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Career Opportunity

Library Technical Assistant II - City and County of San Francisco (3618)

Recruitment: REF10729J

Published: May 18, 2022


Gordon Chan -

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Department: Public Library
Job Class: 3618-Library Technical Assistant II
Role Type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam Type: Class Based Test
Rule: Rule of 10 What does this mean?
List Type: Combined Promotive and Entrance



San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

• Application Opening: May 6, 2022
• Application Deadline: Tuesday, May 31, 2022 (11:59 PM PT) 
• Compensation Range: $81,406 - $98,930
• Recruitment ID: C00084

Role Description

Under supervision, and in accordance with established policies and procedures, the Library Technical Assistant II performs various routine phases of technical library work; exercises work direction over subordinate personnel; and performs related duties as required. The Library Technical Assistant II explains and carries out established methods and procedures; makes regular contact with the general public, outside organizations and library personnel in connection with library operations and activities; and prepares and/or maintains various files and records. Essential functions of this class may include:

  • Supervising, training, and coaching subordinate personnel, clerical, support staff, and volunteers, and coordinating their assignments to meet department needs
  • Assisting patrons regarding library policies, procedures and directional information, and location of library material, including electronic resources
  • Searching for library materials; obtaining information from bibliographies, files, records, databases, and other sources
  • Assisting with daily library operations, completing ADA checklists, drafting desk schedules, serving as timekeepers, etc.
  • Creating customer accounts and completing transactions resolving fines and fees, checking in and out physical and digital materials, and processing requests for new books, additional copies, and other library material
  • Filing; preparing and/or maintaining various files and records; writing routine correspondence and incident reports; typing; receiving and recording money
  • Sorting books and preparing them for delivery to various locations, mailing, for discard, or bindery
  • Collaborate in the creation, preparation, and display of materials/resources
  • May drive bookmobile and assist librarian in serving bookmobile patrons
  • Performs copy cataloging; making proper entry of new serials; assigning Cutter numbers
  • Processing orders, serials, documents, and other library material
  • Inventorying the collection and checking shelves for proper placement of books may perform minor book repair and/or weeding on condition
  • Generating circulation reports, overdue notices, paging lists, clear hold shelf lists, daily and weekly cash reports and other related reports
  • Troubleshooting, operating, and providing assistance to patrons with library equipment, including microfilm machines, scanners, multifunction devices (e.g. copy machines), and other electronic devices
  • May create, maintain, and troubleshoot technical issues related to the Library’s website, intranet, and other electronic media systems
  • Related duties as required

How to Qualify

The minimum qualifications are:

An Associate's degree from an accredited college or university with a major in Library Information Technology AND one (1) year of full-time verifiable experience in technical library work in the areas of technical services, circulation, cataloging and/or information services equivalent to the duties performed by class 3616 Library Technical Assistant I in the City and County of San Francisco; OR

Completion of a Library Information Technology certificate program from an accredited college or university AND two (2) years of full-time verifiable experience in library work, at least one (1) year of which must have included technical library work in the areas of technical services, circulation, cataloging and/or information services, equivalent to the duties performed by class 3616 Library Technical Assistant I in the City and County of San Francisco; OR

Three (3) years of full-time verifiable experience in library work, at least one (1) year of which must have included technical library work in the areas of technical services, circulation, cataloging and/or information services, equivalent to the duties performed by class 3616 Library Technical Assistant I in the City and County of San Francisco

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Special Conditions:
1. Some positions in this class may require possession of bilingual skills. Eligibles who do not possess the designated skills will not be appointed to bilingual positions. A language proficiency test may be administered prior to appointment to these positions.
2. May be required to push, pull and lift with assistance objects weighing fifty (50) pounds or more.
3. Some positions may require possession of a valid California Driver’s License.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code

Note: Some positions in this class are subject to irregular work schedules and may require evening and/or weekend work; and require constant public contact. Positions in this classification may be required to work at various locations within the Library system.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple Choice Examination (Weight: 80%): Candidates that meet the minimum qualifications will be invited to participate in a written examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of library procedures, reference aids, library terminology, electronic resources, software applications, basic web editing and design, office procedures, the role of a public and/or school library in the community; ability to lead supporting staff; attention to detail and accuracy, including money handling procedures, operate office equipment, ability to learn and deliver training and support to others for software, hardware, and electronic media; ability to problem solve, multitask and manage deadlines, ability to establish and maintain relationships, ability to deal courteously and effectively with others, ability to maintain records and file, retrieve, code and index data and information, ability to communicate in writing clearly and concisely; read, review, write, and understand information such as forms, documents, instructions, and/or reports in English; ability to understand, give, and follow oral instructions in English. 

If you also apply and meet the minimum qualifications for the 3616 Library Technical Assistant I recruitment, you will only be scheduled once for the Written Multiple Choice Examination.

Basic Supervisory Exam (Weight: 20%): Candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.

The scores that you achieve on the exams shall be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within 12 months of the date of this examination, your score will be automatically applied to that announcement. However, after twelve months, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than twelve months from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score going forward since it is the most recent. A passing score must be achieved on both exams in order to be placed/ranked on the eligible list/score report. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.

These exams are standardized examinations and, therefore, test questions and test answers are not available for public inspection or review. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.
Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at .] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at
Additional Information Regarding Employment with the City and County of San Francisco:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. Select the “I’m Interested” button and follow instructions on the screen. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.