Senior Administrative Analyst – Operations and Performance Project Manager – Office of the Assessor-Recorder (1823)

Career Opportunity

Senior Administrative Analyst – Operations and Performance Project Manager – Office of the Assessor-Recorder (1823)

Recruitment: RTF0149176-01129189

Published: December 31, 2024

Contact:

Jonathan Nelly - jonathan.nelly@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Assessor - Recorder
Job class: 1823-Senior Administrative Analyst
Salary range: $117,676.00 - $143,000.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time

About:

Specific information regarding this recruitment process are listed below:

Appointment Type: Permanent Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.
Application Opening: December 30, 2024
Application Deadline: January 13, 2025
Compensation Range: $119,444 - $145,158
Recruitment ID: RTF0149176-01129189

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Our Office

The Office of the Assessor-Recorder is responsible for fairly and accurately executing property assessment functions in accordance with the State Constitution and State and local laws. Our core responsibilities include identifying all taxable property in the City and County of San Francisco, establishing a taxable value, and applying all legal exemptions. Property broadly includes real property as well as personal property owned by businesses.

The Office is also responsible for recording documents and securing public records. We ensure each document meets recording requirements and make them accessible to the public. We record over 400 different types of documents annually, including deeds of trust, reconveyances, liens, maps, and public marriage certificates.

Additionally, the Office is responsible for collecting any transfer tax due upon a change in property ownership and performing audits to ensure the correct property value basis for taxation.

In all that we do we seek to advance the values of fairness, care, equity, and excellence in service to our diverse constituents and communities.

What We Do

We’re proud of our work to ensure the financial stability of San Francisco. This past year, our Office successfully enrolled property cumulatively valued at over $328 billion generating over $3.7 billion dollars in property tax revenue. This revenue is the single largest source of the City’s General Fund, representing a contribution of over $2.4 billion or nearly one-third in Fiscal Year 2020-21. These funds pay for crucial services ranging from public safety and education to neighborhood improvements and health and family support services.

Our success is grounded by our Office's investment in our four strategic pillars: people, systems, services, and engagement. We prioritize a climate and culture where belonging and inclusion are advanced, staff can be their authentic selves and pursue pathways for career growth, and diverse constituencies are equitably supported with a meaningful and seamless experience through care in customer service and efficient technology systems. In line with these values, we are taking significant steps to modernize our operations, including leading a cross-departmental effort to replace the legacy property assessment system currently used to manage the City’s hundreds of billions of dollars in assessed property value. This modernization work will provide for increased security and service as well as greater integration with other City systems utilized by the Office of the Treasurer & Tax Collector and the City Controller’s Office.

We are committed to developing an organization that works to address the pervasive and persistent inequities resulting from systemic racism in our society. This extends to our external engagements where our Office seeks to increase access to resources across multiple constituencies by hosting presentations, workshops, attending events, tabling at resource fairs, and more to ensure that all San Franciscans know what our office can do for them.

Role description

The Office of the Assessor-Recorder currently has one full time vacancy as an Operations and Performance Analyst in class 1823 Senior Administrative Analyst. The Operations and Performance Analyst will be one of two 1823 analysts who form the Operations Analyst Team reporting directly to and under the general direction of the Deputy Assessor for Operations. The position will work regularly with managers across the organization, focusing on assignments pertaining to operations, strategy, and performance improvement. The major functions will include planning, organizing, and conducting significant analytical work, with a focus on process and systems improvements and data visualization related to strategic objectives, change management, and performance. This work requires the ability to collect, analyze and present large volumes of operational, service, and financial data. Essential duties may include, but are not limited to:

Performance

Develop and track internal performance metrics and report departmental performance to the City Services Auditor, as assigned. The department is in the process of rebuilding its performance metrics from the ground up, and your job will be to help drive this work.
Manage, produce, and support the production of performance dashboards for the Department.
Conduct difficult and complex analyses and forecasting requiring tracking, analysis, and reporting such as revenue/expense analysis, cost/benefit analysis, needs analysis, trend analysis etc.

