Public Service Aide - Assistant to Professionals (Front Desk) - Real Estate Division (9920)

Career Opportunity

Public Service Aide - Assistant to Professionals (Front Desk) - Real Estate Division (9920)

Recruitment: RTF0161645-01130777

Published: February 23, 2026

Contact

Debbie Yung - Debbie.Yung@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: City Administrator
Job class: 9920-Public Service Aide - Assistant To Professionals
Pay range: $26.8/hr - $26.8/hr
Role type: Temporary Exempt What does this mean?
Hours:

About:

Department: City Administrator - Real Estate Division
Job class: 9920 Front Desk
Salary range: $26.80/hour
Role type: Temporary Exempt (TEX)
Hours: Part Time - Limited to 1040 hours in a fiscal year.
Application Opening: Monday, February, 23, 2026
Application Deadline: Apply Immediately. Application filing will be open at least through 11:59 pm (PST) Friday, February 27, 2026 and will close any time thereafter.

✅ Required Supplemental Questionnaire due at the time of application: https://forms.office.com/g/HNfeDF9wXB

The Office of the City Administrator and its 25+ divisions and departments provide core internal and public-facing services in San Francisco.   

The Office of the City Administrator’s Mission and Vision 

Our vision is to lead the nation in public administration and enable City departments to deliver effective public services. We aim to help the City run better, to connect San Francisco residents and visitors to the vital public services they seek, and to create a meaningful and diverse work culture that provides a place of choice for people invested in a career in public service.  

We are committed to ensuring that City services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.   

We are also committed to ensuring that the Department is a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, retention, training, and development, particularly for Black, Indigenous, and people of color (BIPOC). 

To learn more about our departments, divisions, and programs, visit:  https://sf.gov/departments/city-administrator 

About Real Estate Division (RED)

The Real Estate Division is comprised of a team of over 220 full time staff delivering professional real estate services to a variety of clients. The Division is comprised of four main subparts: Administration/Building Management, Transactions, Engineering, and Custodial , and acts as a real estate consultant to Departments, the Mayor, and the Board of Supervisors.

We have responsibility for: Real Property Transactions: Acquisition and leases of real property required for City purposes (including searches, negotiations and drafting of real property agreement); Sale of surplus real property owned by the City; ; Operations at the Alemany Farmers' and Flea Markets (100 Alemany); Providing Custodial and Engineering services for various City departments at over 60 different locations; Full service property management services to over 5,000,000 square feet of city-owned offices, including City Hall, 1 South Van Ness Avenue, 25 Van Ness, 49 South Van Ness, Public Safety Building (San Francisco Police Headquarters), Office of Chief Medical Examiner, and the Hall of Justice.

Role description

Appointment Type: Temporary Exempt (TEX), Part Time; limited to 1,040 hours in a fiscal year. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.

Position Description:

The Public Service Aide in the Real Estate Division is a vital member of the Administrative Front Desk team. The Public Service Aide will assist with front desk operations at the Real Estate Division at City Hall by answering phones, responding to inquiries and walk-ins, supporting correspondence and announcements, performing other clerical duties, assisting with City Hall tours, and interacting as needed with City officials, the Mayor’s Office, Special Events, and other City Hall events.

ESSENTIAL FUNCTIONS:

Answer and direct phone calls for the Real Estate/City Hall front desk.
Respond to inquiries via phone, email, and in-person walk-ins.
Provide front desk support, including greeting visitors and assisting with general information.
Assist with correspondence and announcements, ensuring timely communication.
Perform clerical duties, such as filing, data entry, and document preparation.
Support City Hall tours, including scheduling and guiding visitors as needed.
Maintain professionalism and excellent customer service in all interactions.
Assists with administration of the City Hall Vehicle Pool program; drives vehicles to and from locations for repair and cleaning; walks to and from Civic Center Garage to assess vehicles as necessary; assists pool users on a daily basis; files, scans, and copies pool records and training materials.
Manages Lost and Found.
Assists with inputting workorders into Computerized Maintenance Management System

How to qualify

Minimum Qualifications:

Possess an Associate's Degree from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units]

Desirable Qualifications:

Excellent communication skills – both verbal and written.
Strong interpersonal skills – friendly, professional demeanor with the ability to interact effectively with diverse individuals.
Organizational skills – ability to manage multiple tasks, prioritize, and maintain a tidy workspace.
Attention to detail – accuracy in data entry, scheduling, and handling documentation.
Multitasking – able to manage front desk responsibilities while assisting with other administrative tasks.
Technical proficiency – experience with Microsoft Office Suite (Word, Excel, Outlook), scheduling software, and databases.

What else should I know?

Verification:
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process.

Note: Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Additional Information

Selection Procedure/Examination Requirements
The selection process will include evaluation of applications in relation to minimum qualifications. Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the selection process. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6065 or, if hearing impaired at (415) 554-6015 (TTY).

Supplemental Questionnaire (Qualifying):

All candidates must complete a supplemental questionnaire as part of the employment application. Please see this link to submit the supplemental questionnaire:

https://forms.office.com/g/HNfeDF9wXB

The supplemental questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications and will not be scored. All work experience, education, training and other information provided should also be included in the work history and/or education sections of your application and is subject to verification.

Additional Information Regarding Employment with the City and County of San Francisco:

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.