Career Opportunity

Desktop Support Specialist (1093) - Department of Technology

Recruitment: RTF0121978-01134572

Published: November 02, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

The Department of Technology is the centralized technology services provider within San Francisco City & County government, delivering technology infrastructure and services approximately 33,000 employees and 800,000 residents. The department has an annual operating budget of over $130M and contains over 260 employees. Core service areas include: Infrastructure and Operations, Technology Security, Service Delivery & Management, Enterprise Applications, Project Management Office, Public Safety Systems & Wiring, Technology Administration, Policy & Governance and IT Public Communications.

If you are interested in a position where your leadership, expertise problem solving is valued, please consider joining DT. We are passionate about public service and contribute a diverse range of perspectives and ideas for improved technology services. Join us as we solve exciting challenge and push the boundaries of what technology can do for San Francisco's 33,000+ City employees and 800,000+ residents.

Role description

• Provide Service IT support requests for the Department of Technology including end user support of standard applications and equipment.
• Provide point of escalation for junior 1092’s and may help coordinate workloads among the team as well as develop staff professional growth.
• May provide initial service a more technical or complex (technically or professionally) request.
• Manage Endpoints (WKS and SVR) using the Department’s Endpoint management Systems, System Patching, System Backups, System Imaging, hardware deployment and inventory, remote control support and track client Department configuration.
• Manage application lifecycle management; maintain up to date application libraries.
• Develop, design, and implement problem solutions.
• Monitor and track actionable notifications from our Monitoring and ticketing system.
• Onboard and Offboard employees following appropriate SOP.
• Contributing to planning equipment and software choices for a department.
• Contribute to DR testing, planning, and execution when appropriate.

Job Type:

We are hiring one (1) Permanent Exempt and one (1) Temporary Exempt - Full Time position. Both of them are excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer.  The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work:

Incumbent must be willing to work a 40-hour week as determined by the department.  On-call support and occasional weekend work is required. Travel within San Francisco may be required.

Work Location:

Incumbent will conduct the majority of work at the Department of Technology, One South Van Ness Avenue, 2nd Floor.  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary. The department is currently working in a hybrid model; however, telecommuting options are available upon the appointing officer’s approval and at the appointing officer’s discretion.

How to qualify

Education:
Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:
Three (3) years of experience performing analysis, installation, and technical support in a network environment.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Note:

1) Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification.  Factors considered in the investigation may include employment history, use of illegal/controlled substances.  Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors.  Failure to obtain and maintain security clearance may be basis for termination.

What else should I know?

Compensation:  

$43.4500 - $53.8625 hourly / $90,376 - $112,034 (annual)

How to Apply:

• Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before May 9, 2022 at 11:59PM.
• Important:
  • Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.

You may contact Carol Wong via email at carol.x.wong@sfgov.org with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Benefits

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.