Career Opportunity

3374-Volunteer/Outreach Coordinator

Recruitment: RTF0155024-01114902

Published: April 02, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The mission of the San Francisco Fire Department is to protect the lives and property of the people of San Francisco and its visitors from fires, natural disasters, accidents, hazardous materials incidents, and other causes requiring a rapid and skilled response by land or water; serve the needs of its most vulnerable residents through community paramedicine, and save lives and reduce suffering by providing emergency medical services; prevent harm through prevention services and education programs; and to provide a work environment that is free from harassment and discrimination, and values health, wellness, cultural diversity, and equity.

Application Opening: April 2, 2025

Application Filing Deadline:  April 16, 2025

Compensation Range:  $43.2750 - $56.6125 hourly / $90,012.00 - $117,754.00 annually

Recruitment ID: PEX-3374-01114902

Appointment Type
Permanent Exempt, full-time position up to three years. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head. 

Role description

Under supervision of the San Francisco Fire Department (SFFD) Neighborhood Emergency Response Team (NERT) Program Coordinator, the Volunteer/Outreach Coordinator performs entry level planning work in the collection, analysis, interpretation and presentation of local volunteer emergency preparation and response planning data. The essential functions of this job include: managing and updating volunteer registration and training data maintenance, reviewing and recording appropriate data and preparing recommendations; reviewing planning activities, goals, programs, grant guidelines, rules, regulations, policies and procedures; providing information orally and in writing to the SFFD, partner organizations and the general public; preparing computer based and hard copy graphic materials; managing office, and coordinating clerical and technical support activities; provide direct services to potential and current volunteers; may assist in the training to ready a team of volunteers for deployment at the discretion of the Program Coordinator. Under direction, the position collaborates with staff, faculty, and administrators to strategically plan a variety of outreach programs, services, and enrollment activities related to enhancing the NERT program, retention, and community partnerships. A flexible work schedule including evening and weekend hours is mandatory. Public contact is extensive and includes staff, volunteers, community organizations, businesses, and the general public. Supervise assigned staff, interns, and volunteers.

Essential duties and functions include, but are not limited to the following:

1. Manages and updates SFFD volunteer registration and training data; Maintains schedules, timesheets, files and records for volunteers.

2. Assists in the compilation of data in support of Grant projects and activities to ensure milestones are being tracked and met.

3. Provides information orally and in writing to city agencies, partner organizations, community organizations and the general public by answering questions, providing assistance, responding to complaints, presenting reports and draft plans; and explaining policies.

4. Works in coordination with the SFFD to recruit volunteers, support and promote volunteer activities in the NERT as well as the Disaster Corps Programs. This may require assisting with activities that take place in the evening or on weekends.

5. Assists in the Preparation of computer based and hard copy graphic materials: strategic reports, gap analysis, drawings, diagrams, graphs, charts, photographs, video, and other display materials related to analysis and reports. Develops, produces, and distributes newsletters, information flyers and other written material, including use of desktop publishing software, and is responsible for updating information on department/program websites.

6. May assist with activities related to managing volunteers at the Emergency Operations Center level in a disaster setting.

7. At the discretion of the SFFD, appropriately use and deploy Disaster Corps volunteers upon request and in accordance with the Standardized Emergency Management System, the National Incident Management System and California’s Master Mutual Aid Agreement to support preparedness, recovery, and mitigation efforts. This position may be deployed in a supervisory role.

8. Performs other duties as assigned. 

Knowledge, Skills and Abilities

1. Knowledge of basic planning and research principles as they relate to planning and coordinating volunteer emergency response activities.

2. Ability to: anticipate, identify and analyze disaster and emergency planning issues; prepare reports, memos, letters, etc.; explain complex ideas clearly and concisely to department personnel, the general public, partner agencies, and other governmental agency representatives; Gather, compile, analyze data and prepare reports using database programs, spreadsheets, various word processing applications, and statistical techniques to conduct needs assessments, evaluation reports, compile and analyze statistical data, and prepare reports for student learning outcome program evaluation; and establish and maintain effective working relationships with department personnel, other city departments, public officials, and the general public.

How to qualify

Minimum Qualifications:

1. Possession of a baccalaureate degree from an accredited college or university; AND

2. One year (2000 hours) of experience supervising, coordinating, or directing volunteer services and/or community outreach which provides services to the public; AND

3. Possession of a current, valid California Driver License; AND

4. Ability to drive to off-site locations, on an as-needed basis; AND

5. Ability to lift 30 lbs.

Substitution: Additional experience supervising, coordinating, or directing volunteer and/or community relations services, as described above, may be substituted for up to two years of the required baccalaureate degree on a year-for-year basis.

Desirable Qualifications: 

• Knowledge of local volunteer programs.

• Two (2) years of verifiable work experience in a non-profit, government, or higher education setting in outreach and recruitment working with potential students, schools, community groups, government agencies, and parents/guardians.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please review these articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Verification of work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer. San Francisco City and County employees do not need to submit verification of their City employment, but must submit verification of outside experience. San Francisco City and County employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Selection Procedure

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: 

Depending upon the applicant pool the San Francisco Fire Department may elect to utilize additional selection criteria on a qualifying or pass/fail basis. Examples of such criteria may include:

Screening of Applications:   Application will be screened for relevant qualifying experience and education. Only those candidates deemed best qualified will continue in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement in the selection process. 

Oral/Performance Examination: Applicants deemed best qualified will be invited to participate in the remaining selection procedures. Applicants will be tested to determine their relative knowledge, skill, and ability levels in job-related areas. These may include but are not limited to: Oral and written communication ability.

What else should I know?

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses @sfgov.org and @smartrecruiters.com.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jesusa Bushong, jesusa.bushong@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.