caused and technology disaster/emergencies during the activations of Emergency Operations Center/Department Operation Center

Appointment Type:

This Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Work Location

If hired, incumbent must be a resident of or relocate to the State of California within 4 weeks as a condition of employment.

This position supports remote work. The incumbent may be permitted to work a hybrid schedule with their supervisor’s approval, after which they must work at least two days in the office every two weeks.

How to qualify

Minimum Qualifications

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

License and Certification:

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desirable Qualifications

•    Completion of an Industry certification in BCP is preferred
•    Possesses ability to work independently 
•    Possesses applied communication and presentation skills
•    Must be able to interact with technical, non-technical, and management staff 
•    Bachelor's Degree or Equivelant Experience is required.
•    Completion of 2 to 3 years working experience in IT System Infrastructure Disaster Recovery and Business Continuity Industry is required
•    Knowledge and understanding of current Disaster Recovery planning techniques and technologies
•    Experience in planning and executing technology recovery testing exercises for applications and related technologies/systems contained within enterprise data centers and Cloud platform
•    Must have experience and demonstrated proficiency in BC/DR program execution, managing process change projects, and knowledge of the disaster recovery program lifecycle 

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Compensation: $72.4375 - $91.1375 (hourly)/$150,670 - $189,566 (annually) 

How to Apply:

• Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before Friday, January 17th, 2025.
  • Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.

You may contact Lawlun Leung via email at lawlun.leung@sfgov.org with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.