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Career Opportunity

Assistant General Services Manager - Zuckerberg San Francisco General Hospital (2785)

Recruitment: RTF0116789-01058618

Published: June 17, 2022

Accepting applications until: July 01, 2022


Juliette Soto -

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Department: Public Health
Job class: 2785-Assistant General Services Manager
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List What does this mean?
List type: Combined Promotive and Entrance


This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

The San Francisco Department of Public Health (DPH) is accepting applications for a full time position in class 2785 Assistant General Services Manager. The current position is for the Linen and Laundry, and Messenger Services Department located at the Zuckerberg San Francisco General Hospital (ZSFG). 

The eligible list resulting from this recruitment may be used to fill future vacancies in
this class at other locations within DPH for the duration of the eligible list.

  • Application Opening -  June 17, 2022
  • Application Deadline - July 1, 2022
  • Salary: Rate /year: $77,532 - $103,844. Please click here for more information

Role description

Under direction, the Assistant General Services Manager assists in the supervision of the Environmental Services Department (EVS), Linen and Laundry, and Messenger Services of the Department of Public Health. In the current position, the Assistant General Services Manager plans, organizes and directs the work of subordinate staff; and coordinates the daily operations of the Linen and Laundry, and Messenger Services Department. The essential functions include, but are not limited to the following:

  • Directs and coordinates the activities of personnel assigned to a section of a large institution, with respect to services such as housekeeping janitorial, security, laundry, storage, inventory, messenger, patient property and related activities;
  • Inspects premises with respect to cleanliness, orderliness, safety regulations or other pertinent conditions in order to determine the effectiveness of linen, laundry and messenger services;
  • Conduct studies and makes recommendations regarding linen, laundry and messenger services methods and procedures, and staffing assignments.
  • Directs the preparation of subordinate work schedules to provide the most efficient coverage
  • Plans and coordinates in-service training programs for both new and experienced employees through workshops or demonstrations on the use of equipment, and new and improved general service methods or procedures
  • Directs and may participate in the training of new employees.
  • Conduct evaluation interviews and makes recommendations.
  • Consults with institution supervisory personnel on matters related to support services and maintains close liaison
  • Assist in preparing annual budget estimates for linen, laundry and messenger services
  • Directs the moving assembling, and storage of a variety of items of supplies, furniture and/or equipment
  • Directs the preparation and maintenance of a wide variety of personnel and operating records and reports for institution, local, state and federal regulatory agencies.
  • Makes appropriate recommendations on disciplinary action and enforces disciplinary action among subordinates; Provides counseling when necessary in regard to disputes on assignments
  • Provides direction for the linen, laundry and messenger services Department and may act for the manager in their absence
  • Directs, reviews, and approves the preparation of requisitions for supplies and equipment; and 
  • In the absence of  a supervisor may step in to supervise subordinates perform routine lab specimen pick-up and delivery to clinical, pathology, and cytology labs.

The Assistant General Services Manager performs other related duties as assigned/required. 

Working Conditions: The work involves occasional exposure to accident and health
hazards, disagreeable elements, hazardous cleaning chemicals, blood and bodily fluids, and other medical wastes and/or patients with contagious diseases.

How to qualify

Experience: Two (2) years of experience supervising general services in an institutional/hospitality setting (such as environmental services, housekeeping, messenger, laundry/linen or mailroom).

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Minimum Qualification Supplemental Questionnaire (MQSQ)
Candidates may be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Basic Supervisory Exam (Weight: 40% )
Candidates that meet the minimum qualifications will be invited to participate in a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. 

The Basic Supervisory Exam will be administered either on a computer or in paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification.

The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) retake the test. Retesting is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you retest, your retest score would become your official score since it is the most recent. A passing score on the Basic Supervisory Examination must be achieved to continue in the recruitment process.

Supplemental Questionnaire Exam (Weight: 60%)
Candidates who achieve a passing score on the BSE will be emailed a link to the Supplemental Questionnaire (SQ) Exam. The link to the SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. The Supplemental Questionnaire Exam is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: Interpersonal Skills, Oral Communication, Supervision, Planning and organizational Skills, Written Communication, Reading Comprehension, Knowledge of principles and methodologies of budget development to assist in the preparation of annual budget estimates for the linen, laundry, and messenger services Division, Computer Skills, Knowledge of regulatory requirements for health, safety, and infection control, and/or Technical Knowledge. 

A passing score must be achieved to be placed on the confidential eligible list. After the confidential eligible list is adopted the department may administer additional selection procedures to make a final hiring decision.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see

  1. Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.
  2. Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions:
  3. Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.
  4. Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.
  5. Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.
  6. Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at . The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through: 

  • Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with heightened awareness of responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce. 
  • Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas. 
  • Desire to work with, relate to, serve, and support a diverse service population and workforce. 
  • Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Additional information regarding Employment with the City and County of San Francisco:


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

  • Select the “I’m Interested” button and follow instructions on the screen

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Juliette Soto at or (415)554-2915.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.