Career Opportunity

Program Support Analyst- Dept. of Homelessness and Supportive Housing (2917)

Recruitment: RTF0121722-01116998

Published: July 11, 2022

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About:

"This is a Position-Based Test conducted in accordance with CSC Rule 111A"

Specific information regarding this examination process are listed below:

• Application Opening- Thursday, June 30, 2022
• Application Deadline- Friday, July 15, 2022 by 5:00PM
• Compensation Range- $113,672-$138,190 
• Recruitment ID: 121723-0121722-01116998
• Examination Plan for this recruitment consists of a Written Multiple-Choice Examination weighted at 50% and Training and Experience Questionnaire weighted at 50% of the candidate’s exam score.
• Eligible List duration resulting from this examination process will be six (6) months.
• Certification Rule for the eligible list resulting from this examination will be Rule of Ten (10) Scores.
• Exam Type: Combined Promotive and Entrance

Who We Are:

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults, and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services include outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website at http://dhsh.sfgov.org/.

What We Do:

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that serves 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-barrier entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; prevention and problem solving interventions that prevent or quickly resolve homelessness; and robust supportive housing programs with over 8,000 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

What You Will Be Doing:

HSH is looking to fill several 2917 Program Support Analyst positions throughout the organization. Under general direction, Analysts perform a variety of highly complex and responsible professional administrative duties in the planning and coordinating of the activities and programs of the assigned program; coordinate assigned functions and activities among department divisions; and provide highly responsible administrative staff assistance to the assigned executive staff.

The eligible list resulting from this recruitment will be used to fill current and future vacancies within HSH. Positions can be in any of the following divisions/units:

Coordinated Entry: Manage the continued design, development, implementation, and evaluation of elements of the San Francisco Coordinated Entry Programs, which are essential core components of the Homelessness Response System (HRS). Coordinated Entry is delivery of: Assessment, Prioritization, and Referral to people experiencing homelessness in San Francisco. This process is continually being refined, and the Coordinated Entry Approach in San Francisco is highly collaborative.

Prevention/Problem Solving: Manage the continued design, development, implementation and evaluation of Targeted Prevention and Problem Solving interventions, which are essential core components of the Homelessness Response System (HRS). Both Targeted Prevention and Problem Solving are relatively new interventions to HSH and are essential to creating an efficient and robust system of care and making homelessness rare, brief, and a one-time occurrence. Additionally, they are both critical pieces to reducing the massive racial disparities in homelessness – achieving racial equity in our homelessness response cannot just be considered once people become homeless.

Temporary Shelters: Work as part of a collaborative team to manage the continued development and oversight of San Francisco’s Temporary Shelter System, which provides temporary places for people experiencing homelessness to stay while accessing other services and seeking housing solutions. The Temporary Shelter System is comprised of non-profit operated programs for adults, families, and transitional age youth (TAY) across a range of congregate and non-congregate shelters, navigation centers, resource centers, and alternative-to-shelter programs including safe sleep, cabins, RVs, and vehicle triage centers. The Temporary Shelter Program Analyst is responsible for oversight of a portfolio of temporary shelter programs and works closely with non-profit partners to implement services and provide training, technical assistance, and advisement on systems and client level matters.

Supportive Housing Programs: San Francisco is in the midst of the largest growth in permanent supportive housing (PSH) in the past two decades. The Supportive Housing Programs team is a collaborative team of program managers responsible for site-based PSH programs for adults, older adults, families and transition age youth (TAY). The Housing Program Manager is responsible for oversight of a portfolio of site-based PSH programs, and works closely with nonprofit partners and other City agencies to develop new supportive housing and services to meet our system’s housing stability goals through a racial equity and housing justice approach.

Housing Subsidy Programs: The Housing Subsidy Program team administers a growing portfolio of rental assistance and scattered site housing that includes Continuum of Care, Rapid Rehousing, Flexible Housing Subsidy Pool, Emergency Housing Vouchers and Housing Ladder programs. Program managers work closely with nonprofit partners and other City agencies to accomplish the goals of the Mayor’s Homelessness Recovery Plan. Each Program Manager oversees a portfolio of programs that provide housing subsidies for tenants in the private rental market as well as non-profit owned housing, linked with case management services. Some Program Support Analysts are tasked with the responsibility of supervising other colleagues in the Housing Division.

Outreach

The Outreach Policy and Contract Analyst is responsible for providing administrative oversight for outreach programs, including contract management, site visits, program audits, developing new and renewal contracts for management approval, developing and monitoring scope of services and budgets, developing performance standards for grantees, and providing complex analysis of local and national service models. With direction from the Outreach Manager, the Outreach Policy and Contract Analyst holds regular meetings with all contracted agencies to discuss program design, policies, procedures, and effectiveness of services. The Manager works closely with Outreach clinical leadership and plays an active role in the ongoing implementation and administration of Outreach activities.

