Career Opportunity

ITT Manager - SFO - ITT (1070) - (155842)

Recruitment: RTF0155841-01156980X

Published: April 03, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Specific information regarding this recruitment process is listed below:

• Application Opening: Thursday, April 3, 2025
• Application Deadline: Apply immediately. Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM (Pacific Time) on Friday, April 11, 2025.
• Compensation: $162,084.00 - $203,866.00
• Recruitment ID: PBT-1070-155842

Role description

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. 
 
SFO’s mission is delivering an airport experience where people and our planet come first, and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on X and Facebook.

How to qualify

Under the administration of 0941 Manager VI, Information Technology and Telecommunications (ITT) Director, the ITT Manager will manage and oversee SFO’s technology services.  SFO employs a range of modern technology solutions and platforms to support the delivery of the Airport’s business goals.  SFO’s technology vision is to provide solutions that empower our passengers, stakeholders, and Commission staff.  ITT’s mission is to elevate airport operations by implementing the right technology in service of our people, guests, and our planet.

SFO’s technology services focus on addressing five key business challenges: (a) dealing with persistent security threats (physical and cyber); (b) improving the utilization of Airport assets; (c) optimizing the use of Airport resources; (d) evolving a modern passenger service model; and (e) managing the impact of disruptive innovation.  Programs related to these five focus areas include upgrading the Airport’s security and surveillance systems, modernizing the airfield management systems, providing safety inspection and citation management applications, developing airport applications that improve the reporting and resolution of issues, developing a suite of solutions to manage ground transportation, and partnering with Silicon Valley leaders to prototype new Airport solutions.

We strive to lead the way in taking on new challenges in technology adoption and management in the aviation industry and the government sector.

As a team member of SFO, you will embrace SFO’s core values and SFO’s Racial Equity Action Plan.

You are excited about this opportunity because you will:

• Manages technical and professional staff, including recruitment, performance goals, reviews, and training plans.  
• Trains, evaluates, and mentors subordinates use of development tools to ensure critical knowledge, skills and abilities are available to support the applications, future implementations and application upgrades, monitors and reports on development team performance.  
• Uses creative technology, infrastructure design principles and advanced design engineering leading practices to meet business requirements and user needs while minimizing customization of out of the box content.
• Stays up to date with knowledge of software, hardware, and technology used for technical development activities. 
• Develops, implements and maintains procedures, administrative monitoring practices and controls to obtain smooth and effective operation of unit; coordinates work activities within ITT to prevent delays in required actions or to improve programs or services.
• Collaborates with senior business leaders to analyze and resolve complex business problems, evaluates the impact of potential solutions from both business and technical perspectives. 
• Partners with Airport-wide leaders define business objectives and integrate shared solutions.
• Provides technical subject- matter expertise for the area/discipline of supervision; directs research of complex, highly technical issues; analyzes alternative solutions or approaches; recommends most effective course of action.
• Plans, develops, implements, and directs major or complex Airport-wide projects/programs.
• Assists in the identification, development and implementation of departmental goals, objectives, policies, and priorities; assists in the determination of resource allocation and levels of service according to established policies.
• Performs other duties as assigned.

Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR’s website: Job classifications and compensation | City and County of San Francisco

Nature of Work: The normal work period is Monday through Friday; however, you will be required to report to work during emergency situations including weekends, evenings, and holidays to facilitate airport emergency support operations.

How to qualify

Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely related field.

Experience: Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Bachelor’s degree in computer science, information security, business administration or related field.
• Knowledge and/or experience of the following IT processes: Change Management, Incident/Breach Management, Asset Management, Configuration Management, Disaster Recovery Management, Business Continuity Planning, Information Security Management, Business Relationship Management, Supply Chain Management, Contractor Management and Execution, Financial Management, Problem Management and Service Reporting.
• Additional 2 years of experience in Project Management and Business Analysis.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire: (Weight: 100%)

Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position.  All candidates’ responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process.

 A passing score on the Supplemental Questionnaire must be achieved in order to be placed/ranked on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score.

NOTE: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the 10.  The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at Careers with purpose | City and County of San Francisco]

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at Civil Service Commission | SF.gov.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.

Failure to receive this email means that the online application was not submitted or received.

If you have any questions, you may contact recruitment analyst Ronnie Jones at charon.jones@flysfo.com.

Recruitment ID: 155842

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.