Career Opportunity

Community Engagement & Communications Manager (9775) Department of Children, Youth, and Families (DCYF)

Recruitment: REF11394U

Published: May 24, 2022

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About:

Who We Are.  

The San Francisco Department of Children, Youth and Their Families (DCYF) is a strong voice at the heart of the City’s commitment to children, youth, TAY and their families. We have administered San Francisco’s Children and Youth Fund since 1991, bringing together government agencies, schools and community‐based organizations (CBOs) to help our city’s youth and their families lead lives full of opportunity and happiness. DCYF and our partners have a proud history of funding high quality, culturally relevant and empowering services with a deep commitment to advancing equity and healing trauma.   

DCYF provides grants and technical assistance to CBOs and supports partnerships with public agencies to provide services in all of San Francisco’s neighborhoods. Our funding areas include Early Care and Education; Educational Supports; Emotional Well-Being; Enrichment, Leadership & Skill Building; Family Empowerment; Justice Services; Mentorship; Outreach & Access; Out of School Time; and Youth Workforce Development.  

Through our funding, partnerships and community engagement efforts we seek to support a continuum of services that provides children, youth, TAY and their families with opportunities to be healthy, succeed in school, prepare for the future, engage in positive activities and live in safe and supported communities. Please visit our website at www.dcyf.org  for more information.   

Role description

Under the management and direction of the Deputy Director of Strategic Initiatives the Community Engagement & Communications Manager leads DCYF’s efforts to effectively engage with community constituents while also designing and implementing communications strategies that amplify the work of the department, our grantees and our partners. Duties and workstreams include: 

1.             Manage Community Engagement & Communications Team: Supervise, coordinate and deploy COMMS Team, to support department goals, community engagement efforts, etc. Position will supervise 2 Community Engagement Specialists. 

·              Plan and Implement Team Meetings: create agendas and lead regular Team meetings to ensure that staff has clear direction, oversight and feedback for their work. 

·              Check In Regularly With Staff: meet regularly with all staff members under supervision to ensure ongoing oversight of their work, communication of key information and regular performance related feedback. 

·              Actively Build Team Cohesion: develop intentional and regular ways to develop and strengthen the team’s cohesion and ability to work effectively together in collaboration 

2.             Create and Manage Community Engagement & Communications strategy: to achieve the goal of building awareness of DCYF and the services we fund and partner with as well as to connect to the community to engage children, youth and families in our planning processes. 

3.             Implement Community Engagement Efforts: implement DCYF’s efforts to engage the community and our grantees including developing and participating in events, leading annual All Grantee Meeting, coordinating ongoing presence at community events and resource fairs and working with partners as needed for these efforts. 

4.             DCYF’s Planning Process: in coordination with Senior Staff and relevant managers lead COMMS teams participation in DCYF’s three part planning process that includes the Community Needs Assessment (CNA), Services Allocation Plan (SAP) and RFP: 

·              Community Needs Assessment: work with Data & Evaluation to implement community engagement and data collection efforts including Family Summits and focus groups.  

·              Services Allocation Plan: Participate in the development of SAP document, as well as the communication and engagement efforts associated with its release 

·              Request for Proposals: lead communication efforts related to the release, decision making and information requests related to the RFP 

5.             Amplify The Work And Voices Of DCYF Stakeholders: document, promote and publicize the work of DCYF’s grantees and partners by highlighting the ways that our programs have made an impact on children, youth and families. 

6.             Manage the DCYF Brand: continue ongoing development of the DCYF brand and ensure that messages, publications, materials and media are consistent. Ensure alignment of brand messaging across its various departmental initiatives as well as with the Mayor’s office and city department and school district partners as needed. 

How to qualify

1.Possession of a baccalaureate degree from an accredited college or university AND four (4) years administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND three (3) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work or criminal justice; OR

3. Possession of a Master's degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

4. Possession of a Ph.D. or Juris Doctor degree from an accredited college or university AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice.

SUBSTITUTION:

Verifiable administrative/professional experience involving community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice may substitute for the educational requirement in Minimum Qualification #1 on a year-for-year basis.

Two Special Conditions:  Candidates must possess these 2 special conditions.

1. Experience in community development in area of children, youth, and families that includes experience with the development, implementation, monitoring, and support of programs and services that focus on strengthening families; early care and education; prevention and early intervention; health and well-being; youth workforce development and empowerment; out of school time; violence response and truancy prevention; and community building with a focus on children, youth, and their families.

 2. Experience with the development and implementation of community engagement efforts that specifically focus on children, youth, transitional age youth and families. Candidates should have experience engaging with a range of constituents including nonprofit community-based organizations, community groups, members of the public and other relevant groups. Candidates should have experience creating forums, meetings or other spaces that promote engagement and facilitate the collection of information, experiences, perspectives and other qualitative data. 36 months of experience.

Desirable Qualifications: The desirable qualifications may be used to select among finalists at the end of the selection process.  We do not expect any one candidate to have all the qualifications listed.  We highly encourage you to apply if you are interested in joining us.

1.            Excellent communication skills including oral and written communication with DCYF staff and leadership as well as City officials, community partners and consultants.  

2.            Excellent understanding of effective communication methods and an ability to use creativity to develop tools and approaches.  

3.            Strong ability to lead and manage a team of highly skilled community development specialists who implement a range of work in coordination with other DCYF teams.  

4.            Strong connection to the diverse communities of San Francisco and understanding of the nuances of the City’s neighborhoods, ethnic communities and groups. 

5.            Strong project management experience including developing and implementing a plan of action, ensuring that staff involved are clear on role and tasks, implementing the plan and adjusting throughout as needed.

What else should I know?

Compensation: $117,260 - $142,584 annual salary.  Effective 7/1/2022 there will be a salary increase, this information is not available yet.

Recruitment: PBT-9775-120554

Filing Deadline: Friday, June 24, 2022.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Questions: Please e-mail Gilda Cassanego, Sr. Human Resources Consultant at Gilda.Cassanego@sfgov.org if you have questions about the application process. 

Selection Procedures:

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying) - Candidates will be e-mailed a link to complete a Minimum Qualification Supplemental Questionnaire (MQSQ). This MQSQ is designed to obtain specific information regarding an applicant’s experience in relation to the Minimum Qualifications for this position as required for the minimum qualifications review. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Candidates who send in a completed MQSQ by the deadline stated in the e-mail, and meet the minimum qualifications will be invited to participate in the Supplemental Questionnaire Evaluation.

Supplemental Questionnaire Evaluation (Weight: 100%) - Candidates who meet the Minimum Qualifications will be e-mailed a Supplemental Questionnaire with 4 essay questions.  It is designed to measure the knowledge, skills and abilities required for this 9775 position at DCYF. All candidates’ responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process. Candidates must complete the Supplemental Questionnaire and it must be submitted by the provided deadline. Once submitted, applicant responses on the Supplemental Questionnaire cannot be changed.

A passing score on the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Score Report / Eligible List. Candidates will be placed on the Score Report / Eligible List in rank order according to their final score.

Certification - The certification rule for the eligible list resulting from this examination will be Rule of Ten (10) Scores. The hiring department may conduct additional selection processes prior to making final hiring decisions.

Eligible List - A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see here.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.