Career Opportunity

Telecommunications Technician Supervisor (7275) - Citywide (Eligible List ID #X00091)

Recruitment: REF49037R

Published: January 17, 2025

Accepting applications until: January 24, 2025

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About:

THIS IS A CITYWIDE EXAMINATION

• Application Opening: Friday, January 17, 2025
• Application Deadline: Friday, January 24, 2025 (11:59 PM, PST)

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

In addition to establishing a career with purpose and opportunity for professional growth, the City offers excellent benefits that include: competitive salaries; medical, dental, and vision insurance; defined benefit retirement plan; deferred compensation plan; long-term disability insurance; life insurance; and a generous paid time off package.

Come explore first-hand the many opportunities that the City and County of San Francisco has to offer.

Role description

Under direction, the 7275 Telecommunications Technician Supervisor supervises related subordinate personnel in the installation, repair, replacement, maintenance and termination of city owned fiber and wire communication systems and equipment.

Examples of Important and Essential Duties:

1. Plans, assigns and supervises the work of subordinate personnel engaged in the installation, repair, replacement, maintenance and termination of city owned fiber and wire communication systems and equipment; visits job sites, inspects work in progress and upon completion to assure compliance with job requirements.

2. Estimates cost of voice and data installations, determines size of job, labor and materials needed.

3. Requisitions materials for inside wiring job assignments to purchasing department by filling out required documents following the requisitioning procedures.

4. Supervises subordinate personnel including recruiting, training and evaluating performance of subordinate personnel according to job requirement standards and general discipline guidelines.

5. Supervises telecommunication help desk by prioritizing trouble reporting and providing guidelines/responding to complaints and inquiries of malfunctioning equipment from internal staff, department heads, and outside agencies.

6. Prepares project status and performance measurements reports, correspondence and related documents using computer software such as word processing and spreadsheets.

7. Supervises subordinate personnel troubleshooting complex problems by testing, diagnosing and repairing malfunctioning communication system and equipment, enforcing existing methods and procedures.

8. Plans and conducts safety training meetings to ensure safe utilization of tools and equipment by subordinate personnel following safety codes and guidelines.

9. Performs other duties as required.

How to qualify

Minimum Qualifications

1. Six (6) years verifiable experience in the telecommunications industry as a Cable Splicer, Telecommunications Technician or Private Branch Exchange (PBX) Technician; AND

2. Possession of a current valid driver license (to be presented at time of examination).

Note(s):

• One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
• A valid out-of-state driver’s license is acceptable during the application process. A valid California driver's license must be obtained prior to appointment and maintained throughout employment.
• Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

Verification:
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Note: Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

What else should I know?

Selection Procedure/Examination Requirements
After application submission, candidates must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire (Weight 100%):
Candidates will be emailed a required supplemental questionnaire to complete as part of the employment application at a later time. Qualified candidates will participate in the supplemental questionnaire evaluation designed to measure their relative knowledge, skills and abilities in job-related areas, which may include, but not be limited to, knowledge of: cable splicing methods and techniques, and voice and data communication systems necessary to install and maintain communication systems, safety regulations related to telecommunications installations; skill and ability to: apply electrical theory to troubleshoot problems in cable systems, assign, inspect and supervise the work of subordinate workers, recruit, train and evaluate performance of subordinate personnel according to job standards, establish and maintain effective oral communication with managers, other supervisors, subordinates, peers, representatives of other agencies and the general public, record and report work accomplished and time expended, maintain records, and prepare correspondence, use computer software to prepare correspondence and spreadsheets, and interact tactfully and effectively with other personnel, representatives of other city departments and the public.

A passing score must be achieved on the supplemental questionnaire evaluation in order to be ranked on the eligible list.

Certification Rule:
The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at sean.sexton@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.