Career Opportunity

Planning Manager – Planning, Performance, and Strategy – Dept. of Homelessness and Supportive Housing (0923)

Recruitment: REF23549U

Published: March 07, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Specific information regarding this recruitment process is listed below:

• Application Opening: 3/6/23
• Application Deadline: Applicants are encouraged to apply immediately as this job ad may close at any time but no sooner than 3/20/23
• Compensation Range: $ $131,248 - $167,492 annually
• Recruitment ID:  List ID#132868; RTF0132867 

Appointment Type:
Temporary Exempt position, pending Permanent Civil Service exam process, limited to no longer than one year. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process within one year. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults, and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website at https://hsh.sfgov.org/.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that serves 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-barrier entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Problem Solving/Diversional programs including the Homeward Bound program which has helped 11,000 individuals return to stable housing in their city of origin; and robust supportive housing programs over 8,000 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

What You’ll Be Doing
This position sits within a new and growing division at HSH called the Planning, Performance, and Strategy Division. This Division is led by a member of HSH’s executive team, the Deputy Director of Planning and Strategy. This Division is a centralized team of staff that guide equity-driven and data-informed decision making intended to improve homeless system outcomes for people experiencing homelessness. The Planning Manager provides strategic planning, data and performance reporting, program and system design, analysis, and evaluation; project management, for new initiatives, and internal and inter-departmental strategic planning implementation support.

Under general administrative direction, the Planning Manager directs, oversees, facilitates, and conducts strategic planning, difficult and complex research, data analysis, system, and program design, and develops information about community and agency resources to support a coordinated homelessness response system for unhoused people in San Francisco.

The Planning Manager directs and oversees the development of program-specific and community-wide strategic plans to prevent and end homelessness that HSH leads and implements. The position supervises the reports focused on homelessness trends, program and system outcomes, demographics, population impacts, equity analyses, and program evaluations.  The Planning Manager project manages special initiatives, particularly those that necessitate the involvement of stakeholders from across the Department’s divisions and programs.

Essential duties include but are not limited to: 

• Directs, oversees, designs, and develops necessary reports in consultation with key divisions within HSH and/or City partners to establish shared understanding of reporting requirements and specific data metrics.
• Evaluates and guides the HSH strategic plan, design, and approach, collaborating and partnering with external stakeholders.
• Oversees and coordinates the Planning and Strategy budget; monitoring expenditures and financial reporting; prepares reports and maintains records
• Manages the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusting plans to meet emerging needs while addressing department priorities
• Directs, oversees, and develops a plan and timeline for a strategic planning process in partnership with HSH, consultants, people with lived experience of homelessness, service providers, city agencies and other key stakeholders
• Monitors alignment of program and system design and performance with strategic plan goals.
• Supervises and directs the work of a small team of analysts.
• Represents HSH at public meetings; interfaces with staff from other City agencies, service providers, community members, and other stakeholders to provide information, gather input, and develop strategies pertinent to aging and disability housing issues.
• Directs, oversees and conducts difficult, sensitive, highly visible and complex analytical work that has significant impact on the functions and operations of assigned department Develop, implement, and oversee the agency Strategic Plan;
• Builds and strengthens relationships with key partners, including City departments and other community stakeholders to develop trust and rapport;
• Leads strategic initiatives, as assigned
• Performs other related duties as required.

How to qualify

MINIMUM QUALIFICATIONS

Education:

Possession of a baccalaureate degree from an accredited college or university; AND

Experience: 
Three (3) years full-time equivalent experience performing qualifying project management work in public health and/or human services administration as described below.

Qualifying project management work experience must be in one or more of the following functional areas: complex program analysis, development and administration; complex program evaluation and planning; or other functional areas where the primary focus of the job is complex professional-level analysis for evaluation, recommendation, development and implementation of major programs and functions of department/organization.

SUBSTITUTION: Applicants may substitute up to 2 years of the required education with additional qualifying experience as described above. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Desirable Qualifications:
The stated desirable qualifications may be used to identify finalists at the end of the selection process when applicants are referred for hiring:

• Masters degree with coursework in public administration, public policy, or other related field
• Two (2) years of supervisory experience
• Experience proximal to programs that serve people experiencing homelessness
• Experience facilitating community processes and decision-making
• Experience working with vulnerable populations
• Project management experience
• Public policy experience
• Ability to creatively problem solve, consider new approaches, and work collaboratively  
• Familiarity with social justice projects
• Mission and strategy driven
• Outstanding written, analytical, and communication skills

Verification: 
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.”

Selection Procedures: 
Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. Only those applicants whose qualifications most closely meet the needs of the Department and  position will be invited to participate in an interview.

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Shannon Nishimura-Chiu  at Shannon.Nishimura@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.