Career Opportunity

8158-Child Support Officer II - Department of Child Support Services

Recruitment: RTF0122166-01108566

Published: June 23, 2022

Accepting applications until: July 08, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

San Francisco Child Support Services (CSS) empowers parents to provide economic support for their children by furnishing child support services in the form of location of parents, establishment of paternity and support obligations, and enforcement of support obligations for the well-being of families and children. Our vision is to ensure that children receive the financial and medical support they need from their parents to be healthy and successful. CSS stands unique among other City departments not only due to our mission and vision, but also because of our size.

With a total staff of 60, and within a highly-skilled team environment, our people must autonomously perform a broader range of challenging duties than in many larger departments where responsibilities may be more compartmentalized. One or more 8158 Child Support Officer II positions may be filled by qualified and reachable eligibles on the list resulting from this recruitment.

Role description

The 8158 Child Support Officer II classification:

1. Conducts interviews by phone or in person with custodial and non-custodial parents, relatives, attorneys and other interested individuals to gather necessary information to verify facts, establish the child support case, explain procedures for child support processing, and keep accurate information.

2. Establishes parentage and/or enforceable support obligations consistent with the California Child Support Guidelines; locates absent parents and performs other child support enforcement activities to compel compliance with court orders; and ensures that information is entered accurately in the case record.

3. Monitors and evaluates payment performance by reviewing payment records and verifying payment history with the custodial parent, in accordance with state directives, and initiates appropriate legal action if collection of arrearages is needed.

4. Reviews documents for compliance with statutes, court decisions and other legal authorities; recommends appropriate corrective action or program improvement plans; and prepares various correspondence; attends meetings, conferences, seminars and training as assigned in various capacities, including as a participant or trainer.

5. Assists attorneys by performing a variety of paralegal and investigative tasks, such as case preparation; initiates fraud referrals and recommends case closure following specific guidelines; appears at fair hearings or in court as a witness.

6. Creates and maintains child support files according to State and Federal regulations and established procedures; updates records and filing systems to ensure that accurate data is kept on assigned child support cases.

7. Performs related duties and responsibilities as assigned.

How to qualify

Education
Requires an Associate degree from an accredited college or university; AND

Experience
Three (3) years of verifiable experience performing child support enforcement duties equivalent to City and County of San Francisco class 8157 Child Support Officer I.

Substitution
Technical administrative experience in the functional areas of child support, financial underwriting, insurance adjusting, credit research, collections, eligibility determination for welfare; or other related operations area involving substantial contact with clients in a legal/paralegal environment may be substituted for the required education on a year-for-year basis (30 semester units/45 quarter units equals one (1) year of experience).

Special Conditions
Upon date of appointment, and throughout incumbency, finalist(s) must also meet the following special conditions:

Federal Tax Information Background Clearance
All CSS employees are required to possess and retain FTI Background Clearance as a condition of employment. (Upon any selection as a finalist, the employer provides the process for any FTI clearance.)

Jail Clearance
All 8158 Child Support Officer II incumbents must possess and maintain jail clearance as a condition of employment. (Upon any selection as a finalist, the employer provides the process for any jail clearance.)

California Driver License
Applicants may not currently possess a valid California driver license, but must possess and maintain one beginning the date of appointment.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note
Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURE/EXAMINATION REQUIREMENTS

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which steps include the following:

Written Core Examination (Weight: 100%)
This is a standardized written multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination. This multiple-choice exam will be administered either on a computer or in a paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification. Candidates who meet the minimum qualifications will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The “core” multiple-choice examination component may include, but not be limited to: Knowledge of: child support case processing techniques, interviewing techniques, basic legal processing, filing systems and basic math. Ability to: apply techniques and information related to child support case processing; operate personal computers; communicate effectively both verbally and in writing with a wide variety of individuals; proofread records and documents; and interact effectively and courteously with staff and the public.

A passing score must be achieved on the Core Test. This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.  Your score will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to re-take this test. If the selection process for the future announcement is held within one year of the date of this examination and it includes the core exam your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test.  Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the core test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Candidates must achieve a passing score on the Written Core Examination in order to move forward in the selection process.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of Three (3) Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twenty-four (24) months, and may be extended with the approval of the Human Resources Director.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement will be posted at the top of the job ad.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

What else should I know?

This is a Class-Based Test administered in accordance with Civil Service Rule 111.
The eligible list resulting from this Class-Based Test (CBT) announcement will be used to fill current and future vacancies in this class.

• Application Opening – June 23, 2022
• Application Deadline – July 8, 2022
• Compensation: $80,600 to $97,994 annually (a cost of living raise may be applied effective July 1, 2022)
• Recruitment ID: CBT-8158-119655

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact Harry Bullock, recruiter, at harry.bullock@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.