Career Opportunity

LEAN CONTINUOUS IMPROVEMENT MANAGER (LCIM) (0932 Manager IV)

Recruitment: RTF0118963-01047579

Published: May 23, 2022

Accepting applications until: May 14, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Application Opening - Tuesday, May 10, 2022

**Interested applicants are encouraged to apply immediately as this recruitment may close at any time but no sooner than Tuesday, May 24, 2022.**

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

Compensation Range: $144,352 to $184,184

The San Francisco Department of Public Health is accepting applications for an Lean Continuous Improvement Manager (0932 Manager IV).

DPH Statement of Equity, Diversity, and Inclusion:
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through:

• Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with a heightened awareness of and responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce.
• Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves the quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas.
• Desire to work with, relate to, serve, and support a diverse service population and workforce.
• Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Role description

The Lean Continuous Improvement Manager (LCIM) has development and oversight responsibilities to the Kaizan Promotion Office (KPO) specialists, fellows, and students. The LCIM functions as part of the DPH KPO team coaching KPO specialists in lean principles, developing lean skills in daily management, continuous improvement, and the use of data for improvement. The LCIM, along with executive and KPO leadership, will work to develop a daily management system process which supports the clinics, hospital units and programs and promotes a culture of continuous improvement.  LCIM will also train and coach executive leadership, administrators, and front-line staff in daily management systems, lean leadership behaviors, in the observation of workflows and adherence to standard work. The LCIM will work with the network of lean leaders to develop standardized lean training curriculum for staff and leadership.  The LCIM will provide feedback and coaching to teams throughout the system by managing the logistics and coordination, developing a schedule for roll-out of training, and ensuring timely completion of training and assessment of core competencies among staff. As an expert in the transformation approach, the LCIM provides thought leadership, applies and implements lean management principles and behaviors.

ESSENTIAL DUTIES:
The Lean Continuous Improvement Manager (0932 Manager IV), performs the following essential job functions:

1. Develops, designs, and guides a daily management system (DMS), deploy plan and training program for the organization, including a production line schedule to support the clinics, hospital units and programs throughout the Department with implementation of an electronic medical record system.
2. Provides leadership and supervision for the KPO and assigned specialists; functions as an expert in the transformation approach, provides thought leadership, applies, and implements lead management principles department-wide by developing and deploying standards and methodologies to assure long-term impact.
3. Establishes a lean leadership fellows program to spread lean principles and concepts organization-wide, including defining core competencies and tracking achievement of core skill sets for fellows, managers and staff with a supervisory role, KPO specialists and other experts.
4. Supervises KPO assigned specialists of the KPO team, training them to become DMS trainers and lean coaches for the Department
5. Teaches and coaches unit teams and leadership in daily management systems and provides leadership development.
6. Collaborates with executive and department directors to develop curricula for leadership training for managers and staff who have a supervisory role.
7. Facilitates events, seminars, conferences and/or trainings in collaboration with the KPO and training team members.
8. Assists executive leaders and managers in creating professional development plans.
9. Prepares the budget and justification for the costs of specific training programs.

The Lean Continuous Improvement Manager (0932 Manager IV) performs other duties as assigned or required.

How to qualify

Minimum Qualifications:

1.       Possession of a bachelor’s degree from an accredited college or university;

AND

2.       Five (5) years of experience implementing performance improvement methodologies, which must include two (2) years in a healthcare setting and three (3) years in a supervisory capacity.

Education substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years. One (1) year is equivalent to thirty (30) semester or forty-five (45) quarter units.

Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week). Any overtime hours that were worked above 40 hours per week are not included in the calculation to determine qualifying hours worked.

Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

Desired Qualifications:
The stated desirable qualifications listed below may be used to identify job finalists at the end of the selection process after candidates are referred for selection:

• Strong project management skills
• Proven skills in data analysis
• Strong communication skills
• Ability to use a computer and to work with Microsoft Office

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Verification of Education

For more information on verifying applicable experience, please see Verification of Experience

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURES

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Applicants will be required to complete a Minimum Qualification Supplemental Questionnaire by email after your submit your application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information identifying their education, experience, and training. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery (Weight: 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but are not limited to:  Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Management Test (and a suggested reading list) please visit: Management Test Battery. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your retest score would become your official score since it is the most recent.  

Supplemental Questionnaire Exam (Weight: 60%) Candidates who achieve a passing score on the Management Test Battery (MTB) will be emailed a Supplemental Questionnaire (SQ) that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: Knowledge of performance improvement methodologies, and lean management systems; knowledge of leadership development, lean principles and behaviors, supervisory skills, training, coaching and program development skills, budgeting skills, change management knowledge and skills, and project management skills. The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. A passing score must be achieved on each of the above-described exams in order to be included on the confidential eligible list. After the confidential eligible list is adopted the department may administer additional selection procedures to make a final hiring decision.  

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Program Director. The list will be used to fill current and future vacancies within the next six (6) months.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

What else should I know?

Exam Type: Combined Promotive and Entrance (CPE)

Confidentiality: All personal information will be kept confidential according to EEO guidelines.

Licensure/Certification/Registration: Valid and unrestricted licensure/certification/ registration as a requirement to perform this job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid, unrestricted licensure/certification/registration may result in dismissal and/or termination of employment.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment. Note on  

Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.  

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement:
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1 and Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Other useful information:

• General Information concerning City and County of San Francisco Employment Policies and Procedures
• Conviction History
• Benefits Overview
• Disaster Service Workers
• Equal Employment Opportunity
• Information on requesting a reasonable ADA Accommodation
• Veteran's Preference
• Seniority Credit in Promotional Exams
• Copies of Application Documents
• Right to Work

Exam Analyst
Beata Chapman
beata.chapman@sfdph.org
415-544-2912
/01047579

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.