Personnel Technician Juvenile Probation Department (1203) - (155929)

Career Opportunity

Personnel Technician Juvenile Probation Department (1203) - (155929)

Recruitment: RTF0155928-01135512

Published: June 04, 2025

Contact:

Joanna Luong - joanna.luong@sfgov.org
Brian Hidalgo - brian.hidalgo@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: Juvenile Probation
Job class: 1203-Personnel Technician
Salary range: $85,566.00 - $104,078.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 3
List type: Entrance

About:

THIS IS A POSITION BASED EXAM

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Applications Open: June 2, 2025
Applications Close: June 6, 2025, is the earliest the application process may close; however, it may be extended at the department's discretion.
Rule of Three
Salary Range for the 1203 - $85,566 - $104,078
Recruitment ID: PBT-1203 – 155929

Are you passionate about Juvenile Justice, Public Safety, and the Community we serve? Are you a dedicated professional who wants to maximize their impact in the lives of some of San Francisco’s most marginalized youth? If so, we encourage you to take advantage of this unique opportunity to join a team that is devoted to re-imagining Juvenile Justice, committed to racial equity, and focused on ensuring long-term public safety through the development, enrichment, and accountability of young people we serve throughout San Francisco. Click here to read more about the San Francisco Juvenile Probation Department (JPD).

The San Francisco Juvenile Probation Department’s mission is to serve the needs of youth and families who are brought to our attention with care and compassion. We engage fiscally sound and culturally competent strategies that promote the best interests of the youth, and provide victims with opportunities for restoration.

Our equity-centered goals are to:

Reimagine how the City addresses juvenile crime, from referral through reentry, in collaboration with the community and our system partners, emphasizing research and evidence-based practices, and sustainably addressing pervasive racial disparities throughout the system.
Advance a Whole Family Engagement strategy that places racial equity at its center to ensure that all youth have equal access to successful outcomes, and that advances youth-and family-centered case plans and goal development, with the supports and resources necessary to help justice-involved youth thrive.
Bolster equitable leadership development opportunities for BIPOC staff; implement change that meaningfully improves the workplace experience of BIPOC staff; enact our organizational belief of redemption and helping people to succeed.

Role description

Under supervision, performs various technical and clerical duties related to human resources activities in the areas of recruitment, selection, certification, classification, training, compensation, employee relations, employee benefits, employee and management training, equal employment opportunity and affirmative action, computer information systems, general administration and special projects, and performs other related duties as required. Essential functions include: assisting in organizing and compiling a variety of documents, materials, and data related to employment; coordinating and processing personnel actions in accordance with Civil Service and other applicable rules and procedures; serving as liaison and contact source to provide and receive human resources and employment related information; reviewing reports and various correspondence to determine status and proper processing procedures; creating and maintaining data base files of human resources activities; and assisting with research projects.

DISTINGUISHING FEATURES:

This class is the journey level paraprofessional class in the personnel technician series responsible for processing a variety of personnel related documents requiring special knowledge in a human resources environment. It is distinguished from the class 1241 Personnel Analyst by its function as technical assistant and resource to the Analyst in performing employment related duties. It is further distinguished from the class 1201 Personnel Technician Trainee by the latter's role of functioning in a trainee capacity.

SUPERVISION EXERCISED: May be assigned to supervise clerical support staff.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:

According to Civil Service Commission Rule 9, the duties specified below are representative of the duties assigned to this class and are not intended to be an inclusive list.

1. Assists in organizing and compiling a variety of documents, materials and data related to employment, such as: preparing reports for commission or board meetings; assembling examination materials; arranging test schedules; locating test sites and securing exam proctors; notifying candidates of test dates; reviewing applications for qualifications; and assisting with administration of examinations.

2. Coordinates the activities of personnel actions which include selection of candidates, hires, separations, transfers, reinstatements, promotions, leaves of absences and suspensions.

3. Processes personnel actions in accordance with Civil Service Rules and Procedures; prepares and processes a variety of forms and documents, such as: requisitions, separations, appeals for commission hearings; health and retirement benefits forms, state disability forms, grievance appeals, certification, language proficiency approvals, and affirmative action and harassment complaints.

4. Serves as liaison and contact source for routine technical personnel matters related to health services, workers compensation, retirement processing, disability transfers, appointments, applicant/employee data tracking, training program information and schedules, labor contracts and grievance activities, examination and hiring status, notification letters, dates and deadlines, affirmative action procedures, and other general department information or activity.

5. Reviews information contained in a variety of documents to determine status or proper processing procedures for matters related to: work force and affirmative action compliance, certifying names for employment, obtaining special conditions or language requirements on positions, checking employment eligibility, status on various eligibility lists, determining disability accommodations, seniority rights, insuring completion of document processing for health services, retirement, workers compensation or disability benefits, confirming receipt of information for enrollment to various programs, updating statistical or computer data checking, timeliness of submitted appeals, and requests or notices for personnel actions.

6. Creates and maintains databases and spreadsheet files of human resource activities related to department position control system; program and training schedules, tracking systems for of contract and grievance activities, employee records, certification information, appointment histories, affirmative action statistics, health and dental plan enrollment information, seniority rosters, requisition processing, examination applicant tracking, computerized reports and records maintenance, and other department specific database information.

7. Assists with research projects, makes contact with appropriate resources, reviews reports and correspondence on file, extracts relevant information from documents, compiles and organizes materials for submittal.

8. Performs other related duties as assigned.

Job Related and Essential Qualifications:

Knowledge of: Civil Service Commission Rules and Regulations for the purposes of processing separations, calendaring appeals for action by the Commission, researching projects, and providing technical assistance to departments on personnel matters related to employment; and various Memoranda of Understanding.

Ability to: assist Personnel Analysts and senior staff in organizing a variety of materials relating to recruitment and selection, training, labor-relations, certification, benefits, classification and information systems; promote, establish, and maintain harmonious working relationships with professional staff, agencies, individuals, groups, and the general public; perform examination support, personnel processing and calendaring functions in a timely manner; speak clearly and concisely and communicate effectively with people from diverse backgrounds; understand instructions to perform assigned tasks; and compose letters, memos, and notes.

Skill to: input and maintain employment related data and training information using a computer and/or typewriter.

How to qualify

Experience and Training Guidelines:

Two (2) years of verifiable experience performing complex technical or clerical duties in a human resources environment; AND ability to type/keyboard 40 words per minute.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

What else should I know?

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Questionnaire Evaluation: Weight - 100%

Candidates will be invited to participate in a written examination designed to measure the knowledge, skills and abilities in job-related areas as described in this announcement. Candidates much achieve a passing score on the written examination to be ranked on the eligible list.

Americans with Disabilities Act
Candidates who are invited to take the exam and have a disability requiring a reasonable accommodation, must contact me at brian.hidalgo@sfgov.org prior to the exam to review your accommodation request. Please submit the Request for Accommodations form and specify recruitment (PBT-1203 – 155929) in your correspondence.

After the eligible list is finalized/adopted, the department may administer additional selection procedures to make a final hiring decision (e.g. interviews, written exercise, etc.). Applicants meeting the Minimum Qualifications are not guaranteed advancement through all steps of the selection process.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information Regarding Employment with the City and County of San Francisco:

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit SF-Careers and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Brian Hidalgo at brian.hidalgo@sfgov.org or Joanna Luong at joanna.luong@sfgov.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, FOR ALL EMPLOYEES , INCLUDING BUT NOT LIMITED TO particularly for Black, Indigenous, and people of color (BIPOC).