Career Opportunity

Senior Exams Analyst - HR Department - Office of the City Administrator (1244) (115047)

Recruitment: REF12203O

Published: June 23, 2022

Accepting applications until: July 08, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: June 23, 2022
• Application Deadline: July 8, 2022
• Compensation Range: $110,968 to $134,810 annually
• Recruitment ID: PBT-1244-115047 / REF12203O

The Office of the City Administrator (formerly known as General Services Agency) is comprised of over 2,500 employees working in a broad array of departments, divisions, programs, and offices. The majority of the services provided by the Office of the City Administrator (CAO) are provided to support the effective operations of other city departments. Examples of these functions include maintenance, operations and management of city-owned buildings and infrastructure; technology and telephony services; design and construction of department's capital improvements; procurement and contract administration services; fleet management and vehicle maintenance; real estate leasing and acquisition; citywide risk management; citywide capital planning and administration of the city's debt.

Role description

The Office of the City Administrator’s Human Resources Examinations and Classifications team is responsible for all phases of the exam process, including conducting job analysis, performing classification research, creating and updating classification specifications, issuing job announcements, screening applications for requirements, developing and administering exams, and adopting eligible lists.

This position performs professional human resources work and may supervise journey-level analysts or clerical staff.  This role requires partnering with a diverse group of stakeholders. An ideal candidate possesses the emotional intelligence skills needed to maintain effective professional relationships as well as the ability to communicate tactfully orally and in writing, excellent organizational skills, sound independent judgment and attention to detail.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:

• Reviews drafts of examination announcements; determines applicant eligibility based on minimum qualifications.
• Responds to exam-related and classification-related protests and appeals and may represent the department at the Civil Service Commission on examination and/or classification related matters.
• Regularly communicates with/responds to inquiries from departmental representatives, labor organizations, managers, employees, applicants, other agencies, and the public.
• Prepares written materials including letters, reports, memoranda, and forms with the aid of a computer.
• Performs special projects involving the planning, research, development or implementation of a technical phase of human resources administration.
• Reviews new and/or vacant positions to determine the appropriate classification and level for the position.
• Reviews organization structures and associated Minimum Qualifications to ensure opportunities for promotion exist within organizational units.  Makes recommendations to Minimum Qualifications to minimize barriers to employment and advancement and/or clarify the requirements for candidates based on application data.
• Performs other related duties and responsibilities as assigned.

How to qualify

Education: 
Possession of a baccalaureate degree from an accredited college or university; AND

Experience: 
Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations; AND

Special Condition:
One (1) year of verifiable professional personnel experience conducting job analysis for the purposes of assessing duties and functions of positions to make recommendations for classification purposes, and/or for the purposes of developing and administering employment exams.

Substitution:

• Education Substitution - Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).
• Experience Substitution - Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.
• Experience Substitution - Possession of a Juris Doctorate (J.D.) or Master’s degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience.

The above minimum qualifications reflect a special condition associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code. 

Note:

• One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment..
• Qualifying experience can be gained concurrently.
   

Desirable Qualifications: The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Experience formulating recommendations and drafting justifications after analyzing information from various sources.
• Experience handling highly sensitive information while maintaining strict confidentiality.
• Experience as a team lead.
• Experience developing and administering computer-based examinations.
• Ability to make comprehensive and unbiased evaluations with given information. 
• Experience creating correspondence, reports, and memos.
• Ability to communicate clearly, concisely, and tactfully both orally and in writing.
• Experience interpreting, carrying out, and explaining complex laws, policies and procedures. 
• Ability to exercise sound judgment and make decisions independently within general guidelines.
• Ability to discuss the role of racial equity and inclusion in human resources.
• Demonstrated commitment to continuous professional development.
• Skills in adapting to change that supports the organization’s mission.
• Proficiency in Microsoft Office applications (Word, Excel, Access, and Outlook).

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURE/EXAMINATION REQUIREMENTS

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Core Examination (Weight: 70%)

This is a standardized written multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination. This multiple-choice exam will be administered either on a computer or in a paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification.  Candidates who meet the minimum qualifications will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The “core” multiple-choice examination component may include, but not be limited to; Ability to analyze, evaluate and interpret data and information, including the ability to exercise good judgment when evaluating data and information Ability to read, comprehend, interpret and/or apply written information, rules, procedures, regulations, etc. Basic knowledge of, and the ability to apply policies, rules, and laws relating to recruitment and hiring processes, Civil Rights Act Title VII, EEO laws, and ADA Basic knowledge of, and the ability to apply principles, techniques, procedures and practices relating to job analyses, position classification, valid selection procedures and research, including the ability to perform mathematical calculations associated with these activities.

A passing score must be achieved on the Core Test. This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.  Your score will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to re-take this test. If the selection process for the future announcement is held within one year of the date of this examination and it includes the core exam your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test.  Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the core test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Exams Subtest (Weight: 30%)

• Knowledge of, and ability to apply, procedures for job analysis including the ability to perform mathematical calculations to analyze, evaluate and interpret data as it relates to examinations.
• Knowledge of, and ability to apply practices and procedures of the Uniform Guidelines on Employee Selection Procedures when developing valid selection instruments and performing test administration.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

Your score will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to re-take this test. If the selection process for the future announcement is held within one year of the date of this examination and it includes the core exam your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the core test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Candidates must achieve a passing score on both the Written Core Examination and Exams Subtest in order to move forward in the selection process.

What else should I know?

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be of twelve (12) months, and may be extended with the approval of the Human Resources Director.  

To find Departments which use this classification, please see 
https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf. 

Terms of Announcement and Appeal Rights: 

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at 
https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ . 

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the Exam Analyst, Katelynn Luong, at Katelynn.luong@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.