Duties:

The duties specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list. Duties will vary based on the assigned division/unit and analysts will perform related duties as required. Typical duties include:

Manage, Monitor, and Evaluate the Performance of Grantee Agreements:

• Oversee program implementation and execution across the HRS to ensure successful delivery of high-quality services in adherence to budget, scope and best practices. 
• Monitor and track program deliverable compliance and successful execution through annual program monitoring, monthly reports, site visits and other ongoing reporting and quality control practices. 
• Manage agreements with multiple funding sources and monitor compliance and adherence to federal, state and local funding expectations. 
• Support in the ongoing development of goals, objectives, and policies of appropriate HRS interventions and other projects and initiatives of the Department. 
• Support program and financial analyses to make process improvement and strategic recommendations. 
• In partnership with HSH Contracts Team, assist in ongoing budget development, modifications, and revisions of assigned grant agreements. 
• Engage in cross-functional collaboration with internal departments and external partners.

Provide Technical and Administrative Assistance: 

• Establish and maintain high quality relationships and partnerships with Grantees and other key community stakeholders. 
• Provide targeted support to Grantees to build organizational and system capacity, build on existing strengths, and address underlying needs/gaps. 
• Develop consistency and high-quality delivery of services across our system of care.  
• Facilitate ongoing service coordination/administrative meetings among Grantees and key stakeholders. 

How to qualify

Minimum Qualifications:

Education: A Baccalaureate degree in social work, public administration, business administration or a related field

and 

Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.

Substitution for Education: Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

Substitution for Experience: Possession of a master’s degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.

Desirable Qualifications:

• Skilled at cultivating collaborative internal and external partnerships with diverse teammates, clients, and stakeholders from different backgrounds.
• Experience with project management
• Experience with budget administration
• Experience with contract/grant administration 
• Experience with housing and homelessness systems and programs, social services, or community development
• Strong analytical capabilities and organizational skills.
• Excellent communication skills (oral and written), including strong public speaking and facilitation skills.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures/Examination Requirements:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.”

Administrative Analyst Core Examination

Written Core Examination (Weight: 50%)

Candidates will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The “core” multiple-choice examination component is the same as the 182x examination and may include but not be limited to:

• Ability to evaluate/analyze information/data and to exercise good judgment relative to that evaluation or analysis.
• Ability to communicate written information (includes ability to proofread).
• Knowledge of, and ability to apply, financial/fiscal principles (including the ability to use mathematical and statistical formulas).
• Ability to comprehend and understand written information.
• Ability to use various computer software programs.
• Ability to conduct research.
• Ability to establish and maintain cooperative and effective working relationships.
• Knowledge of, and the ability to apply, principles, practices and procedures involving office operations

This is a standardized examination and, therefore, test questions and test answers are
not available for public inspection or review.
The score you achieve on this examination shall be valid and "banked" for three years,
starting from the date of the examination. This means that, during this three-year time
period, you will not be required to take this test again should you apply and be found
eligible for a future announcement for which this particular test is used. If the test for
this future announcement is held within one year of the date of this examination, your
score will be automatically applied to that announcement. However, after one year,
you have the option to either (a) apply your test score to the other announcement or
(b) re-take the test. Re-testing is permitted no sooner than one year from the date of
the examination and only in association with your eligibility for another announcement
for which this test is used. Please note that, should you retest, your re-test score would
become your official score since it is the most recent.

Training and Experience Questionnaire (T&E) (50%)

Candidates who have passed the Administrative Analyst Core exam will be sent a Supplemental Questionnaire designed to measure the knowledge, skills and/or abilities in job related areas required for the position in which many include but not limited to:

• Knowledge of Principles and Practices of Human Services Program Development and Administration
• Knowledge of the principles of Budget Preparation and Administration
• Knowledge of Grant Processes and Procedures
• Ability to problem solve and work independently
• Ability to interpret complex rules, regulations, policies, and procedures
• Human Relation Ability
• Ability to interpret data
• Ability to make informed decision

A passing score on the Written Core Examination must be achieved and the Supplemental Questionnaire Evaluation must be completed in order to be placed/ranked on the eligible list.

What else should I know?

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law.

However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and- Department-FY-2021-22.pdf. 

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco: 

·         Information About the Hiring Process

·         Conviction History

·         Employee Benefits Overview

·         Equal Employment Opportunity

·         Disaster Service Worker

·         ADA Accommodation

·         Veterans Preference

·         Seniority Credit in Promotional Exams 

·         Right to Work

·         Copies of Application Documents

·         Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Nikki Chew and nikki.chew@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.