Career Opportunity

District General Manager – Civic Center (0931) Office of the City Administrator (Eligible List ID #155201)

Recruitment: RTF0155200-01103285

Published: April 03, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Specific information regarding this recruitment process is listed below:

• Application Opening: Thursday, April 3, 2025 
• Application Deadline: Friday, April 18, 2025 (11:59 PM, PST) 
• ✅ Required Supplemental Questionnaire due at the time of application: https://forms.office.com/g/czhspj6Ry8

The Real Estate Division is comprised of a team of over 220 full time staff delivering professional real estate services to a variety of clients. The Division completes appraisals and analysis of real property considered for City sale, lease, development or acquisition, and acts as a real estate consultant to Departments, the Mayor, and the Board of Supervisors.

We have responsibility for: Acquisition of all real property required for City purposes; Sale of surplus real property owned by the City; Leasing of property required by various City departments; Operations at the Alemany Farmers' and Flea Markets (100 Alemany), and UN Gift Gallery (UN Plaza); Custodial and engineering services for various City departments at over 60 different locations; Full service property management services to over 4,000,000 square feet of city-owned offices, including City Hall, 1 South Van Ness Avenue, 49 South Van Ness, San Francisco Police Headquarters, and the Hall of Justice.

To learn more about our departments, divisions, and programs, visit:  https://sf.gov/departments/city-administrator.

We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance. Remote from home must be within California.

Role description

The District General Manager serves as the lead manager overseeing the Civic Center Campus. The position is responsible for numerous facilities (close to 2 million square feet) in the Civic Center, including City Hall, satellite assets outside Civic Center, and Alemany Farmers’ Market and Alemany Flea Market. This requires interaction with department heads and elected officials, members of the public patronizing said locations, and managing and directing a diverse team of experts in property and building management –trades/engineers/laborers, building/property managers, transaction agents, and a variety of vendors and contractors delivering services in these locations.

Examples of Important and Essential Duties:

• Plans, monitors, evaluates, and supervises the operations within the Civic Center buildings.
• Coordinates the work of various sections (engineering, laborers, trades, security and building management teams).
• Confers with the public, other City departmental representatives and directors, engineers, vendors, and others, on matters regarding the management of real property/facilities and to identify and resolve problems or conflicts.
• Makes or recommends final decisions regarding policy, operations and administrative procedures, including emergency evacuation procedures for each building.
• Receives and analyzes building reports from building managers, computerized maintenance management system (CMMS) and security.
• Identifies trends and problem areas and directs resources, capital investment and maintenance efforts accordingly; assists the preparation of budget estimates for the Campus.
• Monitors the work of engineering team through Building & Grounds Superintendent and others and provides coaching and mentoring to improve performance.
• Monitors budgets and schedules of large capital programs in buildings, providing quarterly reporting to Director of Real Estate and Capital Planning Committee and adjusting program resources as necessary to meet budget or scheduled targets.
• Performs related duties as required.

How to qualify

Minimum Qualifications

Education:
Possession of a baccalaureate degree (or greater) from an accredited college or university

Experience: Five (5) years of progressively responsible experience in commercial multi-building or multi-site campus real estate, which includes experience in space planning, industry standard building/property management techniques (such as BOMA, LEED, and Green Building), building operation and maintenance, and/or budget/fiscal reporting; of which must have included 3 years of supervisory experience. Experience solely in residential property management is not considered qualifying.      

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis. One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units.

Note(s):

• One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
• Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

Desirable Qualifications:
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Working knowledge of building engineering practices.
• Experience managing capital projects and building construction.
• Experience managing a multi-facility campus including property management, engineering and trades.
• Experience utilizing computerized maintenance management software (i.e. Infor, Building Engines or others.)

Verification:
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Note: Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

What else should I know?

Selection Procedure/Examination Requirements
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ):In addition to submitting an application, all candidates must complete the supplemental questionnaire by the application deadline to advance in this selection process, which includes the following:

• https://forms.office.com/g/czhspj6Ry8

The supplemental questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications and will not be scored. All work experience, education, training and other information provided should also be included in the work history and/or education sections of your application and is subject to verification.

Management Test Battery (Weight 40%): 
Candidates deemed qualified will be invited to participate in an in-person computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal Skill; Human Resources Management; Team Building; Communication; Conflict Management; and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: Management Test Battery

A passing score must be achieved on the Management Test Battery to continue in the selection process. This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years. starting from the date of the examination. This means that. during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes: therefore. your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) retake the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Oral Examination (Weight 60%):
Candidates who obtain a minimum passing score on the Management Test Battery component will be invited to participate in an in-person Oral Examination designed to measure their relative knowledge, skills and abilities in job-related areas, which may include, but not be limited to: knowledge of federal, state, and local rules and regulations pertaining to building and building systems, including LEED and Green Building and ADA compliance; principles and practices of management, administration, budgeting, training, and personnel management; ability to manage, supervise, train and coordinate complex functional areas of responsibility and building managers, engineers, other trades; identify, analyze and report upon activities, issues and problems and recommend appropriate solutions; establish and maintain effective working relationships with elected officials, departmental staff, representatives of other agencies, vendors, contractors and the public; present facts clearly and concisely orally and in writing, make group presentations; and make public presentations.

A passing score must be achieved on the MTB and Oral Examination in order to be ranked on the eligible list.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at rosalie.platzer@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.