Career Opportunity

Nurse Manager (Ambulatory Care) - Department of Public Health (2322)

Recruitment: REF19712S

Published: March 13, 2023

Accepting applications until: March 17, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Shift: Varied. Days, evening, nights, weekends and/or holiday shifts may be required, depending on position. 
Location: The location will vary based on program area. 

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health.

The San Francisco Health Network is the City's only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), Laguna Honda Hospital and Rehabilitation Center (LHH), and over 15 primary care health centers.

Positions may be located throughout DPH in Ambulatory Care settings listed on the Ambulatory Care Area Table.  The list resulting from this recruitment may be used to fill Nurse Manager (Ambulatory Care) positions for the next six months.

Role description

Under general supervision, the Nurse Manager (Ambulatory Care) supervises the delivery and evaluation of nursing care and the care environment in various Ambulatory Care settings.

Essential Duties
The Nurse Manager (Ambulatory Care) performs the following essential job functions:

• Directs and manages nursing care on assigned units during unit operating hours;
• Assesses, plans, implements and evaluates care using patient outcomes data;
• Provides clinical leadership within the institution;
• Provides the framework for planning, directing, coordinating, providing, and improving care, treatment and services to respond to community and patient needs and improve health care outcomes;
• Demonstrates excellent communication and critical thinking skills to effectively plan and problem-solve; collaborates with the unit-based Interdisciplinary Team;
• Ensures unit compliance to regulatory standards, represents nursing and primary care in a variety of meetings and committees;
• Maintains, monitors and promotes a patient-centered philosophy which supports the autonomy, dignity and rights of patients and their loved ones; AND 
• Ensures staff coverage for clinic operations for the unit using OneStaff Staffing Scheduling Systems.

The 2322 Nurse Manager (Ambulatory Care) performs related duties as required.  

How to qualify

REQUIRED MINIMUM QUALIFICATIONS

1. LICENSE: Possession of a valid, including temporary or interim, California Registered Nurse License issued by the Board of Registered Nursing (BRN); AND

2. EDUCATION: Possession of a baccalaureate degree from an accredited college and/or university in Nursing, Nursing Administration or a closely related field; AND

3. EXPERIENCE: Two (2) years (equivalent to 4,000 hours) of experience as a Registered Nurse in a general acute care hospital, ambulatory clinic, or community/public health setting, including one (1) year (equivalent 2,000 hours) in a supervisory capacity, within the last five (5) years.

SUBSTITUTIONS:
Two (2) years of additional experience as an Assistant Nurse Manager/Charge Nurse in a general acute care hospital (a hospital which provides 24-hour inpatient care, including the following basic services: Medical, Nursing, Surgical, Anesthesia, Laboratory, Radiology, Pharmacy and Dietary Services) may be substituted for the educational requirement. 

NOTE: One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Special Conditions: The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.  In addition to the listed minimum qualifications and special conditions, some positions may require other special conditions, including but not limited to Bilingual Proficiency in a variety of languages depending upon the department's bilingual needs.  Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions.  Applicants must indicate on the application the language(s) in which they claim proficiency.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience working with people experiencing homelessness
• Experience in multi-disciplinary settings (including behavioral health and peer staff)
• Experience overseeing community/field-based programs
• Experience overseeing Medi-Cal programs
• Prior training and/or direct work or community service experience in anti-racism, racial justice, and/or racial equity initiatives and/or projects
• Sensitivity to and experience working with LGBTQ and gender non-confirming individuals
• Lived experience with Black/African American populations 
• Lived experience is defined as “personal knowledge about the world gained through direct, first-hand involvement in everyday events rather than through representations constructed by other people,” (Oxford Reference, 2021), and may include family, friends, neighbors, schools, programs, congregations, and/or community activities.
• Clinical experience in Primary Care, and in Urgent Care Center or Emergency Department
• Knowledge of recent regulatory and fiscal changes in the healthcare industry
• Experience in supervising a large multi-disciplinary clinical team/staff
• Sensitivity to a multi-cultural, multi-diagnosed, diverse, urban patient population
• Experience in supervising nursing staff and developing and enforcing operational procedures
• Strong clinical skills
• Excellent computer skills including creating complex spreadsheets and writing complex reports
• Experience using an electronic medical record
• Experience with patient data collection, patient documentation and healthcare quality management
• Knowledge and previous experience working with Joint commission, CMS Validation Surveys, Title 22 and regulatory requirements of HIPAA/ADA/Affirmative Action
• Knowledge of management theories/principles; systems and change theories; conflict resolution and customer service skills
• Ability to conduct chart audits and investigations, critically and analyze adverse outcomes and ascertain/write action plans
• Experience with conducting/leading presentations before peers and upper management groups
• Previous experience in an acute, academic/teaching hospital or health center

Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

SELECTION PROCEDURES

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Candidates who meet minimum qualifications will be invited via a separate link to complete the MQSQ as part of the online employment application.  This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.  Please provide proof of your licenses and certifications by uploading them to your application.  Please provide proof of your licenses and certifications by uploading them to your application.

Training and Experience Evaluation/Supplemental Questionnaire (SQ) (Weight: 100%): The SQ will be sent to those qualified candidates who demonstrate they meet the minimum qualifications. Candidates will be required to submit the completed SQ in the time frame indicated and responses on the SQ cannot be changed once submitted. A passing score must be achieved on the SQ in order to be placed/ranked on the Eligible List.  Candidates will be placed in rank order according to their final score on the SQ.  After the confidential eligible list/score report is adopted, the department may administer additional selection procedures to make a final hiring decision. The SQ is designed to measure knowledge, skills and/or abilities in job-related areas that have been identified as critical for satisfactory performance in this position. All relevant experience, education and/or training must be included in the application to be reviewed during the scoring process. The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List Duration: The list resulting from this examination process will be 6 months.
Certification Rule for the eligible list resulting from this examination will be Rule of Ten Scores.

Terms of Announcement: The terms of this announcement may be appealed under Civil Service Rule 110.4.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Diversity, Equity and Inclusion: The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through: 

• Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with heightened awareness of responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce. 
• Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas. 
• Desire to work with, relate to, serve, and support a diverse service population and workforce. 
• Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Additional Information Regarding Employment with the City and County of San Francisco:

COVID-19 Policies
Personal Protective Equipment (PPE)
Medical Examination Prior to Hiring
Electronic Health Record (EHR)
Licensure/Certification/Registration
Note on ICARE
Other Conditions of Employment and Important Information
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodations
Veteran's Preference
Right to Work
Copies of Application Documents
Diversity Statement

Open Date: 12/14/22
Close Date: 3/17/2023 
Pos. # 01025528, 01074160; CBT-2322-H00045
Combined Entrance and Promotional
Contact: Emma.Perez@sfdph.org, (628) 271-6705

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.