Skip to content

Career Opportunity

Unit Clerk - Access to City Employment (ACE) (1428)

Recruitment: REF3083E

Published: July 06, 2022


John Weber -
Porsche Bunton -
Leorah Dang -
Danielle Anderson -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Access to City Employment
Job class: 1428-Unit Clerk
Salary range: $71,188.00 - $86,476.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time


The Access to City Employment Program (ACE) seeks to hire qualified individuals with a disability into permanent entry-level jobs outside the normal civil service selection process. To be hired through the ACE Program, individuals must meet the minimum qualifications of the job and provide a Certification of Disability from the California Department of Rehabilitation or a Veterans Preference Letter from the U.S. Department of Veterans Affairs.

Role description

Definition: Under supervision, performs clerical and receptionist duties on a hospital ward or outpatient clinic, provides support to medical and nursing staff, and acts as liaison between patient and family, medical, nursing and support staff and other hospital departments.

Distinguishing Features: The Unit Clerk is utilized exclusively within a hospital or medical setting and is distinguished from other clerical classifications by the unique nature of the assignments and the consequence of error associated with the quality and level of patient care on inpatient and outpatient nursing units. It is distinguished from 1431 Senior Unit Clerk in that the Senior Unit Clerk functions as a supervisor in the outpatient clinic setting exclusively.

Examples of Important and Essential Duties: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. 1. When assigned to an inpatient unit, transposes physicians' and nurses' orders and comments from notes to patients' medical history files; charts patient's vital signs from data supplied by nursing personnel; assists in admission, transfer and discharge of patients by processing clerical forms and notification of persons or other departments concerned; greets and directs visitors, physicians and hospital personnel; assists patients by delivering flowers, menus and mail; places telephone calls for patients; orders personal items from storage upon request; orders newspapers, and performs personal services for patients. 2. When assigned to an outpatient clinical setting, schedules appointments, acts as receptionist, refers patients to appropriate clinics and locations, acts as liaison between medical and nursing staff and patients, requests and checks medical record charts, processes clinic forms, documents patient visits by inputting information into a computer, and updates demographic information. 3. Receives, attaches, prepares and completes medical forms and cards; answers phones and places calls according to direction or need.

Knowledge, Skills and Abilities: Knowledge of: medical terminology, hospital routines and procedures, general clerical and basic mathematical procedures. Ability and Skill to: establish and maintain effective working relations with staff, patients and visitors; work cooperatively and communicate effectively with persons of diverse abilities and temperaments; organize and maintain clerical records; respond with flexibility to unusual and emergent situations; and identify and choose appropriate solutions to problems from a variety of alternatives.

How to qualify

Minimum Qualifications: These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Experience: Six (6) months of medical clerical experience in a hospital unit, doctor’s office or equivalent. This experience must have been gained within the last three (3) years.

Substitution: Completion of a recognized Certified Unit Clerk/Coordinator Program or completion of a recognized Medical Assistant/Clerical Training Program (Health Care Technology Program) may substitute for the required experience.

What else should I know?

Notes: PROMOTIVE LINES To: 1431 Senior Unit Clerk

Conviction History: As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. Having a conviction history does not automatically preclude you from a job with the City. If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers: All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.