IS Business Analyst - Human Services Agency (1052) | City and County of San Francisco

Career Opportunity

IS Business Analyst - Human Services Agency (1052)

Recruitment: RTF0121897-01124910

Published: June 02, 2022

Contact:

Josephus Cassell - Josephus.Cassell@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Human Services Agency
Job class: 1052-IS Business Analyst
Salary range: $106,470.00 - $133,926.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time

About:

Application Opening – May 31, 2022
Application Deadline – June 13, 2022
Job Category - Temporary Exempt Position
Compensation: $96,512- $121,420 Yearly https://www.jobapscloud.com/SF/specs/classspecdisplay.asp?ClassNumber=1052
ID: TEX-1052-121898; RTF0121897-01124910

At the San Francisco Human Services Agency (SFHSA), we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

We are looking for a highly motivated and team-oriented individual to join our team of business analysts who support an ecosystem of apps used to provide timely services and benefits to San Francisco’s most vulnerable residents.

This role operates in the intersection between business process and systems. While you need to have technical aptitude, you do not need to perform programming duties or possess network engineering skills. The responsibilities are geared more towards analyzing how welfare rules and regulations impact how the system is administered, and troubleshooting technical issues within the context of business policies and operations. This requires acquiring a working knowledge of business practices and rules and regulations governing public assistance programs.

Your key role is to manage and maintain CalWIN and other case management tools used by our internal staff. CalWIN is a highly-complex, multi-faceted case management system used by staff to determine eligibility to various public assistance programs such as CalFresh, Medi-Cal, CalWORKs, CAAP, Employment Services and Foster Care. It is complemented by several apps that support benefit issuance and management reporting as well as several public-facing apps that allow our customers to self-serve and access services and information.

In the fall of 2023, CalWIN will be decommissioned and replaced by a new statewide automated welfare system called CalSAWS. This presents an exciting opportunity for you to experience a major system migration and support the agency as it moves toward a unified, integrated eligibility and case management system.

The successful candidate is analytical and has a high capacity to process and curate rapidly-evolving information; adaptable and able to pivot quickly as circumstances demand; able to comprehend complex welfare policy and analyze cross-impacts on systems and business processes; ability to work collaboratively with internal and external stakeholders, and bridge communication gaps between these groups to ensure successful system implementation.

Under general direction, the essential duties of the 1052 IS Business – Analyst include but are not limited to:

Provides functional and technical support to users of the statewide automated eligibility system (SAWS, currently CalWIN), online portal (BenefitsCalWIN), electronic benefits transfer system, and related ancillary systems. This includes learning and understanding policy and business process to aid in troubleshooting issues.
Troubleshoots, escalates, and resolves technical issues; develops solutions that may or may not involve technology;
Performs various aspects of the systems development life cycle, such as performing business needs analysis, cost-benefit analysis, requirements gathering, system design, technology and software assessment, business process reengineering, and training and change management.
Maps current state business processes, helps design future state processes, and performs gap analysis; create flowcharts and graphical presentations.
Identify opportunities to streamline and improve processes with the use of technology and/or redesigning business processes and identifying workarounds.
Assists in the design/development/implementation of new and/or revised systems and programs, and in the coordination of integration into existing systems and procedures.
Provides user training; prepares instruction and technical materials; generates reports; updates reference tables and databases.
Performs testing necessary to debug new or modified systems and subsystems; may coordinate User Acceptance Testing (UAT) teams and cycles.
Supports business process reengineering and other project activities related to the preparation and implementation of CalSAWS, a new statewide automated eligibility system.
Performs data cleansing and conversion activities in preparation for migration to CalSAWS
Represents the San Francisco City and County in state/consortium-sponsored technical and policy workgroups/committees; interacts and manages working relationships with other areas of business, at all levels.
May be expected to supervise subordinate staff.

How to qualify

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

1) Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND

2) Experience:
One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

3) Special Condition:

Three (3) years of verifiable and recent experience supporting Welfare Applications such as EDS' Welfare Client Data System, CalWIN, and San Francisco's FAIR and GIS systems.

DESIRABLE QUALIFICATIONS

Knowledge and experience supporting automated welfare system such as CalWIN, C-IV, LRS and CalSAWS.
Knowledge of and experience working with public assistance programs such as CalFresh, Medi-Cal, CalWORKs, General Assistance and Foster Care.
Hands-on experience supporting implementation of large, complex technology projects with multiple stakeholders.
System test and UAT experience.
Business process redesign experience.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES:

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

What else should I know?

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Josephus Cassell, by telephone at (415) 439-3410 or by email at josephus.cassell@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.