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Career Opportunity

Aviation Security Operations Supervisor - 9220 (SFO)

Recruitment: RTF0122823-01139816

Published: June 22, 2022

Accepting Applications Until: June 22, 2022


Tamara Ranney -

Apply using SmartRecruiters, the City and County of San Francisco's Application Portal Learn More

Department: San Francisco International Airport
Job Class: 9220-Aviation Security Operations Supervisor
Role Type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam Type: Class Based Test
Rule: Rule of 5 What does this mean?
List Type: Combined Promotive and Entrance


06/22/2022: This announcement has been amended and extended to reflect changes with the application deadline date. Applicants who already applied under 9220 Aviation Security Operations Supervisor during the filing period from June 8, 2022, through June 22, 2022, need not reapply and will be included in the applicant pool.


San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, and Care. Learn more about careers at SFO.

For more information about SFO, visit Follow us on twitter and facebook.

  • Application Opening: June 7, 2022.
  • Updated Application Deadline: June 29, 2022.
  • Compensation:  $107,432 - $130,546 Annually
  • Recruitment ID: CBT-9220-122824 (RTF0122823-01139816)

Role Description

Under general direction, the 9220 Aviation Security Operations Supervisor supervises Aviation Security Analysts and is responsible for developing, implementing, managing, and/or evaluating projects related to one or more components of the Aviation Security Program.

The essential functions of this classification include, but are not limited to, the following:

  • Supervises staff and oversees the daily operations of a 24/7 section.
  • Develops and implements comprehensive aviation security plans to support Airport operations; monitors security plans to ensure compliance with Transportation Security Regulations (TSR), emergency amendments, Airport Security Program, security bulletins, information circulars, and other regulatory documentation.
  • Executes security regulatory enforcement and compliance evaluation program; monitors and enforces proper procedures for controlling access to restricted areas.
  • Develops and implements all aspects of aviation security training and provides information and guidance for aviation and non-aviation tenants in accordance with Airport rules and regulations.
  • Manages and coordinates the Quality Standards Program (QSP) concerning all certification and audits of all security providers, airport tenants, and aviation service companies.
  • Develops, implements, and documents operations, procedural guides, and performance requirements for special systems such as Access Control System (ACS) and Closed-Circuit Television (CCTV).
  • Manages security architecture systems and access for Airport and tenant facilities and users.
  • Makes recommendations for improvements in aviation security programs, plans, procedures, and measures associated with Airport Aviation and non-aviation tenant operations; reviews and makes recommendations for capital improvement project requests.
  • May include additional duties as assigned.

How to Qualify

Education: High school diploma or equivalent (GED or High School Proficiency Examination).

Experience: Four (4) years of safety and/or security operations experience at an airport, airbase, airline, military base, or an emergency communications dispatch center performing safety, security, and inspection duties equivalent in scope and level to class 9212 Aviation Security Analyst in the City and County of San Francisco, of which one (1) year must include recent aviation security experience.

License and Certification:  Possession of or ability to obtain a valid California Class C driver's license prior to employment.


  • Possession of an associate degree from an accredited college or university with a major in Aviation Management or a related field may substitute for one (1) year of the required safety and/or security operations experience only.
  • Possession of a bachelor’s degree from an accredited college or university in Aviation Management or a related field may substitute for two (2) years of the required safety and/or security operations experience only.
  • Completion of a six (6) month program equivalent to the City and County of San Francisco’s Airfield or Aviation Security Training Program may substitute for six (6) months of the required recent aviation security experience.

Note: One-year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hours work week.)  Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Knowledge and ability to apply Airport and Aviation Security principles, methods, and practices.
  • Excellent verbal, written, and interpersonal communication skills.
  • Evidence of successfully managing projects and solving problems.
  • Ability to meet commitments, work independently, accept accountability, and stay focused under pressure.
  • Experience supervising subordinates in a 24/7 operation.
  • Excellent analytical skills to understand problems and effectively develop solutions. Experience utilizing CCTV and video management systems.


“Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, and disqualification or may lead to lower scores.


After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying)

Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Basic Supervisory Exam (BSE) (Weight: 40%)

Candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g., directing, counseling, guiding, evaluating, motivating, disciplining, developing, and training subordinates, delegation) as well as customer service and reading comprehension. This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. The Basic Supervisory Exam will be administered either on a computer or in paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification. The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Evaluation (Weight: 60%)

Applicants will be sent a Supplemental Questionnaire designed to measure the knowledge, skills, and/or abilities in job-related areas required for the position which may include but not be limited to:

  • Knowledge of Airport and Aviation Security Operations, including a working knowledge of applicable rules and regulations, codes, laws, etc.
  • Knowledge of principles and procedures involved in compliance enforcement and management of Airport and Transportation Security Regulations
  • Knowledge of principles and procedures of airport and air operations, aviation terminology and phraseology
  • Knowledge of physical security systems and controls
  • Ability to think critically and analyze output from various security technologies to effectively investigate security incidents and comply with Transportation Security Regulations (TSR)
  • Ability to interpret construction blueprints for security systems placement on airport property
  • Ability to apply supervisory techniques to coordinate activities and personnel engaged in Security Operations
  • Ability to receive and convey information in various methods
  • Ability to exercise good judgment when making decisions, such as considering risks and alternatives prior to making a decision
  • Skill to solve problems quickly, multitask, and prioritize varied demands
  • Ability to communicate effectively and establish good working relationships
  • Ability to work effectively with multiple government agencies, airport tenants and community
  • Ability to communicate written information in a clear, concise, and understandable manner
  • Ability to use a computer and other technology, software, and hardware
  • Ability to work under stressful, physical, and emotional conditions
  • Ability to have situational and spatial awareness
  • Ability to obtain and maintain valid Airport driving privileges

Note: A passing score on both the Basic Supervisory Exam and the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score. The department may utilize additional selection procedures to make a final hiring decision.  Candidate scores on this examination may also be applied to other announcements involving other titles, when directed by the Human Resources Director.

What else should I know?

Eligible List: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director. 

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

 Transportation Security Administration (TSA) Security Clearance

Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance

This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Medical Examination

Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

 Additional Information Regarding Employment with the City and County of San Francisco:

Information About the Hiring Process

Conviction History

Benefits Overview

Equal Employment Opportunity

Disaster Service Workers

Reasonable Accommodation Request

Veteran Preference

 Seniority Credit in Promotional Exams

Right to Work

Copies of Application Documents

Diversity Statement

Clerical errors

Copies of Application Documents


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tamara Ranney, by telephone at 650-821-2024, or by email at

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.