Career Opportunity

Information Systems Trainee - IT Unit - SF Public Works - (1010 TEX)

Recruitment: RTF0129930-01151012

Published: February 17, 2023

Accepting applications until: February 17, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

San Francisco Public Works (SFPW) has a far-reaching portfolio with a $352 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,600-plus employees. The department operates around the clock, touching every neighborhood in San Francisco. The staff designs and manages construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront addressing some of San Francisco’s biggest challenges, including homelessness. With a mission to enhance the quality of life in San Francisco for residents, visitors and business owners, Public Works is committed to providing outstanding public service through an equity lens.

We invite you to learn more about the three workplace core values we live and embrace every day here at Public Works, visit our site here: Respect, Integrity, and Responsiveness.

The Information Systems Trainee Program (ISTP) is a terrific opportunity to join our team of passionate, knowledgeable and innovative IT/IS professionals who will develop your  skills with the SFPW IT bureau. Individuals selected to join this two-year program will receive a valuable combination of technical training and on-the-job experience under the mentorship of professional staff in the SFPW Information Technology bureau. 

Information Technology
As ISTP participants, you will develop your skills and knowledge through working with three separate teams within our IT bureau: The Mobile Device Management Program (MDM), IT Applications and Service Desk.

The Mobile Device Management Program (MDM):
The Mobile Device Management Program (MDM) is part of the Workplace Services Team that is in charge of mobile device deployment and support for the IT department. We will administer and manage the lifecycle of City mobile devices including provisioning, inventory management, and decommissioning in accordance with City guidelines, and the department's telecom accounts.

IT Applications:
IT Applications Team consists of business analysts, application developers, and project and product managers.  We work with off-the-shelf solutions as well as in-house developed applications ranging from the up-and-coming Project and Construction Management software and the newly developed Commission Agenda Item Calendaring system. The IT application team primarily utilizes .Net technology stack and are migrating into more Azure cloud technologies; in addition, we are looking towards the future in implementing newer technologies.   

Service Desk:
The Service Desk team will provide first-level desktop, software, and email support to customers.  Keep customers informed and updated on the status of problems and requests; define and document Service Desk solutions, processes, and procedures; inform management and clients of severe problems; work with local site engineers and desktop administrators to resolve problems and implement service requests; perform email and application administration support duties; provide prompt, professional, courteous and outstanding customer service on a daily basis to all customers.

Appointment Type: Temporary-Exempt (TEX), Category 18. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer and not exceed 36 months.

Application Opening: Friday, February 10, 2023
Application Deadline: Friday, February 17, 2023
Compensation Range: $69,082 - $77,194 Annually
Recruitment ID: RTF0129930 / TEX-1010-01151012

Role description

Major, Important and Essential Duties
Your duties as an ISTP participant may include, but are not limited to, the following: 

The Mobile Device Management Program (MDM) Team:

• Participate in managing the department's Mobile Device Management system (MDM).
• Configure and troubleshoot mobile devices including but not limited to iOS and Android smartphones and tablets, and mobile devices for mobile apps, VPN, and AD authentication.
• Implement and maintain best standards for mobile device security management.
• Perform other duties as assigned.

IT Applications Team:

• Participate in the development of new applications; may test software to ensure compatibility.
• Assist in the design of new and/or revised systems and programs, and in the coordination of integration into existing systems and procedures.
• May perform testing necessary to debug new and revised programs.
• Perform other duties as assigned.

Service Desk Team:

• Perform help desk functions for routine issues including problem tracking, analysis, and resolution, define and document help desk solutions, analyze and resolve system problems to ensure continuous system operations required for scheduled data processing functions.
• Provide technical and operational support and maintenance for computers and networks, assist in network upgrades, log, track and monitor all problems and requests.
• May assign logons and rights, print queues and directory structures, reset passwords, create departmental groups and run security programs.
• Perform other duties as assigned.

Notes: The position may require sufficient physical strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer systems equipment. The position may also require the following: bending, stooping and/or crawling to install or repair computer systems hardware, hand/eye coordination and manual dexterity for taking apart casings, installing parts and reconnecting computer systems hardware. Depending on location the incumbent may be exposed to or affected by extensive VDT exposure.

How to qualify

Minimum Qualifications:
There are no minimum qualifications for this classification. Open to anyone who is interested in entering in the IT (Information Technology) Field.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Possession of a certificate in Information Technology from an accredited college, university, vocational training program, community or technical college, ANSI accredited certifier (i.e. CompTIA), or vendor (i.e. Microsoft or Cisco). 
• Training in object-oriented programming, data structure and database. Preferably with REST API and HTTP protocol knowledge.
• Technical Skills/Experience in the following areas: Project Management, Application Support, Mobile Device. Management, End User Training, Cyber Security, Net Core MVC, Entity framework, C#, Azure Cloud, T-SQL, JavaScript, jQuery, HTML, Bootstrap, CSS, and Git etc.
• Flexibility to work independently and as a member of a team.
• Communicate effectively with technical and management personnel.
• Willingness to step in and contribute. 

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: 
The selection process will include an evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow the instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analyst, Eric Chan, at Eric.K.Chan@sfdpw.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.