Career Opportunity

Disability Access Program Manager (0923) – SFO – DEI (Eligible List ID #103333)

Recruitment: REF50956A

Published: May 05, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: 5/5/25

• Application Deadline: Apply Immediately. Application filing will be open at least through 5/19/25, 5:00 PM (PST) and will close any time thereafter

• Compensation: $141,700 and $180,856 annually
• Recruitment ID: PBT-0923-103333

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on X and Facebook.

As a team member of SFO, you will embrace SFO’s core values and SFO’s Racial Equity Action Plan.

Role description

Under general direction, the Disability Access Program Manager implements and ensures compliance with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, and related disability rights laws and regulations; monitors and evaluates Airport facilities and programs for ADA compliance; develops and administers programmatic, communication, and physical access compliance programs; provides training and assists with coordinating Citywide policies and programs; responds to disability-based discrimination complaints filed by Airport guests in accordance with federal grievance procedures; serves as a community liaison; evaluates and inspects facilities maintenance and capital improvement projects for ADA compliance; reviews design and construction documents; and performs other related duties as assigned.

The essential functions of this position include:

1. Directs, evaluates, and implements administrative and operational policies, practices, and procedures required for Airport compliance under the Americans with Disabilities Act of 1990 (ADA), as amended, and related state and federal disability civil rights laws and regulations.
2. Directs, evaluates, and implements administrative and operational policies and practices to ensure Airport compliance under government entities such as the Federal Aviation Administration (FAA) and the Department of Transportation (DOT).
3. Supervises and coaches staff on the planning, developing, implementing of program policies, and procedures. Conducts regular performance evaluation, and provides guidance on work activities.
4. Responds to guest requests for information, referral, or disability-related accommodations. This individual will be key in addressing disability-related guest service issues, consulting with airport stakeholders to help address complaints and coordinate systems and processes for improvement; investigates and resolves complaints of discrimination on the basis of disability; and prepares correspondence in response to guest and community concerns.
5. Leads airport-wide efforts to raise standards and disability rights awareness, which includes leading an Airport community disability awareness/action committee or council. This will involve working closely with subject matter experts, representatives from other City departments, and members of community-based organizations.
6. Works closely with the Mayor's Office on Disability and other public or private groups to interpret City policies and procedures related to accessibility; provides technical assistance to Airport staff through education and training sessions as the Airport’s ADA subject matter expert; and provides guidance to Airport staff regarding program modifications for persons with disabilities.
7. Serves as the Airport’s liaison to the Mayor's Office on Disability; represents the Airport at various functions; and participates in appropriate professional organizations.
8. Prepares and/or reviews comprehensive analytical reports for the Airport Director and Airport Commission concerning access for persons with disabilities, including ADA self-evaluation and transition plan reports and technical analysis of new or pending disability laws, regulations, and court cases – working closely with the Airport’s legal team.
9. Implements state and federal directives and guidelines for accessible design and construction; conducts site surveys of existing buildings and facilities for compliance with ADA standards; develops technical standards and guidelines; and meets with departmental staff and attends project review meetings.
10. Performs other duties as assigned.

How to qualify

1. Education: Possession of a baccalaureate degree from an accredited college or university. AND

2. Experience: Four (4) years of professional-level experience implementing disability civil rights laws and regulations.

Education Substitution: Additional qualifying experience as described above may be substituted for the required degree on a year-for-year basis (up to the maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

1. Experience implementing disability civil rights laws and regulations in a state or local government setting.
2. Bachelor's degree from an accredited college or university in architecture, engineering, city planning, public or business administration, legal studies, or a related field.
3. Possession of a Certified Access Specialist (CASp) certification in good standing with the California Division of State Architect (DSA).
4. Experience working with disability related community-based organizations and clients.
5. Four years of progressively responsible experience developing disability access policies, practices, and procedures; coordinating reasonable modifications; investigating and mediating complaints of disability discrimination; providing disability-related staff training.
6. One year of lead or supervisory experience.
7. Individual possesses clear and concise written and verbal communication skills.
8. Individual is able to build rapport quickly, is a cross-collaborator, and is flexible.
9. Individual is comfortable working independently and under self-direction.

Nature of Work
Requires extensive computer work requiring keyboarding and prolonged sitting and working off a flat screen monitor to perform strategic and economic analysis, analyze, manipulate and generate reports; ability to work effectively with managers, co-workers, contractors and other personnel; and ability to identify issues and problem solve.

Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Verification of Experience and/or Education

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire Evaluation (Weight: 100%)
Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position.  All candidates’ responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process.

 A passing score on the Supplemental Questionnaire must be achieved in order to be placed/ranked on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score.

Note: Only those applicants meeting the minimum qualifications will be notified of the exact date, time and place to report for the examinations. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. 

Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Recruiter Information: If you have any questions regarding this recruitment or application process, please contact the Recruiter Vicky Lei at vicky.lei@flysfo.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.