Career Opportunity

IT Operations Support Administrator III - IT Unit - SF Public Works (1093 TPV)

Recruitment: RTF0133420-01152284

Published: April 08, 2023

Accepting applications until: April 07, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

San Francisco Public Works (SFPW) has a far-reaching portfolio with a $352 million annual operating budget, an active capital portfolio that exceeds $3 billion, and a workforce of 1,600-plus employees. The department operates around the clock, touching every neighborhood in San Francisco. The staff designs and manages the construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront addressing some of San Francisco’s biggest challenges, including homelessness. With a mission to enhance the quality of life in San Francisco for residents, visitors, and business owners, Public Works is committed to providing outstanding public service through an equity lens.

We invite you to learn more about the three workplace core values we live and embrace every day here at Public Works, visit our site here: Respect, Integrity, and Responsiveness.

San Francisco Public Works (SFPW) currently has a vacancy for the role of IT Operations Support Administrator III (1093) within our Information Technology Unit.

Information Technology
Our team designs, programs, operates, and maintains all department-wide automated information systems and equipment. Services include process analysis and planning; software development, configuration, and implementation; network and hardware installation; technology operations; help desk and security; and software support and system compliance functions.

Appointment Type: Temporary Provisional (TPV). This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.

Application Opening: Friday, March 31, 2023
Application Deadline: This is a continuous recruitment.
*Applicants are encouraged to apply immediately as this recruitment may close at any time, but no earlier than Friday, April 7, 2023.
Compensation Range:  $95,108 - $117,910 Annually 
Recruitment ID: RTF0133420 / TPV-1093-1152284

Role description

With the guidance of general supervision, the 1093 IT Operations Support Admin III is responsible for leading a support team that provides systems and technical application support for Public Works external and internal staff. You will identify and resolve issues with various electronic systems.
This is a vital and valuable role in the deployment of new applications which includes system testing, creating training documentation, training, and providing ongoing support to all users. 

Major, Important, and Essential Duties:
The duties you'll perform will include but are not limited to the following:

• Provide first-level technical support for Public Works staff, client departments, and contractors/consultants.
• Evaluate issues and incidents, determine impact, recommend solutions, seek workarounds, and coordinate with application engineers to support all users if necessary.
• Perform professional-level duties including researching, compiling, analyzing, and reconciling complex financial data to resolve technical issues and incidents.
• Provide all users with prompt, professional, and outstanding customer service daily.
• Inform users, management, and clients of severe problems.
• Research and analyze new procedural policies to develop, assess, and coordinate new training programs.
• Create, maintain, and enhance end-user training materials, policies, and procedures.
• Posting training materials, policies, and procedures online
• Lead training development and provide end-user training for new applications. 
• Performs related duties as required.

Notes: The position may require sufficient physical strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer systems equipment. The position may also require the following: bending, stooping and/or crawling to install or repair computer systems hardware, hand/eye coordination and manual dexterity for taking apart casings, installing parts and reconnecting computer systems hardware. Depending on location the incumbent may be exposed to or affected by extensive VDT exposure.

How to qualify

Minimum Qualifications:

Education:
Requires an Associate Degree in Computer Science or a closely related field from an accredited college or university OR it's equivalent in terms of total course credits/units. [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

AND

Experience:
Three (3) years of experience performing analysis, installation, and technical support in a network environment.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include an evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will move forward in the recruitment process.

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates may be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow the instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analyst, Eric Chan, at Eric.K.Chan@sfdpw.org

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.