Career Opportunity

Testing Technician - Department Of Human Resources (1227)

Recruitment: REF11912J

Published: June 24, 2022

Accepting applications until: July 08, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

The San Francisco Department of Human Resources (DHR) knows people are the City’s greatest asset. DHR’s mission is to use fair and equitable practices to hire, develop, support, and retain a highly-qualified workforce. DHR’s empowered and diverse employees deliver excellent services to the City and County of San Francisco (City) community through innovation, collaboration, and human-centered values.

Application Opening: Friday, June 24, 2022
Application Deadline: July 8, 2022
Compensation Range: $31.79 – $38.63 hourly 
Appointment Type: Temporary Exempt (TEX) - This position is excluded by the charter from the competitive Civil Service examination process and shall serve at the discretion of the appointing officer. 
Employment Type: As-Needed; Temporary Exempt

Role description

Every City and County of San Francisco department has permanent employees who have gone through a Civil Service Exam Process to uphold our merit-based hiring system. Many of those exams are proctored by Testing Technicians. Our Human Resources Analysts rely on Testing Technicians to assist with running the selection procedures in a consistent and efficient manner.

Under general supervision, the Testing Technicians are responsible for technical, clerical, and administrative duties in exam administration. 

Example of Important and Essential duties

• Administers written and performance tests in traditional or computerized testing environments, including but not limited to: preparing test materials and arranging facilities prior to exams, distributing test materials, providing instructions to administer tests, and answering general questions. 
• Maintains security of the test materials before the exam, prevents candidates from taking test materials, and gathers and accounts for all test materials after the exam.  Directs proctors in securing test materials and environment. Checks and packages examination materials, and ensures that they are returned to designated areas.
• Requests and inspects identification cards to ascertain that only authorized persons are admitted to tests; and directs and seats candidates in proper places.
• Monitors the examination area to ensure that candidates are following test instructions, to provide necessary pencils/tools to enable them to complete tests, and to prevent cheating by other candidates or by using references not allowed; instructs proctors in their assignments; maintains order in the exam room; and keeps track of the time.
• Reports and documents unusual incidents that occurred during the examination.
• Performs scoring, prepares score sheets for scanning, and enters information into the computerized database. 
• Assists in the training, monitoring, and evaluation of proctors such as student workers and personnel staff.
• Responds to inquiries from various individuals such as faculty, staff, students, candidates, and the general public.
• Performs clerical functions to assist in preparing for, administering, and scoring examinations, preparing eligible lists and notifying candidates of exam processes and results.
• Performs related duties and responsibilities as assigned.

Nature of Work
This position may entail:

• lifting of testing materials up to 40 pounds.
• standing and/or walking around for up to 3 hours at a time.
• being available nights and/or weekends.

We're looking for someone who:

• Has five stars in customer service - You may be one of the first representatives of the City and County of San Francisco that candidates meet. It is important that they can rely on you to provide a friendly and consistent experience during their examinations.
• Is an exceptional communicator - You will be providing instructions and directions, so it is important that you are giving candidates accurate and clear information.
• Notices the little things - Consistency, accuracy, and documentation are paramount in administering civil service examinations. Errors in exam administration can be burdensome.
• Is punctual - It isn't just about showing up, it's about showing up on time!

A few reasons you might love this job:

• This is a great opportunity for individuals who are not looking for full-time work and have flexibility in their schedules.
• You may work with several different departments and interact with a diverse array of candidates.
• There is variety in the work and types of exams that you will proctor.

How to qualify

Education and Experience:

• One year of verifiable clerical experience; OR
• One year of verifiable customer service experience; OR
• 30 semester units of coursework from an accredited college or university; OR
• An equivalent combination of training, experience or education.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Desirable Qualifications
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
1. Excellent oral and written communication skills.
2. Knowledge of computers, scanners, projectors, digital recorders, MP3 players, etc.
3. Ability to deal tactfully and effectively with a large and diverse group of people.
4. Ability to speak in front of a large group of people (up to 250).

What else should I know?

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification, or may lead to lower scores.

Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications

Oral/Performance Interview:
Candidates may be interviewed to determine their relative knowledge, ability, and skill levels in job related areas. Written, assessment tying, or other performance-based exercises may be utilized.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.