Career Opportunity

Custodial Services Manager-Facilities - SFO (0922)-159779

Recruitment: RTF0159778-01116543

Published: December 15, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Specific information regarding this recruitment process is listed below:

• Application Opening: December 15, 2025

• Application Deadline: Apply immediately. Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. PDT on Monday, December 22, 2025.
• Compensation Range: $134,576- $171,834
• Recruitment ID: PBT-0922-159779

Working at SFO:

San Francisco International Airport (SFO) is a world-class, award-winning airport that served more than 54 million guests in Fiscal Year 2025. SFO offers non-stop flights to 60+ international cities on over 40 international carriers. The Bay Area’s largest airport also connects non-stop with 80+ U.S. cities on 10 domestic airlines.

As an enterprise department of the City & County of San Francisco, SFO has a workforce of approximately 1,900 City employees. In Fiscal Year 2021, SFO generated more than 28,000 direct jobs and $6.1B in business activity.

SFO is more than an airport - we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in safety, environmental sustainability, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.

Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive. Our mission is to deliver an airport experience where people and our planet come first.

Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.

Role description

Under general direction, the Custodial Services Manger assists the Custodial Services Director in managing the operations of the general services units, and in that manager's absence, has full responsibility for coordinating, and implementing program planning and defining the organizational direction of the Airport's Custodial, Window Cleaning, and Food Services Unit as well as determining staffing needs, resource allocation and recognizing future resource needs. This position must plan projects, evaluate programs, write reports, assist Custodial Services Director with staffing and budget projections and monitor expenditures for general services operations. This position interfaces with all managerial levels within the Airport, other City departments, as well as outside agencies, and represents the Custodial Service Section in meetings involving policies, procedures and administrative systems. This position also performs other duties as required.

You are excited about this opportunity because you will:

1. Support Custodial Director in coordinating & implementing established Airport environmental services and sustainability practices including but not limited to solid waste disposal; comprehensive recycling; green chemical program; purchase and use of environmentally preferable tools and equipment; and outreach programs to tenants, airlines and passengers.
2. Assist in coordinating the work of various general customer services including custodial services, window cleaning and food services operations; enforce established policies and institute corrective measures; coordinate and direct a comprehensive in-service training program.
3. Assist in developing and recommending staffing patterns, job content, and workload, develop standards and performance criteria for service operations, analyze work methods to maintain and improve service level.
4. Initiate and maintain contacts with other Airport divisions, Airport tenants, public, private agencies, labor organizations, vendors and the general public, investigate, analyze and respond to complaints and take appropriate action, exchange information or explain service procedures and regulations; resolve conflicting operational needs.
5. Assist in the identification, development and implementation of goals, objectives and policies related to general customer service operations; direct the allocation of resources to meet goals within budgetary confines and adjust operational plans to meet new operation duties while continuing to address defined goals.
6. Review specifications for proposed construction or improvements and make recommendations which will facilitate the maintenance and improve the appearance, safety and sustainability of those facilities and accommodate the public.
7. Conduct routine inspections of service areas for quality assurance and compliance with safety and sustainability standards.
8. Collaborate with other Airport sections and City & County departments to support coordinated service delivery; assist in resolving operational issues that affect custodial services.
9. Support planning efforts by implementing operational procedures and service improvements in alignment with broader organizational goals; help identify resource needs and adjust staff deployment accordingly.
10. Review and submit requisitions for custodial supplies and equipment; ensure appropriate inventory levels and cost controls are maintained.
11. Assist Custodial Director in drafting memo correspondence to communicate custodial performance, staffing updates, and service concerns to management, staff, and service contractors. 
12. Performs other related duties as assigned.

Nature of Work

Position requires physical effort including frequent walking and standing of 3 to 6 hours a day; ability to use computer on occasional basis to create reports, memos and to prepare other documents. Employees will be required to work the day, swing and/or graveyard shift, weekends, holidays and overtime.

How to qualify

1. Education: Possession of a baccalaureate degree from an accredited college or university.
2. Experience: Three (3) years of verifiable professional experience working in custodial services units or a related field.
3. License and Certification: Possession of a valid California (Class C) driver license.

Education Substitution:

Additional work experience as described above may fully substitute for the required degree on a year-for-year basis for up to 4 years. One year of experience is equal to 30 semester units/45 quarter units. 

Desirable Qualification: 

1. Experience in training and instituting a program of sustainable/environmental practices for cleaning professionals.
2. Work experience in contracts, budgeting, labor relations, timekeeping, monitoring timesheets and tracking vacation holiday records as the supervisor/manager in charge of an operational section or charged with janitorial operations in large public facilities.
3. Experience in purchasing janitorial and/or facilities equipment and supplies for a large janitorial, food service or window cleaning operational unit.
4. Experience with administering or assisting in the administration of multiple multi-million-dollar operation budget.
5. Managerial or supervisory experience working in an operational unit with several hundred custodial, window cleaning and/or food service employees.
6. Experience working in an operational unit where you were required to prepare and serve disciplinary documents recommending suspension or termination of an employee's tenure.

Notes:

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. 

VERIFICATION

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Basic Supervisory Written Examination (Weight 40%)

Candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

The Basic Supervisory Exam will be administered either on a computer or in paper format.  The type of format will depend on the size of the qualified applicant pool.  Qualified candidates will be notified of the type of exam format in their exam appointment notification.

The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Oral Examination (Weight: 60%):

Applicants who pass the Basic Supervisory Exam will be invited to participate in an oral/performance exam to determine their knowledge, skills and/or abilities in job-related areas which may include but not be limited to knowledge of the operations of general facilities services units working in a large facilities complex such as an airport with stringent security, safety and sustainability mandates; and  principles and practices in management, administration, budgeting, training and personnel management; managing, administering and/or coordinating a complex 24 hour custodial operation. Ability to effectively support personnel; effectively organize and assign work; train employees, provide guidance, and direction to others and follow up to ensure completion; counsel and motivate subordinates; to identify, analyze and report upon activities, issues, and problems with individuals and groups; deal tactfully and effectively with personnel at all levels and the public, recommend  appropriate solutions; to express ideas and facts to individuals or group effectively; and to conduct analysis of operations and development plans as required; prepare and present comprehensive reports.

A passing score must be achieved on the Basic Supervisory Exam and Oral Examination in order to continue in the selection process.

What else should I know?

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance
Candidates for employment with San Francisco International Airport require that the incumbent be qualified for unescorted access to the San Francisco Airport U.S. Customs Security Area. An application for a U.S. Customs Access Seal may be   submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Eligible List/Score Report: 

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see Position Counts by Job Codes and Departments.

Certification:

The certification rule for the eligible list resulting from this examination will be Rule of the List. The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst Linda King at Linda.King@flysfo.com.

Recruitment ID: PBT-0922-159779

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.