Skip to content

Career Opportunity

Community Police Services Aide - Access to City Employment (ACE) (9209)

Recruitment: REF3412S

Published: April 28, 2022


Danielle Anderson -
John Weber -
Porsche Bunton -
Leorah Dang -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Access to City Employment
Job class: 9209-Community Police Services Aide
Salary range: $73,554.00 - $89,440.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time


The Access to City Employment Program (ACE) seeks to hire qualified individuals with a disability into permanent entry-level jobs outside the normal civil service selection process. To be hired through the ACE Program, individuals must meet the minimum qualifications of the job and provide a Certification of Disability from the California Department of Rehabilitation or a Veterans Preference Letter from the U.S. Department of Veterans Affairs.

Role description

Definition: Under general supervision, a Community Police Services Aide performs a variety of police related duties for the San Francisco Police Department. Essential function may vary depending on assignment and may include: directing traffic and issuing citations for parking violations at the San Francisco International Airport; regulating, directing, and searching vehicles entering the Airport Operations Area; ensuring security of restricted areas and property; utilizing two-way radios; accepting and processing complaints in person or over the telephone; completing reports and forms; maintaining and filing various police records and reports; issuing vehicle releases; maintaining and ordering supplies; interacting with public to obtain and/or provide information and assistance; assisting ill or injured citizens; assisting in receiving, storing, and releasing of property; utilizing a computer terminal to enter and retrieve information; operating a typewriter to complete forms; providing crowd control during events and emergency situations; operating departmental vehicles and performs related duties as required.

Distinguishing Features: This is a paraprofessional generalist class in the Police Department. The basic function of this class is to relieve sworn personnel of a variety of tasks which do not require the training and status of a peace officer. Community Police Services Aides are required to wear uniforms but are unarmed. Incumbents are rotated in assignments in order to broaden experience, equalize workloads, and meet departmental needs. Incumbents are trained and supervised in the area of assignment by sworn Police Officer classifications. After training, incumbents are expected to work under limited supervision.

Examples of Important and Essential Duties: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. 1. Assists in removing unauthorized and/or disabled vehicles from the airport premises by requesting tow trucks to maintain safety and security. 2. Directs vehicle traffic throughout the San Francisco International Airport to maintain safety and security. 3. Receives, logs and tags lost and found property such as suitcases, boxes and strollers until proper owner is able to retrieve property. 4. Regulates vehicle traffic entering the Airport Operations Area by inspecting the vehicles and occupants and by scanning ID cards through the security card reader system. 5. Interacts with the public in person or over the telephone to obtain or provide information and/or to answer questions regarding police procedures and activities. 6. Assists SFPD Investigators with activities, such as contacting witnesses and local law enforcement agencies, mailing contact cards and Notice to Appear, and assembling case files. 7. Issues citations for parking violations at San Francisco International Airport. 8. Completes reports and forms consisting of short descriptive phrases and/or fill in the blanks (e.g. incident reports, supplemental reports, towed cars, expired, invalid and/or damaged identification, security breaches, release of property/evidence). 9. Operates two-way radios to communicate with dispatch and other police personnel. 10. Uses a computer terminal to enter and retrieve information regarding names, addresses, vehicle registration, VIN numbers, criminal history, probation/parole information, etc. (e.g. CLETS, NCIC, CAD, Hot Sheet, SF number and prior criminal activity, etc.). 11. Sorts and files incident reports, case investigation files and documents for later retrieval. 12. Administers first aid and/or CPR to individuals until medical aid arrives. 13. Operates a radio-dispatched department vehicle to travel between assignments. 14. Provides crowd control not requiring force during V.I.P. events and emergency situations 15. Maintains and manages records such as crime lab requests, release of property and /or evidence, case closure. 16. Transports and/or retrieves evidence to and from Property Room following established procedures. 17. Responds to requests from public regarding property issues; release property and vehicles to victim and suspects. 18. Monitors security camera at District Station to ensure safety and security of station perimeter. 19. Maintains inventory of supplies and orders as needed.

Knowledge, Skills and Abilities: General knowledge of: basic crime prevention and general security techniques; the California Vehicle Code and local traffic code; the preparation of incident reports, and such other law enforcement activities not requiring the status of a peace officer. Ability to: Comprehend and enforce applicable codes and ordinances; exercise sound judgment and function effectively under stress; accurately observe situations; prepare clear and concise reports; deal tactfully and courteously with the general public and others; climb up and down a 4 - 6 feet ladder and work in a noisy environment. Some assignments require extended periods of standing and walking.

How to qualify

Minimum Qualification: These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

Experience and Training: 

1. One (1) year (2000 hours) of satisfactory full-time public contact or military experience; AND

2. Possession of a High School Diploma, or proof of successful completion of an equivalency test (GED, or California High School Proficiency Examination).

3. Must be at least 18 years of age.

License or Certificate: Requires possession of a valid state motor vehicle driver's license.

What else should I know?

Notes: AMENDED:  9/22/2009

Conviction History: As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. Having a conviction history does not automatically preclude you from a job with the City. If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers: All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.