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Career Opportunity

Dental Aide (2202)

Recruitment: REF9957L

Published: May 13, 2022


Hanz Pagao -

Apply using SmartRecruiters, the City and County of San Francisco's Application Portal Learn More

Department: Public Health
Job Class: 2202-Dental Aide
Role Type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam Type: Class Based Test
Rule: Rule of 10 What does this mean?
List Type: Entrance


How to Apply:
Applications for Dental Aide (2022) are only accepted through an online process. 

1. Start with this Required Exam ✅

2. Select "I'm Interested” and follow instructions on the screen to submit your application.

Important note: Please be clear in your application exactly how you meet the minimum qualifications listed below. Only the information entered in your application will be considered when determining whether you meet minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.


Specific information regarding this examination process are listed below.

This is a Class-Based Test administered in accordance with Civil Service Rule 111.
The eligible list resulting from this Class Based Test (CBT) announcement will be used to fill current and future vacancies in this class.

  • Application Opening – April 29,2022
  • Application Deadline – May 15, 2022
  • Compensation: $73,086.00 - $88,894.00 Yearly
  • Appointment Type: Permanent Civil Service
  • Certification: Rule of Ten
  • Duration of the List: Twelve (12) months
  • Recruitment ID: CBT-2202-H00009

Role Description

Position Description:
Under supervision, assists a dentist during the examination and treatment of dental patients by preparing and arranging dental instruments and equipment; assists in oral surgical procedures; makes entries on examination and treatment, records; takes and develops dental X-rays; and performs related duties as required.

Requires responsibility for: Posting and maintaining patient records of dental examinations and treatments; keeping statistics on number and type of patients requiring treatment. Nature of work requires sustained moderate physical effort and manual dexterity.

Examples of Important and Essential Duties:
The essential functions of a 2202 Dental Aide include, but are not limited to:

  • Makes appointments for patients; keeps records of patients admitted, results of’ examinations, dental work performed, number of patients seen.
  • Prepares and arranges dental instruments, equipment and accessories on trays ready for use; sterilizes and maintains dental instruments and equipment; keeps a sufficient amount of dental supplies available; mixes and maintains supplies of sterilizing and other solutions.
  • Provides chairside assistance to dental providers in all phases of clinical dentistry including oral surgery, pediatrics, and other procedures.
  • Takes and develops dental X-rays; cleans and prepares X-ray machine; mounts X-ray film; mixes and maintains supplies of developing and fixing solutions.
  • Types communications, monthly and annual reports, budget requests for dental supplies and equipment; keeps office and equipment in neat, clean, and sanitary condition.
  • Provides preventative services including coronal polishing, topical fluoride application, and oral health education.

The 2202 Dental Aide performs other related duties as assigned/required.

How to Qualify

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

EXPERIENCE: One (1) year of experience as a Dental Aide; AND
LICENSE AND CERTIFICATION: Possession of a current and valid Registered Dental Assistant (RDA) license.

Special Conditions:
Some positions may require additional qualifications/experience, including but not limited to: bilingual fluency and experience working with specific populations/settings. Only those candidates who meet the special conditions will be able to be considered for these positions during the post-referral selection process. Not all positions have special conditions.

Please be clear in your application exactly how you meet the minimum qualifications listed Above. Only the information entered in your application will be considered when determining whether you meet minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Failure to provide the required verification when requested may result in rejection of application and/or appointment in this class. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates are required to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Candidates will be asked to complete a supplemental questionnaire as part of the online employment application: Required Exam. The Supplemental Questionnaire is designed to measure knowledge, skills and/or abilities (KSAs) in job-related areas that have been identified as critical for satisfactory performance in this position.

These KSA areas may include: Knowledge of the principles and methods of sterilizing dental equipment and supplies; Knowledge of the use of common dental instruments, equipment and materials; Knowledge of dental hygiene and prophylaxis; Knowledge of dental office procedures and record keeping; Knowledge of dental X-ray techniques; Knowledge of the names of teeth and surfaces of crown; Skill to take, develop, and mount dental X-rays; Ability to type and keep dental records; Ability to prepare, maintain, and clean dental instruments, equipment, and accessories; Ability to deal courteously and tactfully with patients through exercise of effective chairside techniques and a pleasant personality.

All relevant experience, education and/or training must be on the application in order to be reviewed in the scoring process. Candidate responses on the Supplemental Questionnaire cannot be changed once submitted. Candidates will be placed on the eligible list in rank order according to their final score on the Supplemental Questionnaire. The department may administer additional position-specific selection procedures to make final hiring decisions.

Candidates will be placed on the eligible list in rank order according to their final score on the Supplemental Questionnaire.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see

Language Proficiency Exam: For positions requiring bilingual fluency, candidates deemed qualified who meet the special language condition, must pass a department approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position. Applicants must indicate on the application form the language(s) in which they claim proficiency.

What else should I know?

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement will be posted at the top of the job ad.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.  

Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e., weakens the seal between the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.  

Medical Examination: Prior to appointment, at the Department’s expense, applicants may be required to take a tuberculosis (TB) screening test, medical examination, and/or drug test. Medical Examination Information.

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions.

Additional Information Regarding Employment with the City and County of San Francisco.

All your information will be kept confidential according to EEO guidelines.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact Hanz Pagao at Please respond to the application confirmation email if you already applied.


CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.