Property Tax Project Director - Product Management - Treasurer & Tax Collector (1054) - (01133607)

Career Opportunity

Property Tax Project Director - Product Management - Treasurer & Tax Collector (1054) - (01133607)

Recruitment: RTF0153910-01133607

Published: January 09, 2025

Contact:

Guillermo Tapia - guillermo.tapia@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: Treasurer-Tax Collector
Job class: 1054-IS Business Analyst-Principal
Salary range: $147,030.00 - $209,274.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Combined Promotive and Entrance

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Department: Office of the Treasurer & Tax Collector.
Job class: 1054 IS Business Analyst-Principal
Starting salary range: $147,030 - $209,274 Annual
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of Ten What does this mean?
List type: Combined Promotive and Entrance

Application Opening: 01/09/2025

Application Deadline: 01/31/2025

Recruitment ID: PBT-1054-153911

DEPARTMENT DESCRIPTION

The Office of the Treasurer & Tax Collector ("Department") serves as the banker, tax collector, collection agent, and investment officer for the City and County of San Francisco. As the entity responsible for safeguarding the City’s money, the Office uses this expertise and authority to assist San Francisco residents through award-winning programs and initiatives that help low-income families build economic security and mobility.

VISION

We are committed to providing excellent services for taxpayers, customers, and our community. By promoting diversity, equity, and inclusion, we are a stronger, smarter, and more informed government agency.

PRODUCT MANAGEMENT

The Product Management team manages many of the Department’s technology products, oversees major technology projects, and leads business process optimization initiatives at the Office of the Treasurer and Tax Collector. The team works to ensure synchronicity among policy, process and technology for the Department. The team spans many activities, from strategic to tactical, and provides important cross-functional leadership, including guidance and product support to ensure efficient day-to-day operations. The team’s robust product portfolio includes the Department’s online applications, such as the payment portals, tax filing applications, and taxpayer account management tools. Working both with the internal IT team and external vendors, the Product Management team delivers resources that enable other sections to operate at peak efficiency and effectiveness, facilitating revenue collection of over $1 billion annually, supporting the mission of the department, and maintaining the Department’s reputation as a technology leader within the City. The team collaborates with other City departments to support good government and implement legislation through cross-departmental projects and products. The Product Management team prioritizes fostering a team culture of collaboration, trust, support and excellence.

Role description

Position Details: The Property Tax Project Director 1054 IS Business Analyst - Principal serves as the highest-level business analyst within the Department, focusing on strategic leadership, cross-departmental collaboration, and process improvement. This role directs complex, multi-stakeholder projects, including the implementation of new tax types, and acts as a key liaison between technical teams, City departments, and senior stakeholders. The Principal Analyst utilizes advanced project management tools (e.g., JIRA, Microsoft Project), drives business process enhancements, and oversees comprehensive risk management strategies to ensure successful project delivery.

With expertise in business analysis, process automation, and stakeholder engagement, the IS Business Analyst-Principal provides critical guidance throughout the project lifecycle, from requirements gathering to rollout and user training. This position demands strong organizational skills, adaptability, and a proven ability to lead cross-functional teams, making it essential for achieving the department’s strategic goals and enhancing service delivery across the City.

Essential Functions:

Directs the development and implementation of major departmental products, including new online tax forms, ensuring alignment with policies and strategic goals.
Leads cross-department project teams, facilitating collaboration among multiple department sections and multiple City departments to ensure project success.
Manages the full lifecycle of new projects (including implementations of new taxes), including requirements gathering, configuration, testing, and user training.
Utilizes project management tools to track progress, manage backlogs, and maintain comprehensive project documentation
Establishes and maintains strong relationships with stakeholders at all levels of the organization, including senior stakeholders, acting as the primary liaison for multi-section and/or multi-department projects.
Develops risk management plans, identifying potential issues and implementing mitigation strategies throughout the project lifecycle.
Leads the creation of process maps and workflow diagrams (using various products including Microsoft Visio) to document and communicate complex processes clearly.
Oversees vendor and contract management, ensuring service level agreements are met and resolving integration issues as they arise.
Coordinates and oversees comprehensive rollout and user training programs, ensuring effective adoption of new systems, processes and products.
Conducts regular performance evaluations of project outcomes, providing feedback and recommendations for continuous improvement.
Identifies opportunities for process automation and technology enhancements, presenting recommendations to senior leadership.
Leads the development, enhancement, and documentation of complex business processes, including creating detailed process maps and workflow diagrams.
Collaborates with stakeholders to identify areas for process improvement and implements best practices to streamline operations and increase efficiency.
Facilitates cross-sectional discussions and status meetings to drive alignment and foster a shared understanding of project goals and objectives.
Documents business processes, policies, and meeting outcomes, ensuring transparency and effective knowledge sharing across teams.
May included additional duties as assigned.

How to qualify

Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR

its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management. At least three (3) of those years must include significant experience leading cross-departmental projects and facilitating collaboration among multiple City departments or public agencies.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Applicants must meet the minimum qualifications listed above by the final filing date unless otherwise noted.

Verification of Education and Experience
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Every application is reviewed to ensure that you meet the minimum qualifications listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in your online application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Resumes may be attached, but the information about a candidate's education and work experience must be entered into the Smart Recruiters applicant tracking system for review.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified will be notified and must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire (SQ) Examination (Weight: 100%):

Candidates who qualify will be invited to participate in a Supplemental Questionnaire (SQ) Examination to measure the knowledge, skills, and abilities in job-related areas which may include but not be limited to:

Knowledge business analysis and project management principals and Project management tools
Ability to prepare business documentation and mapping
Ability to analyze problems and find resolutions
Experience in business process improvements
Experience in cross-departmental collaboration
Time management skills
Ability to manage group of workers including counseling/mediation
Experience user training and support

The SQ will be emailed to the address listed on the candidate’s online application at a future date after the application deadline closes. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed to have it evaluated. Responses cannot be changed once submitted. Candidates SQ responses will be scored by our Subject Matter Experts.

Candidates must achieve a passing score in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all steps in the selection process.

A passing score on the SQ must be achieved to be ranked on the Eligible List.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director. The Department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals are resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., because of appeals), as directed by the Human Resources Director or the Civil Service Commission. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

Certification
The certification rule for the eligible list resulting from this assessment will be the Rule of Ten Scores.

What else should I know?

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

City and County of San Francisco:

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Guillermo Tapia at Guillermo.Tapia@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.