Journey Cisco VoIP Network Engineer - Department of Technology (1042)

Career Opportunity

Journey Cisco VoIP Network Engineer - Department of Technology (1042)

Recruitment: REF20853P

Published: February 07, 2023

Contact:

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: Technology
Job class: 1042-IS Engineer-Journey
Salary range: $135,954.00 - $171,002.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time

About:

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.gle/9bswSk9qDLzkMFWd7

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire.

Why Work for the Department of Technology (DT)? The Department of Technology (DT) is the centralized technology services provider in CCSF. We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that includes:

People-Centered Solutions: Working for San Francisco, you can have a powerful, meaningful effect on the community every day. When we solve problems, people are the heart of every solution!

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

Job security, pension, and robust retirement options
Competitive pay with consistent bi-yearly or yearly increases
Generous paid time off, family leave, and more!
Diverse work environment in a diverse city
Union protections and representation
Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Role description

Department of Technology (DT)’s VoIP/Telecommunications team has a long history of providing excellent service to the many departments around the City and County of San Francisco. The team possesses high-level Cisco expertise, with experience in Avaya migrations, new implementations, upgrades, and ongoing support. The diversity in skillsets and experience is key to ensuring accurate and efficient support of our clients’ current environments, as well as vision and passion for the technology on the horizon.

In alignment with the City and County of San Francisco’s Telecom Modernization Program, the DT VoIP/Telecommunications team is hard at work to migrate our clients off of many different, aging Avaya platforms, and onto a centralized and resilient Cisco Unified Communications infrastructure. We consider the unique needs of each of our clients and make our best efforts to meet their needs accordingly. In addition to regular communications, the team is also looking to centralize its many different contact center platforms into a centralized, Enterprise solution, capable of meeting the needs of all clients who need it.

The City and County of San Francisco, Department of Technology (DT), is seeking an experienced VoIP/Telecommunications Engineer who will enhance our customer's telephony experience by assisting in the building and day-to-day operations of a resilient, scalable, and cost-effective Unified Communications system for the City & County of San Francisco (CCSF) through the Citywide VoIP Project.

Essential Duties:

Assist with the implementation and support of the Core VoIP System at both datacenters.
Support the two SIP Trunks, one for each datacenter.
Assist the Telecom team with the support of all CCSF departments already utilizing DT’s Core VoIP system, in addition to support of the City's DPH and SFPD environments.
Assist with the support and maintenance of the City’s current Avaya infrastructure
Assist with the migration of 106 PBX systems to DT’s Core VoIP system.
Assist with the implementation and support of current/future Call Center implementations
Assist with the City’s planned Collaboration implementation.
Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
Related duties as assigned.

Job Type:

The Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work:

Incumbent must be willing to work a 40-hour week as determined by the department.

Work Location:

Incumbent will conduct the majority of work at the Department of Technology, One South Van Ness Avenue, 2nd Floor. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary. This position is not supporting 100% working remotely that employee needs to work two days in the office every two weeks.

How to qualify

Education:

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/r forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:

Knowledge and experience with VoIP and Video protocols; SIP, SS7, RTP, TLS, SCCP, H.323, H.264 and MGCP.
Experience with Cisco UCCE/PCCE/UCCX operations, scripting, and troubleshooting
Experience with Cisco Unified Communications solutions, including CallManager (CUCM), Unity Connection (CUC), Instant Messaging & Presence (IM&P), Cisco Emergency Responder (CER)
Experience with Cisco B/C series UCS servers and UCS Manager (CIMC)
Knowledge and experience with configuring and troubleshooting Cisco Voice Gateways
Experience with CUBE configuration and troubleshooting a plus
Experience with VMWare ESXi 4.0, 4.1, 5.x and 6.x a plus
Foundational knowledge of Routing/Switching a plus
CCNA Collaboration Certification or equivalent knowledge/experience
Experience with Avaya to Cisco VoIP migration processes

Note:

1) Security Clearances & Background Investigations: Criminal Justice Information Services (CJIS) Security Clearance may be required. Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Compensation: $60.5375 - $76.1500 (hourly) / $125,918 - $158,392 (annually)

How to Apply:

In addition to submitting your application, you MUST submit this supplemental questionnaire: https://forms.gle/9bswSk9qDLzkMFWd7
Your application MUST include a resume. To upload, please attach using the "additional attachments" function.

You may contact Carol Wong via email at carol.x.wong@sfgov.org with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Helpful Information

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.