Operations and Change Management

Develop complex analyses to clarify operational and structural challenges and develop related findings and recommendations for leadership. Examples include modeling workloads to support reassignment of workloads and/or restructuring of business teams.
Develop ad-hoc analyses to evaluate existing and proposed departmental policies, procedures, programs, and projects, as assigned. The department has launched a number of significant new products over the past 2-3 years to improve services and expects to continue to do so in the months and years to come. Your job may be to help evaluate and/or improve upon these launches.
Support development of new operational policies, procedures, programs, and projects.
Provide analytical and project management support for special legislative projects with operational impacts, such as passage of state Proposition 19 or changes to the low-value ordinance.
Support analyses of Assessment Appeals Board data, processes, and outcomes, to clarify impacts for ASR, as assigned.
Investigate and report on best practices amongst peer organizations and perform benchmarking against peers, as assigned.

Transparency and Accessibility

Support departmental capacity to increase data transparency and accessibility to the public and policymakers. This work will at times require close coordination with the Assessor, Public Affairs Team, and other senior operational managers, including work to respond to our proactively develop press.
Develop and maintain public-facing dashboards that address questions of public interest. Examples may include what neighborhoods see the most real estate activity, changes in the volumes of recorded documents that indicate financial distress, and/or the growth rate of value per square foot by area.
Support departmental capacity to clearly communicate office-wide goals and values with internal and external stakeholders, including helping to respond to questions received from the public or other agencies as assigned.

Standardization & Data

Provide additional analytical capacity to support initiatives to increase standardization within business units, as assigned.
Support data improvement efforts and partnerships, as assigned.

May include additional duties as assigned, including project management related to cross-divisional projects and/or core duties of the office ensuring compliance operational efficacy.

How to qualify

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education/ Experience:

1. Possession of a graduate degree (Master's degree or higher) from an accredited college or university and three (3) years of full-time equivalent experience performing professional level analytical work as described in Note A: OR

2. Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major college coursework as described in Note B and two (2) years full-time equivalent experience performing professional level analytical work as described in Note A; OR

3. Possession of a baccalaureate degree from an accredited college or university and four (4) years full-time equivalent experience performing professional level analytical work as described in Note A; OR

4. Possession of a baccalaureate degree from an accredited college or university with major college coursework as described in Note B and three (3) years full-time equivalent performing professional level analytical work as described in Note A.

Substitution:

Applicants may substitute up to 2 years of the required education with additional qualifying experience in budget analysis, financial analysis and reporting, legislative/policy analysis, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Notes on Qualifying Experience and Education:

A. Qualifying professional-level analytical experience must be in one or more of the following functional areas: complex budget analysis, development and administration; complex financial/fiscal analysis and reporting; development of complex contracting systems and administration of competitive bid processes and complex contractual agreements; development and evaluation of complex management/administrative policy; complex grant administration and monitoring; complex program evaluation and planning; complex legislative analysis; complex economic analysis; or other functional areas related to the duties of positions in Class 1823, where the primary focus of the job is complex professional-level analysis for evaluation, recommendation, development and implementation of major programs and functions of department/organization. Analytical experience equivalent to the duties of Class 1822 is considered qualifying.

B. Coursework applicable to a baccalaureate or higher degree in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting, or other fields of study closely related to the essential functions of positions in Class 1823.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

Selection Procedures

Applications will be screened and evaluated for qualifying experience. Additional screening mechanisms may be implemented in order to determine candidate’s qualifications. Only qualified candidates whose experience best meets the needs of the position will be selected to continue on to additional steps in the selection process, which may include an interview. Applicants meeting the minimum qualifications are not guaranteed advancement. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or, if hearing impaired at (415) 554-6015 (TTY).

Additional Information Regarding Employment with the City and County of San Francisco:

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the recruitment analyst, Simone Goldman at simone.goldman@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.