Career Opportunity

IT Operations Support Administrator I, SF311 (1091)

Recruitment: REF8869I

Published: April 04, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Are you a student, recent graduate or just looking for part-time, as needed work?  Are you interested in expanding your IT skills and experience?  If so, this is the role for you!  This is a great opportunity to get extensive hands-on experience and build their resume.

The San Francisco 311 Customer Service Center has one vacancy for a temporary-exempt/as needed IT Support Administrator I who will work under general supervision and as a member of the SF311 technology team.  Staffed 24 hours a day, 7 days a week, the 311 Customer Service Center connects callers to a staff of trained customer service agents who function as the customer services representatives for all City departments.  The goal of the 311 Customer Service Center is to improve the exchange and sharing of information between City government and the public it serves, as well as among City departments.

Appointment Type: Temporary Exempt (TEX), this position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Role description

Under general direction of the 311 Customer Service Center IT senior staff, the IT Support Administrator’s essential functions and responsibilities include, but are not limited to:

• Assist users with logins, passwords and file and application access
• Troubleshoot workstation, printer, network and server issues
• Manage and maintain inventory, storage areas and server rooms
• Install hardware and software, monitor job executions and backups
• Prepare and maintain documentation of assets and procedures
• Participate in Disaster recovery planning, testing and implementation
• Performs other related duties as assigned

Nature of Work 

• Moderately physical in that the activities performed are of an administrative nature
• Occasionally be required to lift and carry up to 35 pounds, bend or crawl under desks, use common tools
• Noise level exposure is moderate in that it functions in an open office setting with computers and call takers answering calls 24x7
• There is no travel required for this position

Work Schedule:

During the swing shift, the IT Support Administrator will be the first point of contact for any of about 100 employees who require desktop support for their Windows based systems and java-based applications. The incumbent will continue operations started during the day shift and perform tasks best left for hours of less operational impact to the center’s 24x7 environment.

The work schedule will vary between 20 to 40 hours depending on the needs of the department ranging from 9:00 AM to 8:00 PM, Monday through Friday, with some weekend hours required.

Due to COVID-19, the majority of the duties for this position will be performed remotely at this time; however, the incumbent will be required to come into the office, when necessary, and remote work may be cancelled at any time.

How to qualify

Possess an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Substitution: Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).  One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications

• Work independently with minimal supervision and as a member of a team
• Communicate effectively orally and in writing
• Use logic and analysis to solve computer and systems problems
• Establish and maintain effective working relationships

Important: Your application must include a cover letter that explains why you are applying for this job, and how your experience makes you a good fit for this role.  To upload these items, please attach using the "additional attachments" function.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

What else should I know?

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Compensation:  $30.4375 - $37.7125 hourly

Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before April 1, 2022.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or, if hearing impaired at (415) 554-6015 (TTY).

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.